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“Way to end my friends 45th renewal vows”

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Quality Inn & Suites
Ranked #5 of 14 Hotels in La Porte
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Way to end my friends 45th renewal vows”
Reviewed 3 March 2014

Was very happy with our stay at the hotel. First impression was that it was very clean and it was. The bathroom was big but the room was rather tight. I was still very satisfied with the hotel and will return again. Convienient to everything.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bea R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samtxa55, General Manager at Quality Inn & Suites, responded to this review, 5 April 2014
We are so happy for your party choosing us for your friend's renewal vows. I hope you and your party enjoyed your stay near the Houston Bay Area, and hope that we see again whenever back whether it may be leisure or business. Thanks
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93 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Maple Grove, Minnesota
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 February 2014

Having never been to Houston, we weren't sure what to expect....so we chose this property because it was the only one we could find with a shuttle to the cruise terminal. My husband is a Choice Privileges member so we try to stay at Choice hotels whenever possible.

This hotel was good enough for one night before a cruise, but I wouldn't want to stay more than one night.

The positives: The staff was great! Really helpful and personable. The price was right, and there was a shuttle to the port (for a $15 per person, one way). We also like the free breakfast to help save on costs.

The negatives: Houston itself (from the airport to this hotel, and to the port) was really quite disappointing. I felt like we landed in a big oil refinery....there is nothing around this hotel except refineries. Our flight was really delayed and we got to the hotel around 11:00, and we were able to get pizza delivered. But don't go expecting to be able to go out and do things.

We also didn't rent a car because we were taking a cruise. I knew the hotel was far from the airport, but it was a $120 cab ride (and I was not at all convinced we were going to make it to the hotel alive....crazy driver....).

The hotel itself was a nice looking property, about 4 years old. The rooms were really small, but decent for an overnight stay. Our room was not really all that clean. The desk chair had schmutz all over it, and under the desk had not been vacuumed. The shower had mold growing in it, and the back of our bathroom door was dirty with something unexplainable.

The pillows are also folded in half, like giant marshmallows. We didn't figure out until about 6am that they were folded in half and could be unfolded and more comfortable. I just thought it was weird.

The breakfast was standard, and I really liked the Texas-shaped waffles! We got down there about 10 minutes before it was done and there was barely enough waffle mix for a waffle, but I got one. My husband had the eggs and sausage - it was cold. His eggs were inedible - I've never seen him not eat his breakfast before! But there were other options - boiled eggs, pastries, yogurt, cereal, etc. So it wasn't the best we've had, but it was sufficient.

Overall, if you need a place to rest your head before boarding a cruise, this is a great value. But if you are picky about your accommodations, I wouldn't necessarily recommend it. Personally, if there were an airport shuttle, or if we found a rental car that would cut the cab fare costs (there is free parking onsite), I would probably stay here again. It wasn't quite up to my expectations with most of the Choice Hotels we've stayed at before, though.

Room Tip: The area is dark and surrounded by nothing, which made me uncomfortable. We opted for a second-floor...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samtxa55, Manager at Quality Inn & Suites, responded to this review, 18 February 2014
Dear Sarah,

Thank you so much for taking the time on filling out a review. Please know we will highly consider your concerns such as breakfast and the issues you had cleanliness. We not in the transition of fully training new housekeepers and they still not up to par. In the coming week we will have a skilled trained staff. We hope you enjoyed you cruise and look forward on you next stay with us in the future with all of the issues resolved.

* Sign for with Choice Privileges today and points for your stays.

-Management
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Austin, TX, USA
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 29 January 2014

We stayed here the night before our cruise ship left the Bayport dock (near Houston). The rooms were large, clean and comfortable. The included full buffet breakfast was ample and adequate. The service from Harry, the owner/manager was outstanding! We were able to leave our car there for free, he drove us the 20 minutes to the port; and we called him when we returned the next week and he came and picked us up and took us back to the hotel. He was so accommodating and friendly! This hotel is also near the beaches. So, next time we take a cruise or want to go to a Texas beach, we will definitely stay here!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AustinTXUSAJudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samtxa55, General Manager at Quality Inn & Suites, responded to this review, 31 January 2014
Dear Judy,

Thank you for your generous review. We are so glad that you enjoyed your stay as well as our shuttle service. We hope you and your family enjoyed your cruise, and look forward seeing you and your family whenever again in the area.

* Book your next stay with Choice Privileges and earn points for your stays.
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Rogers, Arkansas
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 November 2013 via mobile

Very convenient pre cruise hotel. Comfy bed. Room was clean. Breakfast included eggs, sausage, yogurt, danish, fruit and waffles. Indoor Pool and hot tub. They said we could park there for free while we cruised and round trip shuttle was $15 pp. we had already paid $75 online for cruise terminal parking. The ship docked late at 10 am so the hotel is letting us wait in the breakfast room until the new 3 pm embarkation time. Thanks for the hospitality. We will be back.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Patti T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samtxa55, Manager at Quality Inn & Suites, responded to this review, 16 September 2015
Dear Valued Guest,
Thank you so much for staying with usbefore boarding to your cruise. I am happy that you found our hotel satisfactory and appreciate you staying for 3 nights with us. We hope you and your family enjoy the cruise.

Sincerely,

Sam Gupta
Manager
Quality Inn and Suites
11003 West Fairmont Parkway
La Porte, TX 77571
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New Boston, Texas
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 September 2013

The hotel was quiet and very nice. The beds are very comfortable . good service we did not get breakfast but once, had to be at work to early. It was ok . Close to the beach and a lot of restaurants close would stay there again.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank traveler-pair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samtxa55, Manager at Quality Inn & Suites, responded to this review, 16 September 2015
Dear Valued Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise.

Given they very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That’s why it’s truly rewarding when a guest recognizes our staff’s efforts, and takes the time to say thanks.

We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. We strive to provide the best customer service possible to our guests at all times. But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services we provide.

Again, let me thank you for your kind words. We’re committed to total guest satisfaction, and we look forward to your next visit.

Sincerely,

Sumit Gupta
Quality Inn and Suites
Manager
11003 West Fairmont Parkway
La Porte, Texas
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2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 August 2013 via mobile

We out this weekend to Kemah, and found this hotel to be reasonably priced and close. What we did not know was how close it was to a beach. It was a gem found. The hotel was very clean as well have nice rooms. The service was excellent we always was address in a timely matter and they answered all our questions. The hotel seems to be new.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Karenlin32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samtxa55, Manager at Quality Inn & Suites, responded to this review, 16 September 2015
Dear Guest,

Thank you for taking the time to review us regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Also its good to hear that you and the family enjoyed La Porte's Sylvan Beach just down the road from us.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Sumit Gupta
Manager
Quality Inn and Suites
11003 West Fairmont Parkway
La Porte, Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cabot, Arkansas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 August 2013

I was treated like a king.. The room was great and the desk clerks were wonderful.
The only thing I did not like were the eggs at breakfast.
OK so I made sausage biscuits.
Very nice place to stay.
I recommended this hotel to my customer in Pasadena TX for their customers too.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Angie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samtxa55, Manager at Quality Inn & Suites, responded to this review, 16 September 2015
Dear Guest,

Thank you for taking the time to review us regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Sumit Gupta
Manager
Quality Inn and Suites - La Porte, Texas
11003 West Fairmont Parkway
La Porte, Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 11003 W Fairmont Pkwy, La Porte, TX 77571-6001
Phone Number:
Region: United States > Texas > Texas Gulf Coast > La Porte
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in La Porte
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Quality Inn & Suites in La Porte, TX hotel is located near many popular attractions like NASA's Johnson Space Center, Kemah Broadwalk amusement park, Sylvan Beach (La Porte Beach), and the Pasadena Convention Center Guests of this La Porte hotel are invited to enjoy many amenities, including a free HOT breakfast with hot waffles, free local calls, free weekday newspaper and free coffee.Guests will also be able to enjoy our indoor pool and exercise room.All guest rooms offer features like refrigerators, microwaves, 32-inch flat-screen televisions, pillow-top mattresses, coffee makers, curved shower rods, hair dryers, irons, ironing boards, spacious work desks, voice mail, safes and cable/satellite television. Jacuzzi Rooms are available ... more   less 
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