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“Cleanest, most comfortable hotel in Lubbock!”

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Holiday Inn Express Hotel & Suites Lubbock West
Ranked #8 of 69 Hotels in Lubbock
Certificate of Excellence
Reviewed 28 October 2013

Great place to stay. Bathrooms are so clean.The shower curtain was pristine and white. No mold or scum. Perfect! Beds are extremely comfortable.The linens are fresh and clean. Mattresses are super comfortable. High end decor. Have stayed at other hotels in Lubbock, visiting my daughter. This is by far, the best hotel to stay. The staff was very professional. The first time we stayed, my daughter left a diamond necklace on the bathroom counter. By the time we realized it and called, the manager had it in an envelope with our name on it at the front desk. Highly recommend staying here. This is the only place we will stay when visiting Lubbock.

Room Tip: All but one room we have stayed in, have been quiet and comfortable. Just ask not to be next to the...
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  • Stayed: October 2013, travelled with family
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Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded 4 November 2013

Nancy B,

I am not sure I could have written a better review of my hotel than you, that was fantastic and very encouraging to know that we continue to deliver above our brand standards and more importantly above guest standards! There may be a few other hotels who would want to challenge you on your review.. but don't worry, we will back you up 100%! We look forward to having you at our hotel again and again Nancy, whether your daughter is a Red Raider or a Chap from LCU, you're always family when you come to Holiday Inn Express Lubbock West.
Thanks,
Andre S.
General Manager

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336 - 342 of 548 reviews

Reviewed 22 October 2013 via mobile

Business trip to Lubbock and decided to stay at Holiday Inn and Suites. Great choice! Hotel was very clean, comfortable and staff was very friendly and helpful. It was close to shopping and restaurants. Free breakfast everyday. Free Wi-Fi and was very easy to connect.

Stayed: October 2013, travelled on business
Thank Sylvia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded 4 November 2013

Sylvia C,

We like to reward our guests for choosing Holiday Inn Express, be it for business or pleasure we take pride in out guests feeling "smart" for choosing our hotel. In particular this hotel takes great pride in being a great value and allowing our guests to stay with ease and comfort. With a busy lifestyle and not enough time to go around were not only a good choice for you, you're a good choice for us! "Stay Smart"
Thanks,
Andre S.
General Manager

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Reviewed 21 October 2013

The rooms were very clean and spacious. The bed was very comfortable and the linens were fresh! The front desk staff was very attentive. They provided me with a lot of great food options and directions.

  • Stayed: September 2013, travelled on business
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Thank Salasgirls709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded 4 November 2013

Salasgirls709,

Thank you so much for writing a review and letting other travelers know where to go when arriving in Lubbock! I am also happy to hear that my staff was helpful to you and provided you with great options. As always, we would love for you to stay with us again and we look forward to that opportunity.
Thanks,
Andre S.
General Manager

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Reviewed 15 October 2013

I agree with the other reviewers in that this hotel is hard to get to but it is clean and the price is reasonable. The room was clean and smelled fresh. The express breakfast was decent and had a good selection. We would stay here again for sure!

Stayed: October 2013, travelled as a couple
Thank ellehcim472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded 21 October 2013

ElleHcim472,

I tend to think of our hotel like the surprise in a cracker jack box.. you've got to go through a lot of corn to get to it but its soooooo worth it!! That being said I am really glad.. more so proud that you had a great stay and felt that you received great value for your money. Being perceived a great value in the hotel world in an unsure economy is pretty good indication that your doing right by the guest! SO thank you very much and we look forward to your next visit.

Andre S.
General Manager

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Reviewed 11 October 2013

This was my first stay in Lubbock. Rooms were clean and spacious. Bed was comfortable. Linens were soft. Front desk personnel were very attentive. TVs were not working in exercise room. I let front desk know and a TV was installed the very next day. My only wish is that breakfast menu would offer healthier choices. Not a real problem because there is a Starbucks around the corner.

  • Stayed: October 2013
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Thank Cynthiahouses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded 21 October 2013

Cynthiahouses,

Thanks for your review! I appreciate you taking the time to do so. I also appreciate you bringing the problems with your stay to our attention so that we are able to correct them and create a great stay for you! Please know that I have heard your concerns for healthier options and will look for ways to implement healthier options as best I can, in addition to our yogurts, bananas, etc. The cinnamon rolls are healthy..... if youre operating on a 5,000 calorie diet! But man they are gooooooooood! See you soon Cynthia,

Andre S.
General Manager

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Reviewed 2 October 2013

We had a very nice stay at the West location, our rooms were kept clean by Vanessa and Veronica was a pleasure to see in the morning. I would stay at the hotel again, and proably will since I will be visiting Lubbock often.

  • Stayed: September 2013, travelled with family
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Thank richard v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded 4 October 2013

Richard,

Thanks for choosing our hotel for your recent stay! Vanessa and Veronica are two of our very best on a staff I consider to be tops in Lubbock. So I have no doubt that you were well taken care of during your stay! We look forward to seeing you here often as a frequent Lubbock visitor and more importantly friend of the Holiday Inn Express Lubbock West!

See you soon Richard,
Andre S.
General Manager

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Reviewed 29 September 2013 via mobile

Very nice people at the front desk, nice big clean rooms, loved the comfy bed, clean smelling sheets & lots comfy pillows.yummy cookies, couldnt stop sampling. Would definitely stay here again, despite the hard to get at location, they are kinda hidden, without gps would have been hard to find.

  • Stayed: August 2013
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Thank harleybrewski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre S, General Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this reviewResponded 29 September 2013

HarleyBrewski,

So that's where all the cookies went this weekend!!! HaHa, I am glad that you were able to have a fantastic stay with us! Our location is slightly difficult to get to as we are in a developing area of Lubbock and is the reason most GPS locators aren't much help to find us. Sounds like your GPS got you here without a problem. Please know that we will continue to give great service and clean rooms to all of our friends.. I mean guests. Hope to have you stay with us again soon!!

p.s.. I will let you know when we post the position for "Quality Control Agent" for our cookies!! Enjoy!!

Andre S.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407-3705
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Price Range: £64 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 
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Holiday Inn Express Hotel And Suites Lubbock West

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