I recently stayed here after my wedding. They were nice but the level of service was just not as good as you would expect. They had my room type (2 double bed) was not correct when I got there. As I said before wedding night. Not only did the person at the front desk not confirm the room type (person well aware that it was my wedding night), they had the wrong information in the system. The process was very difficult in order to correct the room. I had to literally pull out my computer and pull up the email confirmation that had the room type on it inorder to get it corrected. They also wanted to charge me EXTRA for it. The other issue was I ordered a bottle of champagne for the room for when we got back. I told them when I was going to be back and they were supposed to put it on ICE. They put i on ice but by the time we got back the water was melted and luke warm. The facilities are rooms are very nice. Everything is new and up to date. The service is seriously lacking for a nice hotel.
- Official Description (provided by the hotel):
- As the first and only Four Diamond Lodging in West Texas, the Overton Hotel is Lubbock's premiere destination for leisure and business travel. With construction complete in July of 2009, the Overton is Lubbock's newest and most luxurious hotel and conference center. Conveniently located next to Texas Tech in the newly redeveloped Overton Park, the Overton Hotel is close to the Health Sciences Center, downtown Lubbock, the depot entertainment district, and 10 minutes from the Lubbock Preston Smith International Airport. ... more less
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- Also Known As:
- Overton Hotel Lubbock