My husband and I were staying in this hotel for his work for about three weeks. Let me start with the manager/owner. He lives here with his family. Any time you buzz for someone at the front desk he approaches blurry-eyed and half asleep. He has no facial expressions and the inflection in his voice never changes. Since it was my husband, myself, and our baby, we got a room with a king sized bed. They offered us a "suite" at no extra charge because it has cabinets and a sink. I thought this was a great deal until I realized I would have to clean the cabinets myself. Food was in all of them. The floor had not been vacuumed, and there were juice bottles under the furniture from where children had been here before. Our bathroom light did not work for a week. We had to use the bathroom with the door open and shower with a candle. He said that he could not fix it and we would have to switch rooms. Once we couldn't take it anymore, we offered to switch rooms. The room he took me to see was exactly like ours except I noticed a boxed fan in the floor. He opened the window and was like, "here, we can cool it off in here" (instead of using the AC). I was like "wait, does the AC even work?" He said yes, and turned it on and surprise! It did not work. Then he has the nerve to say, "I will just fix your bathroom light. Let me get some tools." He comes and fixes it in about ten minutes.
We got locked out of our room and had to go reset the key. When we did this, my husband had to use the bathroom and was going to use the one in the hall available to everyone. When he tried, the light was out! The manager had taken the light out of the bathroom in the hall to put in ours instead of buying a new one! Out of three lamps in the room, one worked. One didn't even have an available outlet to plug it into, the other that was mounted to the wall burned out. One of the overhead lights never worked to begin with. Being on the first floor, I do not want my window open all day.
Housekeeping came in maybe twice a week. I had to go ask for towels and leave my trash in the hallway for her to get the picture. There are also no "do not disturb" signs. Their plan is for housekeeping to knock every single day, even though she doesn't. The AC is so outdated that it is either freezing or muggy and humid. The carpet has food stuck all in it from where they haven't shampooed it.
The internet is TERRIBLE. I need it for my online schooling and it is at 30% all day and night. The manager/owner lives here so I think it is their personal internet that they share. I can barely get the internet to pull up at all.
There is no breakfast. They will say there is, but there isn't even coffee.
The water even got turned off for a few hours with no notice one day.
I will never again stay in this hotel and if it weren't for us trying to save money we would have left and gone somewhere else.
- Official Description (provided by the hotel):
- What a terrific property to stay at while visiting Longview, Texas. Our 40 unit, interior corridor property is located off Interstate 259 and in close proximity to the Longview Airport. We are conveniently located close to local shopping venues, as well as, business centers. Come visit the Americas Best Value Inn & Suites...you won't be disappointed. ... more less
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