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“Outstanding Experience” 5 of 5 bubbles
Review of Hilton Garden Inn Dallas Lewisville

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Hilton Garden Inn Dallas Lewisville
Ranked #3 of 23 Hotels in Lewisville
Certificate of Excellence
Flower Mound, Texas
Level Contributor
60 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Outstanding Experience”
5 of 5 bubbles Reviewed 27 May 2014

Stayed for three nights over the holiday weekend to attend a wedding at the hotel. There were multiple sports teams staying for various tournaments so the hotel was quite busy. Every hotel staff member we encountered was always very courteous & polite, greeting us whenever we returned to the hotel, etc. Despite the chaos, never once did we encounter a negative person or experience. The walls are thin and we had problems with a party room next door to us on night one but the hotel management handled the situation very professionally and went above and beyond to ensure the remainder of our stay was a positive one. We've been staying in a variety of hotels recently and this is the first time in while we stayed at a Hilton Garden Inn. It was one of the better experiences we have had in a long time and we will definitely seek them out again. The only negative is that I wish HGI would get onboard with including breakfast with their rooms. So many other chains (Hyatt, etc.) do this and it does influence where we choose to stay. However, we got a good rate on the room so we were willing to overlook the lack of free breakfast. If you are coming to the area, I highly recommend this property. The rooms are very clean and well appointed. You will not be disappointed!

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lex682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, 28 January 2015
Thank you for sharing your stay experience with us on Trip Advisor! We're glad you enjoyed our comfortable accommodations and convenient access to the airport. Thank you for taking the time to review our staff and property. Have a wonderful week!
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515 reviews from our community

Traveller rating
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    36
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    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Stockton, United States
1 review
4 of 5 bubbles Reviewed 21 May 2014

I am a Hileton member, Lewisville, Texas is where our Corporate Office is located. We've used your hotel on three other ocassions. I use Hiltons all over the United States, for business and pleasure. My experiences have always been good.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Allen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, 22 May 2014
Dear Allen G,

Thank you for your very kind comments. We look forward to your return visit! Have a great week!
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Plantation
1 review
5 of 5 bubbles Reviewed 14 May 2014

The Lewisville Hilton Garden Inn was the suggested hotel for a fire dept. symposium. As this is the only "Convention Center" in town it was the ideal location to stay. The entire staff made every effort to stay on top of our needs.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, 15 May 2014
Dear Paul S,

It was truly a pleasure to serve you and your brothers for your annual event. Our staff loves the opportunity to make your event special. We look forward to seeing you next year. Thank you for everything you and your team do!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lubbock, United States
1 review
5 of 5 bubbles Reviewed 14 May 2014

We had reserved rooms at another hotel (to use up some old "points") and, when my family got there, it was filthy, and the staff sullen and uncaring. My wife asked me to see what I could do, so I called this hotel. The person answering the phone was immediately helpful, and got us two rooms reserved. The next morning, they called when the rooms were ready, and greeted my wife by name when she arrived. They were constantly attentive to her needs and she was so appreciative of their courtesy and "above and beyond" attitude. Hilton: This manager and staff are something special! Whatever you did here, please make it contagious. Like I said: Couldn't have been better.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, 15 May 2014
Dear William W,

On behalf of the entire team at Hilton Garden Inn- Dallas Lewisville, I would like to personally thank you for your very kind feedback. I look forward to the opportunity of welcoming you back in the future and will be sure to share your comments with the entire team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carencro, Louisiana
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

friendly and helpful staff. Entire hotel was *incredibly* clean, very nice and comfortable. restaurant and bar staff were very friendly. service was quite good. food was tasty and attractive. surroundings (bar, restaurant, lobby, outside patio with fireplace) were all very inviting, comfortable, and clean.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, 15 May 2014
Dear Patrick S,

Thank you for your very kind comments. I was excited to hear that our hotel and team exceeded your expectations during your stay! The outdoor fireplace is very popular place to hangout and relax. We look forward to your return visit!

Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lewisville, TX
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Recently attended an event sponsored by the Lewisville Fire Department. It was their Annual Keeping Tradition Alive meeting. The hotel staff did a great job not only welcoming guests, but also serving and meeting needs.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brokenwels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, 15 May 2014
Every year our team gets so excited in the opportunity to serve firefighters.
We are so thankful and greatful in all that you all do and thank you so much for the kind feedback about our team's service during your event.
We look forward to seeing you all next year!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lewisville, TX, United States
1 review
3 of 5 bubbles Reviewed 12 May 2014

While the hotel was a comfortable place to stay, the staff wasn't overly friendly. This isn't a negative review but I didn't find anything exceptional that would make me remember this hotel. I'm still waiting on my HHonors points to be applied to my account as well.

  • Stayed May 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review, 13 May 2014
Mr. Charles T,

Thank you for taking the time to complete a review on Tripadvisor. Your feedback is greatly appreciated as it helps us to improve our services.

I was disappointed to see that your experience with our staff failed to exceed your expectations. I assure you that this is not the experience we strive to provide and will continue to train our team members to provide excellent service.

I would like to discuss this matter with you in more detail. Please feel free to contact me directly at 972-459-4600. You will not be disappointed with the results.

Thank you again for staying at our hotel. I hope you have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Dallas Lewisville

Property: Hilton Garden Inn Dallas Lewisville
Address: 785 State Highway 121 Byp, Lewisville, TX 75067-8175
Phone Number:
Region: United States > Texas > Lewisville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lewisville
#3 Family Hotel in Lewisville
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Dallas Lewisville 3*
Number of rooms: 165
Official Description (provided by the hotel):
Relax in one of 165 guest rooms, suites and accessible rooms and sleep deep in a Garden Sleep System® bed. All rooms are equipped with a 32-inch flat-screen TV, a spacious work desk, an ergonomic chair, and a hospitality center featuring a microwave, refrigerator and coffee maker with Starbucks coffee. Start each morning with a cooked-to-order breakfast. Join us again for dinner at the Great American Grill®. Buy snacks or TV dinners from the Pavilion Pantry®. Unwind with a workout in the fitness center, or a dip in the swimming pool. Catch up with friends and colleagues over a beer or cocktail at our cozy Pavilion Lounge. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Dallas Lewisville Hotel Lewisville
Hilton Garden Inn Lewisville
Hilton Lewisville

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