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“We heard all the Hype about Lubbock's new "upscale" hotel...”

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Overton Hotel and Conference Center
Ranked #8 of 69 Hotels in Lubbock
Certificate of Excellence
Reviewed 5 August 2009

and we couldn't resist trying it out. We enjoy weekend getaways, but driving 300 miles to Dallas isn't possible most weekends. With Lubbock only a fraction of the distance away, we had anxiously awaited the new hotel's opening. I new there might be some "snaffu's" in the service since we were staying during their "soft" opening. I believe their scheduled "Grand Opening" is going to be in the very near future.

Here's a short summary of the hotel, a longer more detailed story of our stay is included below:

Lobby: Large
Front Desk Staff: Friendly, but failed to give us our free cocktail coupons until the morning we checked out. No management visible to us.
Room: Adequate. I'd put it on scale with most Sheraton or 3 star level rooms.
Bathroom: Small, plain, no tub, inexpensive shower curtain (from discount store?) Our 3 towels were large and fluffy and the shampoo and soap were nice, but this was obviously where the builder cut corners with cost.
Bed: Adequate. Before going to bed you need to make sure the A/C isn't blowing on your face.
Room Service: Not working yet
Club Lounge: Not in service yet
Restaurant: Tried to have breakfast, found it to be below average
Will we return?: NO


It was our anniversary weekend so I booked a Preferred King Room on the Club level for our stay. Upon arrival the staff was friendly, they greeted me as I walked through the door. Although there were several people who appeared to be employees standing in the lobby area, I did not notice that any one of them was a manager. We had noticed a valet stand at the entrance so i asked if there was valet available. One of the young men at the door went outside to park our vehicle. Another young man asked if we needed help with our luggage, but we had packed lightly and carried our things up to our room ourselves. The hotel lobby was large and decorated in an upscale western texas theme.

We were given a room on the 13th floor. This is one of the few hotels I've ever stayed at that actually had a 13th floor. Upon exiting the elevator we commented to each other on the loudly colored carpet in the hallway, a bit unlike other "upscale" hotels we've stayed in. We found our room and upon entering we discovered different but equally loudly designed carpeting as well. The walls were painted in coordinating colors and the bed looked to be neatly made. The room was typical for hotels in a 3 star rating range; clean, but not lavish. I was satisfied with our room until I discovered the bathroom. Obviously the builder had cut corners there. The bathroom in our room was quite small and designed in what seems to me to be an older design than I've seen in new hotels recently. The commode was situated right next to the bathtub....or what I thought was a bathtub until I moved the lightweight shower curtain and discovered that instead of a tub we had been given a shower in the shape of a tub with a large handrail on the wall. I've stayed in rooms sans tub before, but they've always been tastefully decorated with marble and glass doors. I immediately assumed we had be given a handicap accessible room and I called the front desk to ask for a room with a bathtub where I was told none of the King rooms had bathtubs. I asked about moving to a suite as I'm wasn't apposed to paying a bit more for my evening bubble baths. The girl at the front desk said that the King suites didn't have bathtubs either and that the only difference between my room and a King Suite was that the suite had a couch that could be made into a bed. If I wanted to be moved to a double room, I would then have a bathtub. I declined.

We saw the pool as we were arriving at the hotel. It was very very small for a hotel of this size. We didn't bother trying it out.

That evening after dinner with friends, we retired to bed, where we found the sheets and blankets had been either short sheeted or tucked in too far. The bed was ok. Better than one would find in say a Comfort Inn. We had trouble sleeping though because the air conditioner vent was situated to blow right on our faces and there was no lever in which to reroute the air somewhere else. We also were unable to turn the thermostat so that the air would at least cycle on and off throughout the night.

The next morning we rose and made coffee in our in-room maker, but then we discovered we'd only been given 1 stir stick package and I prefer my cream and sugar with a bit of coffee. My husband dressed and went to check out the club lounge. He was informed it hadn't really been opened yet and room service hadn't been trained yet so he went to the restaurant. They were out of coffee and the girl working in there seemed quite put out to have to go to the kitchen to fill the caraffe. When he asked her for lids for the small styrofoam cups she asked him if he really needed them "right now?" She seemed to be quite busy doodling on a pad of paper.

This hotel did not offer what we were looking for for our anniversary weekend stay. I think it would be fine if a person were just looking for a clean bed if they were planning to attend a game at the nearby Texas Tech stadium, but we didn't experience the service or the amenities we are accustomed to when staying at an "upscale" establishment, and we don't plan to stay there again.

  • Stayed: July 2009, travelled as a couple
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Thank Bigmama2n1
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Reviewed yesterday
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  • Stayed: September 2017, travelled on business
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Thank MauricioLN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2016
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Room Tip: Me gusto quedarme en los pisos mas altos.
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  • Stayed: October 2016, travelled as a couple
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Thank Miguel M
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OvertonGM, General Manager at Overton Hotel and Conference Center, responded to this reviewResponded 7 December 2016

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Reviewed 30 July 2016
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  • Stayed: July 2016, travelled with family
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2  Thank Florent B
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Reviewed 22 September 2014
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  • Stayed: September 2014, travelled on business
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Thank Rauljacobsen
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OvertonGM, General Manager at Overton Hotel and Conference Center, responded to this reviewResponded 30 September 2014

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Reviewed 2 September 2014
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  • Stayed: August 2014, travelled on business
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1  Thank Conrad499
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OvertonGM, General Manager at Overton Hotel and Conference Center, responded to this reviewResponded 26 September 2014

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Additional Information about Overton Hotel and Conference Center

Address: 2322 Mac Davis Ln, Lubbock, TX 79401-2219
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Lubbock
#9 Family Hotel in Lubbock
Price Range: £106 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Overton Hotel and Conference Center 4*
Number of rooms: 303
Official Description (provided by the hotel):
As the first and only Four Diamond Lodging in West Texas, the Overton Hotel is Lubbock's premiere destination for leisure and business travel. With construction complete in July of 2009, the Overton is Lubbock's newest and most luxurious hotel and conference center. Conveniently located next to Texas Tech in the newly redeveloped Overton Park, the Overton Hotel is close to the Health Sciences Center, downtown Lubbock, the depot entertainment district, and 10 minutes from the Lubbock Preston Smith International Airport. ... more   less 
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Also Known As:
Overton Hotel Lubbock

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