Prior to my trip from Tennessee to Texas the week of July 04,2013; I checked the reviews on this hotel. I developed mixed emotions about this hotel. Upon arrival, I was greeted courteously and the front desk clerk went out of her way to place me in a ground floor room due to my upcoming race and possible knee issues. In my nice and clean room, I had some difficulty with my remote. I called the front desk and inquired about new batteries. She immediately sent someone to check out the issue and he found the remote was disabled. He quickly replaced it, apologized for any inconvenience and talked with me for a moment about the planned upgrades for the hotel and his previous trips to Chattanooga. A couple of days into my stay, my door would not lock. I called the front desk and within 15 minutes, maintenance had diagnosed the problem (just normal wear and tear) and was correcting it. My door was perfect by the time I returned from a short trip into a neighboring town. The hotel was quiet and peaceful. The pool was excellent, housekeeping went above and beyond to meet my needs and the staff was friendly and helpful. I would recommend this hotel to anyone and will stay here again when I return each year for the Baytown Bud Heatwave race.
The carpet was so grimy, we didn't want to take off our shoes. Not enough parking near the rooms - all kinds of room around the back of the building. Bad planning. Not much of a choice of breakfast foods. We ate out.
Not enough towels for people booked. Used towels for the pool went to the frony desk to ask for more and was only given 2 towels for 4 people. When room service came they only brought 2 towels and rags every day. Other than that it was great.