I called around 9am to confirm at 7 day reservation and I spoke with a woman who said she was the sales manager. She was beyond rude, unprofessional, and refused to help adjust my reservation. After receiving such terrible service over the phone I wanted to cancel the reservation all together and stay clear from this hotel. The woman then said that the hotel requires a 24hr notice of cancellation and that I would be charged for one day even if I did not stay at the hotel. She should not be in an sort of hospitality operation. I ended up calling customer care and getting the reservation fixed however I was forced to check in for one day to this horrible hotel around 11pm. The "sales manager" had cancelled my reservation and changed the room rate for double our negotiated rate. The night attendant had strict notes on my reservation to charge the amount posted and had no sort of empowerment to adjust the rate even after confirming with customer care that the amount charged should not have been authorized. It took over 45 minutes to check in to hotel and I was on the phone with customer care the next morning for more than 3 hours to fix this problem. The woman in this position was a rude, unprofessional, and spiteful. She was not in any way hospitable and should go to a different industry, she does realize the importance of genuine customer service. Due to this woman's terrible customer service I will NEVER go here again.
- Official Description (provided by the hotel):
- This new Candlewood Suites is centrally located between Houston and Galveston Island. We are within walking distance to shopping and restaurants. Work up a sweat in our state-of-the-art fitness center, or cool down in our outdoor pool. Grill out in the Gazebo. Stay connected with friends and family through our 24-hour business center or in your room with free wired and wireless Internet access. ... more less
- Reservation Options:
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