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Hawthorn Suites by Wyndham Lubbock
Ranked #7 of 69 Hotels in Lubbock
Certificate of Excellence
Reviewed 26 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Caroline G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Michelle T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 29 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,145 - 1,151 of 1,636 reviews

Reviewed 21 July 2014

We cancelled last night at the holiday inn express to stay at the Hawthorne... My daughter loved it the first time we stayed here!
The shower had mold all around the bottom of it.
The shower curtain was to short so the whole bathroom floor was wet.
There was sparkle on the wall and looked like it was under construction.
And the air conditioner looked like it was fixing to fall out of the wall!
We were so disappointed! If we we wouldn't have been so tired we would have left!

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Deann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 31 July 2014

Deann D,

Thank you for the feedback regarding your visit at the hotel. As of August 1 the hotel will be under new management. This is not our typical high standard of operation and for that I apologize. We hope you will give us another try the next time you visit Lubbock.

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Reviewed 21 July 2014

Overall I thought this was a decent hotel for the price. I stayed this last Saturday evening and the young guy who checked me in was very pleasant. The hotel and room were decorated nicely. The pool was kind of a murky green color which seemed a bit abnormal (not that my kids cared, they swam for hours and they're still alive so...guess it's okay). The room was very nice and clean-ish (there were some small pieces of left over trash under the desk and under the bed, which I guess were overlooked by housekeeping). I agree with previous reviewers opinions that it could have been cleaner (the room could have used a good once over, instead of the minor day to day "straighten-ups"), it was not outright gross or disgusting or anything like that. The mechanism for the drapes in my room did not work and as a result I was not able to lift them to let in sunlight, but I did not report the issue to the staff. Also, there was some type of tournament going on so there were lots of kids who were up late into the night stomping and jumping around, but when I notified the front desk, things seemed to quite down fairly quickly. One bad thing was that the free wi-fi that we were supposed to have in our room did not work. For the price, I would stay again.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank ahleenahtah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 31 July 2014

Ahleenahtah,

Thanks for taking the time to communicate the shortfalls you experienced during your recent stay. As of August 1 the hotel will be under new management. I have shared your feedback with the staff so we can address the pool and housekeeping issues. We look forward to your next visit to Lubbock!

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Reviewed 18 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Ruby B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Michelle T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 31 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Edward C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Michelle T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 31 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 July 2014

Nice hotel. Stay often but the internet connect ability is a problem. The purpose of my visits to Lubbock requires me to have internet access to complete projects

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Stacey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 31 July 2014

Stacey A,

Thank you for the TripAdvisor review. We are sorry you found the internet connection not up to standard. As of August 1 the hotel will be under new management. Your comments will help us to improve our guest experience. We hope to see you again on your next trip to Lubbock.

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Reviewed 15 July 2014

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Ginger W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Michelle T, Manager at Hawthorn Suites by Wyndham Lubbock, responded to this reviewResponded 31 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hawthorn Suites by Wyndham Lubbock

Address: 4435 Marsha Sharp Fwy, Lubbock, TX 79407-2519
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Lubbock
Price Range: £55 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hawthorn Suites by Wyndham Lubbock 3*
Number of rooms: 132
Official Description (provided by the hotel):
Enjoy comfort and convenience at Hawthorn Suites by Wyndham Lubbock near Texas Tech University. Each spacious room comes with free high-speed Internet access, a pillow-top mattress, flat-screen TV, separate work area and a fully equipped kitchen or kitchenette with microwave, refrigerator and stove. Begin your day with our free hot breakfast buffet and a free USA Today. Work out in our fitness center overlooking our heated indoor pool and spa. We offer meeting space, a business center, guest laundry and valet service. Pick up a souvenir in our gift shop, and rest easy knowing there is a 24-hour convenient store for essentials. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Lubbock Hotel Lubbock
Lubbock Hawthorn Suites

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