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“Visit to Lubbock” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
Ranked #5 of 64 Hotels in Lubbock
Certificate of Excellence
San Antonio, Texas
1 review
“Visit to Lubbock”
5 of 5 bubbles Reviewed 2 October 2013

We had a very nice stay at the West location, our rooms were kept clean by Vanessa and Veronica was a pleasure to see in the morning. I would stay at the hotel again, and proably will since I will be visiting Lubbock often.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank richard v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, 4 October 2013
Richard,

Thanks for choosing our hotel for your recent stay! Vanessa and Veronica are two of our very best on a staff I consider to be tops in Lubbock. So I have no doubt that you were well taken care of during your stay! We look forward to seeing you here often as a frequent Lubbock visitor and more importantly friend of the Holiday Inn Express Lubbock West!

See you soon Richard,
Andre S.
General Manager
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516 reviews from our community

Traveller rating
    362
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    22
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    16
See reviews for
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174
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • Any
English first
Arlington, Texas
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 29 September 2013 via mobile

Very nice people at the front desk, nice big clean rooms, loved the comfy bed, clean smelling sheets & lots comfy pillows.yummy cookies, couldnt stop sampling. Would definitely stay here again, despite the hard to get at location, they are kinda hidden, without gps would have been hard to find.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank harleybrewski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, 29 September 2013
HarleyBrewski,

So that's where all the cookies went this weekend!!! HaHa, I am glad that you were able to have a fantastic stay with us! Our location is slightly difficult to get to as we are in a developing area of Lubbock and is the reason most GPS locators aren't much help to find us. Sounds like your GPS got you here without a problem. Please know that we will continue to give great service and clean rooms to all of our friends.. I mean guests. Hope to have you stay with us again soon!!

p.s.. I will let you know when we post the position for "Quality Control Agent" for our cookies!! Enjoy!!

Andre S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, North Carolina
Level Contributor
141 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 27 September 2013 via mobile

Another great stay. This time I had a room on the fourth floor and it felt like a larger room. Room cleaning staff look very happy and are friendly. Breakfast area neat an organized. Super speedy check in and out. Well lit. Safe area. Easy access to highway but I never hear highway noise. Nice quality towels and sheets. Plenty of outlets and the WiFi always works.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MulberryCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, 29 September 2013
MulberryCreek,

Thanks again for such a great review! Being that this was your most recent stay since May and both stays were great, I appreciate what that says about our consistency! An important part of getting great value is the level of consistency, and it sounds like were giving you exactly what you have come to expect time and time again!

I am glad that your check in/out was efficient and that you had time to enjoy our breakfast. We look forward to your next visit to our hotel, and if I am correct you have about ten more trips lined up already?!

See ya soon,
Andre S
General Manager
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La Grange, Texas, United States
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 20 September 2013 via mobile

This hotel earns high marks in all categories for me. I was surprised at how quiet it was. I needed a good night and had my best sleep in ages. It is surely the best place in this town in this price range. They even have nice touches such as bathroom light that automatically goes on when one walks in & they have the latest model of room locks --making entrance faster & easier. All staff friendly & helpful. I wish this was the hotel I could have at every stop!

Stayed September 2013, travelled solo
Helpful?
Thank Sharon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, 23 September 2013
Sharon T,

Thanks for your review, it is surely appreciated by the staff and I. Its great to hear that you had a great nights sleep here at our hotel, in fact the best sleep in ages.. thinking about putting that on a banner in the lobby.. haha I wish we could be your hotel at every stop but I'll make a deal with you.. how about we be your only stop when you come to Lubbock?! That sounds like a winner to me, See ya soon Sharon!

Andre S.
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Clovis, New Mexico
1 review
4 of 5 bubbles Reviewed 15 September 2013

Great location easy travel to shopping and food. Great service from staff, very friendly and helpful. Room was clean and comfortable but was missing a few of the normal amenities; i.e. conditioner missing and hand lotion was half full. Breakfast area seemed a little behind in getting things out but was corrected as soon as things were identified. Overall a very enjoyable stay.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, 23 September 2013
David G.

I am glad that you had a very enjoyable stay, though I must admit I am saddened to hear that the room amenities and breakfast were not up to par during your visit. Please know that we have made adjustments to prevent this from happening and I appreciate your honesty and review. Hopefully you do a lot of shopping and will be staying with us again! In the event you are able to make it back to Lubbock for shopping or any other reason, I would insist that you stay with us again to be reassured of the great quality and guest experience we provide here at Holiday Inn Express Lubbock West!
Andre S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hutto, Texas
1 review
4 of 5 bubbles Reviewed 10 September 2013

I was visiting Lubbock to take my clinicals for my nursing program. Its a 3 day weekend full of stress so I definitely needed somewhere calming to stay. When I checked in, Erica was able to arrange it so that my room was at the end of a hallway so I wouldn't be disturbed by guests in for the football game. The room was excellent. The bed was comfortable and there were ample towels and toiletries for me to use. Friday morning at breakfast, Veronica greeted me and made sure that my stay was going well and that the food was to my liking. I was really impressed with how helpful all the staff was. The exercise equipment and the pool were a great stress reliever as well. I would definitely recommend staying here.

  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hilary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, 23 September 2013
Hilary B,

Let me start off by saying that I don't envy you on such a stressful weekend! That being said I am elated to know that you had a great stay and we were able to eliminate some of that stress for you with the location of your room and pool/exercise area and more importantly the great service from Erika and Veronica! They are two of my best for sure and I am glad that you were able to see them at their best. I hope everything went well for your clinicals and wish you all the best in your nursing program.. hope to see you again soon!
Thanks,
Andre S.
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Walldorf, Germany
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 September 2013

We stayed here for five days. The only negative experience during those five days was the struggle to find it at first. You should definitely use a GPS unless you are very familiar with the area. Otherwise, we enjoyed our stay very much and will not hesitate to return in the future.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tobiasfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review, 23 September 2013
Thanks Tobias! I'm always happy to hear that guests receive good quality experiences and will return without hesitation.

Andre S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Property: Holiday Inn Express Hotel & Suites Lubbock West
Address: 6023 45th St, Lubbock, TX 79407
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#4 Best Value Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West

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