We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“2nd Floor Rooms Reek of Cigarettes”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western Plus Lake Worth Inn & Suites
Ranked #1 of 1 Hotels in Lake Worth
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“2nd Floor Rooms Reek of Cigarettes”
Reviewed 7 April 2014

I requested a non-smoking room, which it apparently my room was. The 2nd floor however was majority smoking rooms, so you could still smell the smoke in our room. The hotel was too full to be able to be moved to the first floor, so the gentleman at the front desk, Curt, told me we would receive a discount. When i went to check out in the morning, the lady at the front desk said there was no note about a discount. She said she would speak to her manager and would call the that day. It has been 21 hours and I still have not received a phone call. As a travel agent that works in marketing, this was a poor customer experience and I would not recommend this hotel to others staying in the Fort Worth area.

Room Tip: Make sure you request a room on the first floor. Second floor rooms smell terrible.
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Lauren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy P, Manager at Best Western Plus Lake Worth Inn & Suites, responded to this review, 8 April 2014
Dear Laura H,

Thank you for your feedback. I am sorry to hear that we did not contact you right away. As a standard rule, when a manager is not on property, our agents are instructed to get as much information about the situation as possible, along with contact info, and notify us immediately. As we wear many hats in the hotel business, sometimes it is not possible for us to answer every call right away, but we make every effort to contact our guests within 24 hours. I am sorry that we fell short of your expectations.

It is true that we have smoking rooms, and there are a couple more on the 2nd floor than the 1st. We are one of only a couple of hotels in the area that still have smoking rooms. We thought it would be a convenience for some guests but are finding out that it is an even bigger inconvenience for the majority of travelers who visit our property. That is why we have decided to convert our smoking rooms to non smoking rooms. You may have noticed rolls of carpet in the hallway during this stay. That carpet is being used to replace the carpet in the smoking rooms. We have already converted two rooms and expect to have the rest finished within a few weeks, as it is a big project.

If you would still like to speak with one of us directly, please contact the Best Western and ask for one of the managers. I sincerely hope that this visit doesn't discourage you from staying with Best Western again in the future. We would like to have you stay with us again the next time you visit Lake Worth. And we would welcome your feedback as well.

In service,

Jimmy and Mitzi
Hotel Managers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

173 reviews from our community

Traveller rating
    83
    54
    15
    13
    8
See reviews for
66
34
14
35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Reno, Nevada
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 March 2014

Loved my stay here. The place is relatively new so it is clean and modern. Rooms are spacious with all the extras. Breakfast was great. Good variety, Hot. Coffee was good in spite of the Texas water. :p The desk guy was great but chose to take a phone call instead of waiting on me first. I was tired from travel and found this to be a bit annoying. He was apologetic and quick to get me checked in however. TV was kinda hard to navigate. It seemed like it was a dish rather than cable. But then I may have just been tired. I would definitely stay there again if in the area.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nevadagirl710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy P, Manager at Best Western Plus Lake Worth Inn & Suites, responded to this review, 4 April 2014
Dear Nevadagirl710,

Thanks for your helpful feedback. I am glad that overall, you liked our Best Western. I will definitely share your comments with the team so that we can be ready for your next visit.

In service,

Jimmy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester
2 reviews
Reviewed 17 March 2014

Rooms were enormous, staff friendly and helpful but only the front desk spoke any English. Everything was clean, breakfast was generous with lots of variety. They provided a free shuttle to and from wedding venue. Just very nice all over. Probably the highest priced Best Western we've stayed in, but it's on a lake/resort area.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Doris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy P, Manager at Best Western Plus Lake Worth Inn & Suites, responded to this review, 4 April 2014
Dear Doris,

I am glad you enjoyed our spacious rooms and breakfast variety. Thank you for taking the time to tell us about your recent visit. Your feedback is much appreciated.

In service,

Jimmy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weare, United States
1 review
Reviewed 12 March 2014

Excellent stay at this hotel. Room was clean, which is very important to me. Free hot buffet breakfast every morning a plus. Eggs, sausage, Texas shaped waffles (my daughter loved that), muffins, pastries, yogurt, cereal, toast, apple juice, orange juice, milk. Awesome! Fresh fruit and plenty of coffee. Hotel night manager, Kirt, made fresh chocolate chip cookies every evening. Also awesome! Great stay, great price, great service.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Claire H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy P, Manager at Best Western Plus Lake Worth Inn & Suites, responded to this review, 4 April 2014
Dear Claire H,

What a great review! Kirk is one of our superstar associates, and we all genuinely care about creating a great experience for our guests at a reasonable price.
We also recently upgraded our breakfast bar, and we can't wait for you to see. No worries, we still have the waffles shaped like Texas!

See you soon!

Mitzi M.
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 February 2014 via mobile

This is our favorite hotel and we always make it a point to stay here at least one night when in the area. The rooms are extremely nice and very spacious. We always get the king room and it comes with a cozy sitting area for the same price as the 2 double bed room. Has all the neccesary amenities in the room and a full hot breakfast with all kinds of great selections. The price is a tad higher than we like to pay but every stay has been a real treat. We also enjoy the Cotton Patch next door and get our shopping needs met at the local Walmart...all around terrific place.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruthann60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy P, Manager at Best Western Plus Lake Worth Inn & Suites, responded to this review, 4 April 2014
Dear Ruthann60,

We appreciate your feedback and are happy to hear that you like our Best Western as much as you do. We recently upgraded our breakfast bar and know that you will be pleased when you return. Please contact us when you are ready to visit Lake Worth again.

In service,

Jimmy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fulshear, United States
1 review
Reviewed 28 January 2014

Everything was great. Large rooms. Very clean. People who work there are very helpful and seem to care about thier customers. Easy access from freeway. Several eating places close by. Parking is close to doors.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Marvin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy P, Manager at Best Western Plus Lake Worth Inn & Suites, responded to this review, 4 April 2014
Dear Marvin D,

It means a lot to us that you think highly of our hotel and staff. Our associates care about each guest and strives to make each stay a great experience. We hope to see you again soon.

In service,

Jimmy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Cruces, NM, United States
1 review
Reviewed 21 January 2014

BW Lake Worth, TX has always been top notch. I have stayed here many times through the years and I know that I will have great service, clean rooms and a decent breakfast. I stay in hotels often enough to know what to look for and I always choose this place. Very professional, if they don't get it right they fix it! Thank you BW Lake Worth!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Theresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy P, Manager at Best Western Plus Lake Worth Inn & Suites, responded to this review, 4 April 2014
Dear Theresa M,

Thank you for your kind words. We appreciate your loyalty and look forward to your return.

Thanks again,

Jimmy
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Lake Worth
0.7 mi away
Holiday Inn Express Suites Lake Worth NW Loop 820
0.6 mi away
La Quinta Inn & Suites Fort Worth - Lake Worth
4.8 mi away
Best Western Fort Worth Inn & Suites
Show Prices
Show Prices
Show Prices
0.7 mi away
Comfort Suites at Lake Worth
Comfort Suites at Lake Worth
#58 of 111 in Fort Worth
65 reviews
4.7 mi away
Staybridge Suites West Fort Worth
5.3 mi away
Hampton Inn & Suites Fort Worth-West/I-30
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Lake Worth Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Lake Worth Inn & Suites

Property: Best Western Plus Lake Worth Inn & Suites
Address: 3920 Boat Club Road, Lake Worth, TX 76135-3201 (Formerly BEST WESTERN PLUS Lake Worth Inn & Suites)
Phone Number:
Region: United States > Texas > Lake Worth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lake Worth
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Lake Worth Inn & Suites 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Best Western Lake Worth Inn & Suites is conveniently located with easy access to key area attractions and businesses including the Texas Motor Speedway, the Fort Worth Zoo, Lockheed Martin and NAS JRB Fort Worth. Hotel guests will appreciate the variety of nearby museums and restaurants. The hotel also offers a deluxe complimentary continental breakfast, outdoor pool and exercise facility. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Travel Republic (UK), Priceline, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Best Western Plus Lake Worth Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Lake Worth
Lake Worth Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing