Booked this hotel via Super8.com. The name on this website is: "Super 8 League City/Kemah Area." The fact is, this hotel is NOT in Kemah, it is in League City off the I-45 freeway. It is 7.2 miles/17 minutes from the Kemah area. We found this out around 3:15 pm on the day of arrival when we arrived at the Super 8 Kemah (1413 Hwy 146, Kemah, TX 77565). We called the League City Super 8 and I explained to them that the online name of the hotel was deceiving and we really wanted a hotel near Kemah, thus we didn't want to stay there anymore. The guy at the front desk said and they said he couldn't cancel since I had booked online. I explained to him that I had called the hotel earlier to extend the stay one day and they actually changed my reservation at the hotel. It's as if he wasn't listening at all. I then said let me talk to your manager. He said "He's not available." And then "you cannot cancel, we reserved this room for you." I said, OK, if you won't do it, give me the Super 8 corporate number so I can cancel through them. "I'm sorry, I can't give you that information" he replied. I hung up on him. I was furious. After I calmed down I quickly searched the web and I found the number for Wyndham reservations. i called them and they were able to help me. I cancelled with 20 minutes to spare.
The guys at the Kemah Super 8 said this happens often and that the manager of the other Super 8 is never there and they never let you cancel through them.
This was the worst customer service experience I've ever had in a hotel. After reading some of the reviews below I see that I'm not alone.
- Official Description (provided by the hotel):
- Experience value when you stop in at Super 8 League City / Kemah Area hotel. Located off Interstate 45 between Houston and Galveston, our newly renovated hotel puts you within 30 minutes of city attractions and scenic coastal destinations. Downtown League City and Kemah Boardwalk are minutes away. ... more less
- Reservation Options:
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- Also Known As:
- Super 8 League City
- Super Eight League City
- League City Super Eight
- League City Super 8