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“Nothing more than an expensive holiday inn.” 2 of 5 bubbles
Review of Overton Hotel and Conference Center

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Overton Hotel and Conference Center
Ranked #7 of 64 Hotels in Lubbock
Certificate of Excellence
Lubbock, Texas
1 review
“Nothing more than an expensive holiday inn.”
2 of 5 bubbles Reviewed 23 March 2014

Booked a room on the preferred floor (15) and payed $200 for the night. The view was cool but the room is nothing more than a typical holiday inn. There is not a way to watch movies, either by dish or DVD. Save your money and stay somewhere cheaper!

  • Stayed March 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ryancade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OvertonGM, General Manager at Overton Hotel and Conference Center, responded to this review, 25 April 2014
Thank you for sharing your comments on your stay. I sincerely apologize for the issues that occurred during your stay. This not the level of service we strive for and you deserved better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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614 reviews from our community

Traveller rating
    296
    181
    81
    38
    18
See reviews for
202
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Taos NM
Level Contributor
88 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 22 March 2014

Spent two nights here. The room was spacious, the queen beds very comfortable and well-appointed, parking a breeze, lovely view of Texas Tech (12th floor), professional and courteous staff, timely housekeeping. Loved the coffee bar off the lobby. If I ever return to Lubbock, this is where I'll stay. It was a problem-free weekend.

Room Tip: High Floor, view of Texas Tech
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NMTaosena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OvertonGM, General Manager at Overton Hotel and Conference Center, responded to this review, 22 April 2014
Thank you for your review. We appreciate the kind comments of your overall stay and the staff appreciates the recognition. Thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 March 2014

I have a daughter that goes to Texas Tech so I chose this hotel for the close proximity to the school. Our room was not ready at check-in time, so I had to wait approx. 45 mins to check in. I am very particular about cleanliness, and in my opinion this room was not cleaned as well as it should have been. The bathtub and shower curtain were a little dingy, and there was a blob of something on the ceiling. This was my second time to stay here and I have not been impressed either time. The Overton is a little more expensive than most hotels in this area and other than the location, I don't think its worth the additional cost.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Twinmom6795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OvertonGM, General Manager at Overton Hotel and Conference Center, responded to this review, 25 April 2014
Thank you for your review. We truly strive to provide excellent accommodations to each of our guest and I apologize that we did not meet your expectations and hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, TX
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

Our family stayed in Lubbock to/from Colorado from Austin. On the drive to CO, we stayed in a typical chain hotel that was highly rated by Trip Advisor. It was not comfortable, the room was loud and it was difficult to sleep in and I dreaded having that same experience on our return trip home..

Desperate to find a better hotel for the ride home, I looked up the Overton and was very excited to see that the price was not that much more (granted, it was a weekend at the end of spring break). We enjoyed everything about this hotel:
* the ease of parking
* nice lobby
* great 2-Queen bed modern room
* Texas-feel to the bar & great menu in the restaurant

The next time we pass through Lubbock, this is the only hotel I would stay in.

Room Tip: We stayed on the 10th floor and had great views - very clean, modern room.
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MD_Girl_in_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OvertonGM, General Manager at Overton Hotel and Conference Center, responded to this review, 21 April 2014
We are happy you were not disappointed with your stay. We look forward to having you and your family stay with us the next time you are passing through Lubbock!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Artesia, New Mexico
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

Our family was in Lubbock for the weekend and chose the Overton Hotel as it was close to Texas Tech (which we were there for a music recital). The rooms are very nice with a good view toward the stadium in our case. Beds (queens) were firm and comfortable. Not luxury but nicely decorated...about right for this price point. Only downside was the slowness of room service (almost an hour for breakfast...somewhat mediocre food). The common areas downstairs are very nice and the conference rooms/ballrooms were very large and well done. Parking is free. Swimming pool looked a bit small but didn't get a chance to use it. Very nice facility overall close to the TTU campus. Recommended.

  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JohnandJean681985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OvertonGM, General Manager at Overton Hotel and Conference Center, responded to this review, 21 April 2014
We appreciate you sharing your experience with us. I do apologize that it took an hour for room service to deliver your food. This issue has been dealt with. We hope that you choose the Overton Hotel when your travels bring you back to Lubbock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
texas
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

Stayed at the Overton for the weekend, top floor, great views of Texas Tech. The staff was professional and helpful. Room wasn't ready when I first arrived, only had to wait about 30 minutes and it was worth the wait. The bed was so comfortable and much needed after long drive from Houston. Had breakfast at Pecan Grill---excellent, waitress Lauren very attentive to our group of 9.

Room Tip: get room 1502
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  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WandaFullyMade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OvertonGM, General Manager at Overton Hotel and Conference Center, responded to this review, 21 April 2014
Thank you so much for your kind comments. So glad that you enjoyed your stay and we appreciate you recognizing Lauren in the Pecan Grill.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobbs, New Mexico
1 review
5 of 5 bubbles Reviewed 28 January 2014

Employees were courteous and eager to help, rooms were very neat and clean, bed was amazingly comfortable. We had a family member in the hospital and was nice to go to your room and just about feel like you were home.

Room Tip: The higher the room the better the view.....
See more room tips
  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LEONARD F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OvertonGM, General Manager at Overton Hotel and Conference Center, responded to this review, 21 April 2014
We are happy you were not disappointed with your stay. We look forward to having you stay with us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Overton Hotel and Conference Center

Property: Overton Hotel and Conference Center
Address: 2322 Mac Davis Lane, Lubbock, TX 79401
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Lubbock
#9 Family Hotel in Lubbock
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Overton Hotel and Conference Center 4*
Number of rooms: 303
Official Description (provided by the hotel):
As the first and only Four Diamond Lodging in West Texas, the Overton Hotel is Lubbock's premiere destination for leisure and business travel. With construction complete in July of 2009, the Overton is Lubbock's newest and most luxurious hotel and conference center. Conveniently located next to Texas Tech in the newly redeveloped Overton Park, the Overton Hotel is close to the Health Sciences Center, downtown Lubbock, the depot entertainment district, and 10 minutes from the Lubbock Preston Smith International Airport. ... more   less 
Reservation Options:
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Also Known As:
Overton Hotel Lubbock

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