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“Great Customer Service...”

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Homewood Suites by Hilton Longview
Ranked #7 of 34 Hotels in Longview
Certificate of Excellence
The Woodlands, Texas
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Customer Service...”
5 of 5 bubbles Reviewed 17 October 2013

I stayed one night at this hotel as I was traveling on vacation. Because of a late arrival (midnight) and early morning departure, I didn't get a chance to take advantage of all of the hotel's amenities. However the customer service will definitely bring me back anytime that I am in the area, in the future. My 1st experience was when I called to let the hotel know that I was going to be arriving late. I s/w with a hotel representative that did her best to tell me not to worry, take my time that she would be waiting for me. Once I arrived, again as I stated after midnight, I was greeted by a front desk clerk that treated me as though I was her long lost son and she was welcoming me home. I informed that I was towing a motorcycle and asked if I was parked in a good location. This led the clerk to share with me all about the motorcycle opportunities in the area. The clerk was certainly proud of her area and her job, how refreshing in this day and time. My room was everything and more that I needed for this short stay and I found the rate to be more than fair. I have certainly paid more for far less. The breakfast the following morning was really more than I bargained for with eggs, bacon, sausage, hash browns along with assortment of cereals, bagels, muffins. I soon checked out and encountered my 3rd different representative with the hotel. She was as cordial as the 1st (2). You can really tell that this hotel preaches to its staff to treat their guests with tlc. It shows in all that they do. Im not easily impressed, on this trip I was led to wait for the GM just to share my experience with the staff's customer service.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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271 reviews from our community

Traveller rating
    148
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 October 2013

I love Homewood Suites. I always stay there wherever I go. My electricity goes out frequently in my hometown and Homewood has always been there to make me comfortable and welcome. The breakfast is wonderful and the staff is always helpful and polite.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott Depot, West Virginia
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 5 October 2013

I have stayed at the very newest Homewood Suites and have stayed at the very oldest Homewood Suites in Omaha, Nebraska. This one falls more toward the Omaha property. Yes it had all the standard amenities that all the Homewoods have (a free hot breakfast and Mondays-Thursdays have a free Welcome Home reception, consisting of draft beers, house wine, soft drinks and a light dinner) but this property was showing its age.
The rooms were clean as they could be but an update should be around the corner. The staff was very pleasant. I was very cautious about going out after dark as the neighborhood around the hotel did not look too visitor friendly.Had I known this, I would have booked at the Hampton Suites in another part of town (which I will do next time)

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScotPotWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
League City, TX, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 October 2013

Facility and suite were good overall, but carpet does not smell fresh. An insecticide type spray left an olily residue on the rail/surfaces of the elevator, which transferred to clothing. Breakfast bread choices were definitely stale by third day of our stay.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Wondell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corpus Christi, United States
1 review
5 of 5 bubbles Reviewed 24 September 2013

The suite was lovely, and if I'd known it had a full kitchen, I would have brought things to cook. The suite invited relaxing, and I appreciated the food provided which I could even eat in my room. Restful stay for a long trip.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Tawnya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smyrna, Tennessee
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 20 September 2013

great hotel for the price...will stay again. was in toown to watch a football game in Kilgore...value,room and breakfast were on point. there is another Homewood across town...I may try that one on my next trip...but this one was perfect

  • Stayed September 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Frank1269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 September 2013

Our family visit the Homewood Suites in Longview and truly enjoyed our stay. The staff was exceptionally courteous and helpful. Hats off to the day and night front desk staff!!! They all went above and beyond to ensure our visit was of the highest standards.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Cedar Hill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Longview

Property: Homewood Suites by Hilton Longview
Address: 205 N Spur 63, Longview, TX 75601
Phone Number:
Region: United States > Texas > Longview
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Longview
#4 Family Hotel in Longview
#5 Romantic Hotel in Longview
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Longview 3*
Number of rooms: 75
Official Description (provided by the hotel):
A great location close to I-20 and many of the area’s top corporations, including Good Shepherd Medical Center, Texas Eastman, General Dynamics and LeTourneau University, means this hotel is always popular with visitors in Longview, Texas. Mix & mingle at our Welcome Home Reception, where you’ll be treated to light dinner and drinks. Relax and enjoy world-class service: our hotel offers complimentary Wi-Fi, a business center, a refreshing pool and free hot breakfast daily. ... more   less 
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Also Known As:
Homewood Suites Longview
Hilton Longview
Homewood Longview
Longview Hilton
Longview Homewood Suites

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