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“Great Experience”

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Homewood Suites by Hilton Laredo at Mall del Norte
Ranked #6 of 37 Hotels in Laredo
Certificate of Excellence
Corpus Christi, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Experience”
5 of 5 bubbles Reviewed 17 June 2014

The staff made you feel welcomed and made every effort to accomodate my needs or services when I requested their assistance. The staff is friendly and caring of the needs of the guest. I enjoyed my two month stay at the hotel and would recommend it to other planning to stay in Laredo, TX.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review, 19 June 2014
Dear Guest,
How wonderful to read of your Great Experience at the Homewood Suites in Laredo Texas. We couldn’t be happier that our staff provided prompt and friendly service at every turn. We hope to welcome you through our front doors again soon for another enjoyable stay.
Sincerely,
Gino Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

337 reviews from our community

Traveller rating
    200
    78
    37
    15
    7
See reviews for
112
38
11
165
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Laredo, United States
1 review
3 of 5 bubbles Reviewed 16 June 2014

This property offered pleasant sights and sounds (lack thereof), but the smell coming from the shower in my suite just ruined all that. If I were staying multiple nights, I would have tried to get this resolved. Otherwise, the room was great; very clean and spacious! The staff was prompt and courteous; always greeted me with a smile.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Gerald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review, 17 June 2014
Dear Guest,
Thank you for taking the time to review our hotel. I want to apologize for the unfortunate experience that you had during your stay. The quality and service we provide our guests is of the utmost importance and it is always a focal point of our operations, in order to continue providing our guests with a great experience. And I want to assure you that your comments about the odor from the shower have been shared with our Chief Engineer and corrective steps have already been taken. We couldn’t be happier that our hotel staff provided prompt and friendly service at every turn. I will extend your wonderful compliments to our team members and we will continue to work hard to maintain the highest guest satisfaction you have come to expect from the Homewood Suites Laredo.
Sincerely,
Gino Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
1 review
5 of 5 bubbles Reviewed 10 June 2014

Great service, and really nice place to stay, you have everything really close to you, I really enjoy the great breakfast and as well the reception in the evenings, there is nothing else that you should ask, once you arrive you just need to enjoy your stay.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Braiant C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review, 17 June 2014
Dear Guest,
Thank you for taking the time to submit a review. We are very happy to see that you really enjoyed your stay with us. We pride ourselves on delivering great service and it is always refreshing when our guests notice – Thank you!
Sincerely,
Gino Perez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri, United States
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 2 June 2014

Third best hotel in Laredo. I know people who love this place and stay here weekly. For me, it was just not a good fit. Low ceilings, dated rooms and that carpet, Whoa.

Do not go to Mexico, come back with a "treat" and use this "treat" at the hotel…Seriously. Do not do psychedelic drugs if staying here. That carpet is wild, man.

#3 because you get a gym pass to golds gym for your stay if you ask. And its owned by the same group who owns #2 and they seem nice, just need to replace that carpet.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review, 6 June 2014
Dear Guest,
Thank you for taking the time to post a review about our hotel. I am so sorry you had a less than pleasant experience during your visit to Laredo TX. With regards on the issues you mentioned, I am very pleased to say that we are implementing an extensive renovation program within the next couple of months. We are so excited about our coming renovation and look forward to providing you with an experience more typical of the Homewood Suites Laredo. We value your business and we are doing everything we can to ensure that we see you again. Please think about giving us another try on your next visit to Laredo Texas. We’d like another chance to dazzle you with our newly renovated hotel!
Sincerely,
Gino Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 28 May 2014

Great location near mall and major freeways. Surprised with both complimentary breakfast and dinner. With choice of beer and/or wines. Hiltons family hotels always has the best beds. Clean hotel with helpful front desk.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 277bradleym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review, 6 June 2014
Dear Guest,
Thank you for sharing your wonderful comments. We’re so glad you enjoyed your experience at the Homewood Suites in Laredo Texas as well as our convenient location next to the Mall Del Norte. We too agree that our hotel has one of the best locations in Laredo. I am very happy that our hotel’s numerous conveniences and complimentary amenities were able to help make a wonderful experience during your visit. I have shared this great review with the rest of the team and they loved it! We look forward to welcoming you back to the Homewood Suites hopefully in the near future.
Sincerely,
Gino Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monterrey, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 May 2014

We had an outstanding stay without complaints except for the last few minutes of our stay. About 10 minutes before check-out time, as we were carrying our bags to our vehicle outside, housekeeping went into the room even after we told them we were not ready. This created a kind of uncomfortable moment, since our things were still throughout the room. We requested a manager but there was none available that day. We are still waiting for a response to this issue and I'm confident we will get a satisfying one.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Ihuerta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review, 23 May 2014
Dear Guest,
Thanks for taking the time to post a review about our hotel. I want to apologize for the unfortunate experience that you had during your checkout. I want to assure you that your comments about your experience, has been shared with our Executive Housekeeper and corrective steps have already been taken to ensure no further recurrence. I would like to have the opportunity to discuss this matter with you to ensure we have resolved the issues to your satisfaction. I can be reached at 956-753-9200 Extension 405.
Sincerely,
Gino Perez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McAllen, United States
1 review
3 of 5 bubbles Reviewed 18 May 2014

The location of the Hotel is excellent. Room size are great. The dinning area was extremely hot and uncomfortable to sit and eat. Parking lot was very secure. Hotel personnel were very helpful. The area has plenty of places to dine. The mall is right across the hotel parking lot.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Rolando Jr B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review, 20 May 2014
Dear Guest,
Thank you for taking the time to review our hotel. I want to apologize for the unfortunate experience that you had during your stay. The quality and service we provide our guests is of the utmost importance and it is always a focal point of our operations, in order to continue providing our guests with a great experience. We have reviewed your comments with our Chief Engineer and promise the Air Conditioning in our dining area that you mentioned has been addressed and corrected. I would like to have the opportunity to discuss this matter with you to ensure we have resolved the issues to your satisfaction. I can be reached at 956-753-9200 Extension 405.
Sincerely,
Gino Perez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Laredo at Mall del Norte

Property: Homewood Suites by Hilton Laredo at Mall del Norte
Address: 98 Calle del Norte, Laredo, TX 78041
Phone Number:
Region: United States > Texas > Laredo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Laredo
#3 Family Hotel in Laredo
#6 Business Hotel in Laredo
Price Range (Based on Average Rates): £
Hotel Class:3 star — Homewood Suites by Hilton Laredo at Mall del Norte 3*
Number of rooms: 105
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Laredo at Mall del Norte is just a short drive from the Laredo Airport, Laredo Energy Arena and downtown Laredo, as well as the Mexico border. Enjoy a complimentary hot full breakfast including scrambled eggs, cereal and baked goods each morning during your stay. Join us at night for complimentary evening dinner and drinks, available Monday to Thursday. Make yourself at home in a studio or one or two-bedroom suite, complete with a fully-equipped kitchen and complimentary WiFi. Plan a meeting or small event for up to 40 business associates in our meeting room. Find business amenities, such as printers, express mail and fax in our business center. Enjoy valet and laundry service when staying at our hotel. Play a game of basketball, work out in the fitness center or plunge into our pool for relaxation. ... more   less 
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Also Known As:
Homewood Suites Laredo
Homewood Laredo
Laredo Homewood Suites

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