I stayed at motel 6 in Longview, Tx on June 17, 2009 on my way home from a trip with my grandchildren (4 of them). I asked for a Handicapped room since I had my leg amputated 3 weeks before. I finally got to the room and finally got into the room and found that I could not even get between the beds for the remote or phone to complain. I was too tired to go to the office to ask why this room was NOT handicapped equiped. I decided I was going to take a shower and headed for the bathroom. Not only was the bathroom definitely not handicapped equipped (no rails, no shower chair) there was pee all over the floor by the toilet and on the toilet that looked like it had been there for awhile (approx 1 month). It was disgusting!!!. I finally got to the phone and called the office to find out what room was available to change to and was told there were no more rooms availiable. & a housekeeper would be sent to clean up. After 3 hours NO housekeeper, by then it was already 3am and I went to bed. I checked out the next morning & again let the desk know how bad the room was & it was not handicapped. When I got home I e-mailed Motel 6 consumer relations "specialist" Eric Popadopoulos and was told that I would receive a voucher for a one night stay (oh boy, another night in Hell). After 2 weeks NO voucher so I emailed again and was told that it was my problem and that the matter was closed and final and he would not SPEAK WITH ME AGAIN ON THE MATTER (his words ). This would not be so bad and I wouldn't have asked for anything but I had almost the same problem on the way to Texas in Baytown. I asked and paid for 2 rooms, 1 which would need to be a handicapped room. I could not even get into the bathroom without help, how embarrassing. I couldn't get into the shower to clean up, nor could I help my grandchildren into the bath. This was ridiculous!!! I will never again use Motel 6 and now a voucher is not good enough, I want my money back.
- Official Description (provided by the hotel):
- Motel 6 Longview is located off I-20. Shopping, dining, and entertainment located within 10 miles. Guest rooms have a modern look, Wi-Fi available for a nominal fee. Amenities include an outdoor pool open year round, and coin laundry facility on-site. ... more less
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- Also Known As:
- Motel Six Longview
- Longview Motel 6
- Longview Motel Six