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“Enjoyed our stay”

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Holiday Inn Express Lakeway
Ranked #3 of 3 Hotels in Lakeway
Certificate of Excellence
Guthrie, Oklahoma
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Enjoyed our stay”
5 of 5 bubbles Reviewed 14 June 2014

We headquartered at the Holiday Inn Express for a 3 day tour of the Austin area. The hotel was decorated in a very contemporary theme. Nice colors and comfortable furniture. Our room was nicely appointed with a mini refrigerator and a microwave. The room was very clean and the bed was also comfortable. We took part of an afternoon to enjoy the pool area. What a surprise....3 cabanas with TVs to enjoy the pool area out of the sun and also making sure you don't miss your favorite team playing. I recommend this hotel for families, casual travel or for business.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Weasley47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review, 17 June 2014
Hi Weasley47,

We are absolutely thrilled that you enjoyed your stay with us. One of our best amenities is the resort style pool area and the cabanas with the LED Tvs. We work hard to offer all of our guests a world class experience so I am glad to see our efforts are paying off! We hope to see you again in your travels!

Regards,

Cory Armer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

176 reviews from our community

Traveller rating
    106
    32
    21
    7
    10
See reviews for
82
27
10
33
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Any
English first
Austin, TX
1 review
5 of 5 bubbles Reviewed 5 June 2014

This was my second time here, and both times have been a great experience. First, it's a brand new hotel. I don't have to tell you why new hotels are better than old, but I will anyway. New linens, carpet, LCD TVs, etc. You'll immediately understand once you walk into the lobby - it really is stunning. Customer service was great, from the Front Desk guy to the GM (ran into him at breakfast, really helpful with suggestions for goto places around town.

You usually see this in fancy hotels in Vegas, but one of my favorite things about this hotel were the cabanas outside at the pool area. Shade from the Texas sun and they have "L-Shaped" couches, not to mention the LCD TVs inside each cabana. Ended up being the perfect place to hang out and watch the Spurs vs Mavs. GSG!

Room Tip: Get the top floor on the side not facing the sun if you want to sleep in.
See more room tips
Stayed May 2014, travelled on business
Helpful?
Thank Gixxed_Spyder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Pleasure to stay here. Amiable staff, nice clean room, free wifi, complimentary breakfast. Did not use pool, hot tub or exercise room but all looked inviting. Will stay again rather than at nearby competitors.

  • Stayed May 2014, travelled as a couple
    • Rooms
    • Service
Helpful?
Thank Joseph R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review, 17 June 2014
Hi Joseph,

Thanks for your kind review. It is our pleasure making sure that all of our guests feel comfortable and enjoy their stay! We look forward to having you stay with us again soon. Have a wonderful day!!

Regards,

Cory Armer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 16 May 2014 via mobile

The hotel is new. The rooms were nice and the breakfast was fantastic. It was reasonably priced and located near the lake. The room was very open and clean. I do not usually comment but this met my expectations and I will certainly return in the future. Keith McKinney from Louisville, KY.

Stayed May 2014, travelled with family
Helpful?
Thank Keith F. M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review, 26 July 2014
Hi Keith F. M,

Thank you for the kind comments about our hotel and staff. It is our goal to offer a world class experience to all of our guests. I am thrilled to see that our hard work has paid off! It was a pleasure meeting you while you were here and we hope to see you again soon the next time you are in the area!!

Ragards,

Cory Armer
General Manager
512-735-5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Azle, Texas
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 3 May 2014 via mobile

This hotel was very nice. Staff was friendly and give us a great suggestion for a restaurant with a view. Bed comfy with quality linens. Only reason I didn't gives this a five was the express breakfast. Fake eggs, sausage was horrible, bacon not done. I think they try but the food is obviously cooked in a microwave not fresh on site. I would just get rid of that part and offer the rest of the stuff like cereal and bagels and perhaps have a nice fruit bar.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank dRicheyJune2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
texas
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 1 May 2014

I stayed here for a quick getaway.
1. The price was cheaper at the desk than online, but the desk man made me feel like he had to squeeze me in when the hotel was practically empty.
2. Beds were clean and comfy, but the blackout curtains do not have the option to close, only the sheer curtains cover the whole window which made it difficult to sleep in and take a day nap.
3. They had a hot tub and cute cabanas outside with towels, but it took 5 towels to dry off 2 people because they were quite small.
4. Loved the bathroom flooring, but after brushing my teeth and washing my face I found a huge black pubic hair on the hand/face towel.
Not a bad place, it just had some quirks.

Room Tip: Pick a third floor room because you can hear the people above you.
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladynfamous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Lakeway, responded to this review, 17 May 2014
Dear ladynfamous,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bed and bathroom.

However, we’re sorry we fell below your expectation regarding customer service from our front desk. We will address these concern. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McAllen, Texas
Level Contributor
179 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 20 March 2014

We stayed here for two nights and thought the hotel was clean and comfortable. The front desk was very friendly and helped reccomend different restaraunts in town . Stay here you will like it a lot. I dont know what else to say..

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIELakeway_Mgmt, General Manager at Holiday Inn Express Lakeway, responded to this review, 17 June 2014
Hi Jmia,

We appreciate your wonderful feedback. I am glad our team was able to help you find places for you to visit while you were here. We take great pride in our service to our guests. Thanks for choosing to stay with us and we hope to see you again soon!!

Regards,

Cory Armer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Lakeway

Property: Holiday Inn Express Lakeway
Address: 15707 Oak Grove Blvd, Lakeway, TX 78734-2632
Phone Number:
Region: United States > Texas > Lakeway
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Lakeway
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Lakeway 3*
Number of rooms: 78
Reservation Options:
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