This hotel is not safe. Travelilng with a large group of students, we reserved six rooms for four nights; however, after two nights, we packed up and left for a safer, more comfortable location.
Upon returning to the hotel tonight, we discovered that one of the rooms had been burglarized. A camera, camera charge, several items of clothing, toiletries and other items were missing. It was easy to see someone had been there -- the drawers were still open, as if someone had been in a hurry. We called the police. When they arrived, we notified them of what had occurred; apparently this location experiences unsafe issues and incidents on a weekly basis. But, this burglary is just one of the many issues we experienced:
Upon check-in a few days ago, many of the rooms were not clean or ready for our group. There was evidence of sanitary napkins and perhaps blood in some rooms.
The same was true for the following day; after returning to the hotel, we realized there had been no housekeeping service whatsoever.
Additionally, the staff management had transferred contents from one room (clothing, contents, etc) in clear bags and moved everything into another room. We did not receive any prior notification about this.
Having worked in the hospitality industry, I am beyond disappointed with Red Roof Inn. This particular hotel is unsafe, unsanitary and uncomfortable. While the management / front desk were understanding and took our issue seriously, there is little they could offer us in terms of guaranteed safety. A security guard roaming the halls at night is not enough, given that this incident most likely occurred during the day. With a tired, scared group of young adults, we had no choice but to leave.
- Official Description (provided by the hotel):
- The Red Roof Inn & Conference Center offers over 6000 sq. ft. of flexible conference and exhibit space. Designed to accommodate everything from intimate board meetings to full-scale trade shows to gala receptions and family/military reunions.Hosting your company's upcoming convention, conference, meeting or banquet would be our pleasure! *On a Budget, not to worry, our professionally trained staff, will make it work for you. Features & Amenities: • (160) Spacious guestrooms and suites – one & two bedroom hospitality suites are available (usually complimentary with your room block) • Free hot breakfast bar • Large indoor heated pool, jacuzzi & sauna • Fitness center • Business center • Free local calls • Interior corridors (for your safety) • Refrigerators & microwaves in all rooms • Free WiFi internet • FEMA Approved (*government travelers) Nearby: Historic Depot District, Buddy Holly Museum, South Plains Mall, Texas Tech University (TTU), AT&T Jones Stadium, United Spirit Arena, Lubbock Citi Bank Coliseum/Auditorium, Lubbock Memorial Civic Center ... more less
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- Also Known As:
- Red Roof Hotel Lubbock