Because of a knee injury, I needed a room on the first floor. I did not request this when I made my reservation three weeks before my arrival date. I called when I was about 45 minutes from the hotel to make the request. I spoke to Samantha at the front desk. The hotel was totally full and they had assigned me a room on the second floor and they did not have any available rooms left on the first floor. The hotel does not have an elevator. I hung up and began to try to figure out where to go to get a room. I did not know what to do! Unbeknownst to me Samantha and the manager, Steve, made the necessary changes to allow my staying in a room on the first floor, without my asking!!! They actually helped me avoid spending a lot of time that night driving around Lubbock at night looking for a hotel room with an elevator, or on the first floor. I cannot thank them enough!! I travel for a living and I have NEVER had a hotel go to such lengths to help me! They went beyond the "call of duty" as far as I am concerned. I highly recommend this hotel!! This is just ONE reason why I would recommend it! It is definitely a "5"!!!
- Official Description (provided by the hotel):
- Our hotel has two levels with a staircase only. Anyone with a physical handicap has priority for bottom level. We will take requests for either floor but we do not guarantee your location.Completed in July 1995, Renovated in 2008/2009. The Ashmore Inn offers rooms in the latest décor, superior soundproofing and a well-lit work area. The Ashmore Inn is adjacent to Applebee's, Outback Steakhouse, Jason's Deli, IHOP, Cheddars & Wal-Mart. We do not have a restaurant in the hotel. We are not a pet friendly hotel, we only allow service dogs. Try us once and you won't want to stay anywhere else! At the Ashmore, It's All About You.....Our Guest! You won't find another hotel to make you feel so "at home"! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hotels.com, Ebookers, getaroom.com and 5viajes2012 S.L. so you can book your Ashmore Inn and Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ashmore Hotel Lubbock