I've stayed here several times, and have had no major issues until today. It's an older hotel but reasonably clean.
We checked in to our room, and as we got settled noticed that there were ants behind and around the nightstand in one room of the suite. About an hour later, there was a knock on the door and I promptly got up to answer; by the time I crossed the room the door was already opening and a young man in a Residence Inn polo shirt (no badge or any attempt to identify himself) walked into the room. I expected a surprised apology and a quick exit, but instead he strode past me and announced "I'm checking the phones, we just got new ones and some need face plates." He walked into one bedroom of the suite, then through the living room, looking at the phones but also quite possibly looking at all of our possessions, and then into the other bedroom where my husband was lying on the bed - and actually leaned over my husband to look at that phone! He said he was going into the hall and then would be right back - and I asked him not to return until after we had checked out the following day. It was just very strange. We promptly booked a room at a different hotel and left.
We are reasonable people, and not terribly picky when it comes to hotels. We hope for clean sheets, a pleasant smell, no insect infestations, and nobody barging into the room unannounced. The entire situation was so uncomfortable that I will absolutely not be staying at this hotel on future trips to the area.
- Official Description (provided by the hotel):
- The Residence Inn offers spacious suites with fully equipped kitchens and living areas including new LCD TV's perfect for relaxing or entertaining. We provide a fitness room that allows you to stay in shape. Conveniently located near the DFW Airport, along with shopping and dining at the Vista Ridge Mall. ... more less
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- Also Known As:
- Residence Inn Lewisville
- Lewisville Residence Inn