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“Very nice stay”

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Staybridge Suites Lubbock
Ranked #35 of 66 Hotels in Lubbock
Level Contributor
420 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Very nice stay”
5 of 5 bubbles Reviewed 22 November 2013 via mobile

Stayed 2 nights and enjoyed the stay. The room was large and well kept. The studio suite had a full frig and was well equipped. The staff were friendly and helpful. The breakfast was good and the evening meal om Tues. was very good, pizza and salad with wine and beer. Nice view of Tec as Tech.

Stayed November 2013, travelled on business
Helpful?
Thank roxiekay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review, 28 January 2014
Dear roxiekay,

Thank you for taking the time to share your great experience with us. We are glad that you enjoyed our evening Social, and our spacious rooms. We look forward to seeing you on your next trip to Lubbock.
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113 reviews from our community

Traveller rating
    38
    38
    19
    10
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Lubbock, Texas
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 November 2013 via mobile

My husband and I have been staying at this hotel for the past couple of years. We stay here the night before he leaves for his deployment and the night he gets back. They always have water, cookies, and water upon your arrival in the lobby. The woman at the front desk was very helpful and friendly. They now have a board near the front desk that includes: weather forecast for the day, local eateries that deliver, and events happening around town. Very well priced for how much you get. Their complimentary hot breakfast is exceptional.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank christypayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this review, 28 January 2014
Dear christypayne,

First of all, we would like to Thank you and your husband for your selfless acts to serve and protect our country. Second, we are very humbled to be part of your ritual, when you send him off. We strive to treat everyone like family, and love it when family returns home. We look forward to seeing you on your next visit.
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Peachtree City, Georgia
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed 3 October 2013

Right across the street from the University. A buzzing area of town. We selected this hotel because it takes dogs. Traveling with dogs always takes us down a couple of notches. The room was a small two room suite with kitchenette. Tight with two large dogs, but doable. The room's ac was a low wall unit blowing out right on the side of the bed to where the person who slept on that side got frozen. Non adjustable. The mattress was quality and everything seemed pretty clean. The bathroom was adequate, but nothing to give complements over. We ate next door at the Cafe J. The breakfast bar was crapola. No imagination. Cheap stuff. We paid a hefty price for the 'suite' too- approx. $165. after taxes, etc. All and all, traveling with dogs, we'd stay here again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Augustspy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Lubbock, responded to this review, 22 October 2013
Dear Augustspy,

Thank you for taking the time to express your thoughts and concerns. We would like to apologize for the shortfalls you have experienced during your stay. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare
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Cozumel, Mexico
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 September 2013

The Staybridge was much like many mid-level range hotels. There was one glaring exception and that was the top drawer customer service my family and I received. Each and every staff member we encountered went above and beyond to make our stay hassle free. But the most noticeable quality was how very friendly and willing each person was to go the extra mile.
I highly recommend this place if you are going to be in Lubbock, Texas.
Linda Choate

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa E, Director of Sales at Staybridge Suites Lubbock, responded to this review, 4 September 2013
Thank You, Linda, for the great review! We strive for excellence, when it comes to Customer Service, because, let's face it, if you are not happy when you check in, then the rest of your stay in our city is going to be miserable, too. So, we make sure that we hire friendly, outgoing staff, that will make your hotel stay a pleasant experience. And, it looks like that is exactly what happened. We certainly look forward to seeing you again. Have a Blessed Day!
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Arlington, Virginia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 25 August 2013

I was very pleased with this hotel. The rooms are generously sized and well laid out, and have a refrigerator, stove, microwave and dishwasher. The swimming pool is also a good size. The Wi-Fi is free and snappy. The staff was exceptionally friendly and helpful. The one suggestion I could make would be to improve the breakfast a bit -- the eggs taste terrible, and it would be nice to have a selection of muffins too. But that's in the context of a property that's exemplary in every other respect.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralphhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa E, Director of Sales at Staybridge Suites Lubbock, responded to this review, 27 August 2013
Hi, Ralphhh! Thank you for the great review! Our staff is always ready and eager to meet and greet guests that stay with us. We like to keep our property maintained, just at you would at home. We want guests to feel at home when they stay with us. I will pass on the information about the breakfast to our IHG connections. It is feedback like this that gets the changes that are needed. Again, Thank You, and we look forward to seeing you again! Have a Blessed Day!
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Fort Worth
Level Contributor
125 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 17 August 2013

I stayed for three nights. The rooms are spacious and comfortable, and I normally would have given this hotel a 4 rating if it hadn't been for the condition of the amenities. The Fitness room's equipment is mostly broken, the pool was out-of-order for repairs and the "business center" is made up of one computer--I finally had to ask a customer to share when his intent to monopolize it became apparent. On the plus side, this hotel could not have had more friendly staff; they were great. The breakfast included meat and eggs and there were two social evenings during my stay that involved hamburgers/links as well as meatballs and salad with wine/beer/soft drinks. The staff person assigned to the evening socials was very responsive and friendly. If you are traveling for pleasure with kids--make sure everything has been repaired before you make reservations.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa E, Director of Sales at Staybridge Suites Lubbock, responded to this review, 4 September 2013
Hi, Richard! Thank you so much for your review. We are always a work in progress, and I wanted to let you know that we have new equipment on order for the Fitness Center, and a new computer was ordered for a 2nd terminal for our Business Center. As far as the pool is concerned, we had to close it for a few days, because the pump was down. It has now been replaced, and our swimmers are back in business.

We love serving people, and our staff is impecable, when it comes to making sure our guests feel welcome and at home. We encourage everyone to "make themselves at home", since we are your home away from home, when you travel. We look forward to seeing you again, and please let us know if we can be of any further assistance! Have a Great Day!
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Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 28 June 2013

My room was clean, spacious, and comfortable. It was quiet, though with rare outside noise from very loud vehicles. My sleep was not disturbed. Good in room wi-fi.

Staff was pleasant and helpful, when needed.

Food offerings in the morning at breakfast and at the evening social reception were fine, though not exceptional. Strangely, the coffee carafes were all too often empty or near empty - even in the early AM - and the coffee often was not hot throughout the day.

Pretty nice exercise room, though 1 of 2 treadmills was not working during my stay.

Well located, across from Texas Tech University.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank growler4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisaAtStaybridge, Director of Sales at Staybridge Suites Lubbock, responded to this review, 1 July 2013
Hello, growler4! As we appreciate your review very much, we do aplogize that one of our treadmills was not in working order. We do have parts ordered for it, and are in the process of getting it back up and going for our guests. Thank you for bringing the coffee carafes to our attention. We will certainly make sure that we are checking and refilling our coffee carafes, because let's face it, when you are at home, coffee is never-ending, always hot, and just the way you like it. That is how we want our hotel to feel... Just the way you like it!

Thank you for submitting a review for our hotel, and we look forward to seeing you again.
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Additional Information about Staybridge Suites Lubbock

Property: Staybridge Suites Lubbock
Address: 2515 19th Street, Lubbock, TX 79410 (Formerly Hawthorn Suites)
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 66 Hotels in Lubbock
Price Range (Based on Average Rates): £
Hotel Class:3 star — Staybridge Suites Lubbock 3*
Number of rooms: 82
Official Description (provided by the hotel):
Welcome to Staybridge Suites in Lovely Downtown Lubbock, Texas Conveniently situated across from Texas Tech University, Staybridge Suites Lubbock is near the University Medical Center, Covenant Health Systems and the Lubbock International Airport. This upscale extended stay Lubbock hotel offers easy access to a number of exciting attractions and well-known businesses. Ideally located in downtown Lubbock, TX, our pet friendly lodgings are near the famous Buddy Holly Center and the thrilling Joyland Amusement Park. Live music performances in the Depot Entertainment District and Texas Tech sporting events can also be found less than two miles away. Business travelers appreciate our extended stay Lubbock accommodations near companies such as Wells Fargo, Bank of America and Merrill Lynch. In order to meet our guests' business needs, free high-speed Internet access and a 24-hour business center are conveniently available on-site. During your stay, we hope you will feel right at home in one of our spacious suites featuring full-service kitchens. Complimentary breakfast, guest laundry services and evening Sundowner Receptions are provided for your convenience, while an outdoor pool and whirlpool, a fitness center, a guest library and a barbecue grilling pavilion are available for recreation. As you plan your trip, we invite you to explore our exceptional Lubbock hotel rates and make your reservations today. ... more   less 
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Also Known As:
Staybridge Suites Lubbock Hotel Lubbock
Lubbock Staybridge Suites

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