I love staying here. It's all about location. Off the major highway, lots of restaurants close by, and the rooms are fantastic. I travel here for business but I recommend staying here to all my friends when visiting Laredo.More
I love staying here. It's all about location. Off the major highway, lots of restaurants close by, and the rooms are fantastic. I travel here for business but I recommend staying here to all my friends when visiting Laredo.MoreShow less
Thank you so much for your comments, your feedback is very important to us. Our hotel works hard to make sure our guest enjoy their stay with us. Customer service is our priority and we want to make sure each and every guest has a great stay.
We hope you come back and visit us soon!
Celina - GM
Staff was friendly and made sure all your needs were met. The guest rooms were great, they have everything you need. The location was great because of the location- away from downtown Laredo but close enough and close to a lot of resturants and stores. Breakfast was great with a large selection. I would rate this hotel the best of all the ones we stayed at on this trip.
Thank you so much for your feedback. We take pride in offering the best customer service in Laredo. Our team works hard to make sure each and every guest enjoys their stay with us. Our breakfast is one of the many details we offer our guests. I am happy to hear that you enjoyed your stay with us and hope you visit us again soon.
Celina - GM
Our stay was very welcomed until I checked the amount billed to my account after out stay. The person at the front desk told us that our total was $134 which is slightly pricy but we liked the environment. I come to find out my account was billed for almost $180. I call for three days and all the front desk attendants continued to tell me the same thing: It was $134 for the room, plus tax, then the extra fee if anything was missing or damaged. Why did I sign for $134 if they even with tax it was over $150. Even though the extra fee was refunded to my account I still believe I should be informed how much money you are holding from my account. Three days after my stay I finally talk to a manager who then just repeats what everyone else had said and that is just how they do it there. They only tell you how much the room is not all the extra fees. Kinda ridiculous for you to not tell you patrons how much you are charging them. What if I hadn't had that much money in my account??
I do apologize for the confusion. The rate you were charge was for the cost of the room (which by the way was discounted)plus the extra two adults in the room. Basically at most hotels you are quoted the rate of the room and of course taxes are added to the cost. We do have a minimal charge for incidentials which is release upon check out.
Our hotel values each and every customer and we work hard to make sure they enjoyed their stay. Our rates are compatable to most of the local hotels, the only difference is that we do offer a complimentary fresh breakfast each morning.
Again my apologies for the confusion.
Staff was very friendly even tho they were doing some remodeling in the Lobby area the staff made sure that your needs were meet.They even had a security officer walking around the parking lot it gave you a feeling of a very safe place to stay. The room was very clean and our overall stay was nice.
Thank you so much for your comments. Yes we have be under construction at our hotel with new front entry doors. I am happy to say that we finally complete our project and we are back to normal again.
I am happy to hear you enjoyed your stay with us and will come back and visit us soon.
Thank you again.
Celina - GM
I have stayed regularly at this motel for over a year. I like the amenities here. The guest rooms are superb. They have the best motel breakfast of any motel in Laredo. On site security lets you sleep like a baby. The location is great also because it is away from the loud city noise, but close enough to get there in just a few minutes.
Thank you so much for your comments. We take great pride in making sure each and every guest has a great experience at our hotel. We will continue to offer each and every guest the best customer service in Laredo.
Celina - GM
If you're looking for comfortable rooms, a caring staff and an awesome breakfast, don't pass up this "BEST' WESTERN!! I've been coming here for over 2 years now and it's like my home away from home. I tried other hotels in the area first, but this one beats them all, hands down!!
Thank you so much for your comments. It was good seeing you back here again. We value customers who we feel are like family and we go out of our way to may sure you do indeed feel at home.
Hope to see you again soon, thanks again!
Celina - GM