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“We won't be back!”

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WoodSpring Suites Houston La Porte
Ranked #4 of 14 Hotels in La Porte
Oakdale
1 review
“We won't be back!”
Reviewed 13 February 2014

The elevator was messed up everyday, one employes thought it was funny, stating "Merry Christmas" It's not funny to climb four stories after working 12 hour days, especially everyday. We had to carry all our stuff up four flights of stairs! One employee could only tell me how the boss would only buy the "cheapest stuff" for the motel. Every time you would see him he was complaining. Didn't smell like he had a bath in days. The heat didn't work in our room. When I went to the front desk to get clean towels he stated "I don't guess I'm gonna get to eat anytime soon with people coming to the desk". He brought me back a basket of wadded up towels and stated "that's how you get them, sorry but I have to eat too you know". We checked out and moved to a better motel.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica_Blaze13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff H, Area Manager at WoodSpring Suites Houston La Porte, responded to this review, 18 February 2014
Dear Jessica,

Thank you for your recent TripAdvisor review with specific examples of where we failed to meet your expectations on your recent visit. I apologize for the less than desirable experience with our staff member and assure you this is not typical of a stay at our Value Place – La Porte.
I want to assure you that we take your feedback seriously and we have taken measures and provided additional training with our staff to prevent this in the future.

Thank you again for sharing your experience and we would love another opportunity to show you the great service you deserve. If we can be of assistance in the future, please contact us directly at (281) 471-6600 or hou77571@valueplace.com.

Regards,
Jeff Huggins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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53 reviews from our community

Traveller rating
    32
    9
    3
    2
    7
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10
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25
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
La Porte, Texas
1 review
Reviewed 11 February 2014

the stay here was excellent. jermaine,Kelly,Andrea,Jonh,and Stephanie were very helpful and respectful. Everything i needed they were quick to help. LaPorte Texas was excellant property to stay. i would recommand others to stay here for visiting buisness moving and etc..

Room Tip: swimming pool
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Porte, Texas
Level 3 Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 February 2014

Jermaine, Kelly and John have been extremely helpful and nice in making our stay as comfortable as possible. we have been here for 4 months while our house is being built in deer park. everybody is very kind. its always quiet and nobody bothers nobody. i work shiftwork for a refinery in the area and i always get plenty of rest while i sleep during the days. Thank you for your hospitality Jermaine, your a very honest and kind person.

PAP

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PAP223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Porte, Texas
1 review
Reviewed 6 February 2014

We recently sold our home and are preparing to build a new home. We decided to stay at Value Place until things were ready. Staff are all friendly (Jermaine and Kelly) Housekeepers are great and so are maintenance guys. The suite was clean and welcoming.

Room Tip: The location is great. Lots of great food in walking distance. Only downer about this hotel is ther...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tc705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
la Porte
1 review
Reviewed 5 February 2014

Checkin process a+ thanks to a lovely lady named Kelly. She made the experience sooooooooo nice and she was so friendly. You can tell the staff here loves their guest. All of them from John in maintenance, Andrea and Stephanie in cleaning and Brandon at nights. They work great as a team here. I'd stay here anytime over any other place in town.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank topher22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federal Way, Washington
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 January 2014 via mobile

My husband and I had the pleasure of staying here for one week. The staff here with extremely friendly and helpful. Jermaine, Kelly and John went out of their way to make sure we were comfortable and had everything we needed. We would have stayed here longer but we had to move closer to my husband's job.

Stayed January 2014, travelled on business
Helpful?
Thank mrs1171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff H, Area Manager at WoodSpring Suites Houston La Porte, responded to this review, 31 January 2014
Hello and thank you very much for sharing your experience at our hotel. We were very happy to hear we have earned your trust when staying in the La Porte area. We appreciate your comments about our level of service and appreciate you sharing your thoughts. We do look forward to seeing you when your travels bring you back to the La Porte area. Please let us know if there is anything that we may help you with prior to your next visit. Our phone # is 281-471-6600 or we can be reached directly at hou77571@valueplace.com. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 29 January 2014

I had never stayed at an extended stay hotel before and I was very satisfied with my experience here at value place in la porte. First an awesome check in experience with a lady named Kelly. She was so pleasent and friendly. She made me feel very welcome. Then the room was so clean and nice. I loved the kitchen and full size fridge. The staff was very attentive to my needs. Overall a safe clean and friendly place.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prilo44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about WoodSpring Suites Houston La Porte

Property: WoodSpring Suites Houston La Porte
Address: 1506 W Fairmont Pkwy, La Porte, TX 77571 (Formerly Value Place La Porte)
Phone Number:
Region: United States > Texas > Texas Gulf Coast > La Porte
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in La Porte
Price Range (Based on Average Rates): £
Hotel Class:2 star — WoodSpring Suites Houston La Porte 2*
Number of rooms: 121
Official Description (provided by the hotel):
WoodSpring Suites Houston La Porte is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 9:00 AM - 8:00 PM | Sat. 10:00 AM - 4:00 PM | Sun. 3:00 PM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more   less 
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