The Overton is a beautiful hotel in a great location. They obviously spent a great deal on the property but somehow seem to have forgotten employee training and customer service. The room was beautiful although the bed wasn't terribly comfortable. The hotel was very clean. The concierge lounge was a disappointment however. Offering full cash bar service during the manager's reception would have been greatly appreciated and could probably generate revenue. Each morning the restaurant was grossly understaffed and the servers not friendly. Perhaps it was from being understaffed. I would like to assume this is why they were inattentive and curt. The front desk was more polite this trip versus my last visit, a definite improvement. I am glad Lubbock has a nice property and hope they can work on the service standards to offer a complete package.
- Official Description (provided by the hotel):
- As the first and only Four Diamond Lodging in West Texas, the Overton Hotel is Lubbock's premiere destination for leisure and business travel. With construction complete in July of 2009, the Overton is Lubbock's newest and most luxurious hotel and conference center. Conveniently located next to Texas Tech in the newly redeveloped Overton Park, the Overton Hotel is close to the Health Sciences Center, downtown Lubbock, the depot entertainment district, and 10 minutes from the Lubbock Preston Smith International Airport. ... more less
- Reservation Options:
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- Also Known As:
- Overton Hotel Lubbock