I made reservations for 5 rooms through American Express for business travel - like I have literally done hundreds of times. After driving 8 hours, the desk person (Sherry) at the Comfort Suites refused to let my technicians check in unless they had my credit card. All credit card information & authorizations had already been sent to them, and by the time they tried to check in, it was late & nobody was available to talk to. The woman at the desk told me that it was football season & she could fill those rooms for more money, that unless I wanted to drive down there with my credit card she wasn't going to let my technicians check in. I asked to speak to a manager & was advised that Erica would not be there until the next day -- and Sherry was perfectly content to leave my techs in the parking lot. After begging and pleading (& getting nowhere), I moved them to the Holiday Inn -- with no trouble at all. BE WARNED!!!
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- Also Known As:
- Comfort Suites Lubbock
- Lubbock Comfort Suites