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“Room was dirty, service is horrible”

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Homewood Suites by Hilton Lubbock
Ranked #12 of 66 Hotels in Lubbock
Certificate of Excellence
Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Room was dirty, service is horrible”
Reviewed 19 March 2006

The sizes of the rooms are very nice. Breakfast buffet is great...dinner buffet is not recommended, except for the drinks. The maid service was horrible and although we were there for a week, they never vacuumed the floor. It still was NOT vacuumed after I complained to shift manager. We used express check out, but I received a rude call from the front desk the morning of our departure at 10:00 to make sure we were going to be out by 11:00. There are much better hotels in the same area...they might be more money, but well worth it.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank xtremequad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
Midland, Texas
Level Contributor
130 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 380 helpful votes
Reviewed 16 November 2005

I'm a big fan of Homewood Suites. The separate bedroom, full kitchen and full breakfast make Homewood a great value. This property is no exception -- it is clean, quiet and comfortable. Unfortunately, my stay followed a night at Lubbock's Embassy Suites. The Embassy, very near to the Homewood, is only a few dollars more and blows away any Embassy I've ever stayed in. The rooms there are superb, and the service is in a whole other league. Stay there if possible, but the Homewood is a good second option.

  • Stayed November 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ingleberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 14 July 2005

3/22/05 Upon entering our room, suite 410, the A/C did not seem to be working. Front desk staff told us to turn off the A/C for 15 minutes and then back on. That seemed to help some. It happened the following day as well. In speaking with other guests they did not have any problems with their room A/C so it might have just been limited to that one room. The continental breakfast is fabulous with 2 kinds of cooked eggs, sausage, waffles, breads. cereals. juice, fruit, and coffee. The bedroom was separate from the living area with a pullout sofa bed and the bedroom had a ceiling fan. Full size frig and kitchen with all sorts of dishes, pots and pans. Rate was good for a group rate (3/22) but we were unable to get the same rate at a later date (5/27). But for all you get it was worth the higher rate. The second time we stayed we were at a soccer tournament and it had rained and the boys' clothes were muddy so the laundry facilities were great to have. Pool not open either time.

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midland, TX
1 review
Reviewed 28 January 2005

Stayed here on business and was great. Staff friendly and helpful, great breakfast, clean large rooms. Next time I go to Lubbock I will take my family there. I stay at tons of hotels and this one is at the top.

Helpful?
Thank lwood1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Lubbock

Property: Homewood Suites by Hilton Lubbock
Address: 5320 W Loop 289, Lubbock, TX 79424-1142
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Lubbock
#6 Business Hotel in Lubbock
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Lubbock 3*
Number of rooms: 74
Official Description (provided by the hotel):
Make yourself at home at Homewood Suites by Hilton Lubbock, our all-suite hotel in Lubbock, TX. Our 74 suite, extended stay Lubbock hotel is located near Texas Tech University, South Plains Mall, the Joyland Amusement Park and National Ranching Heritage Center, as well as many other great things to do. We provide the ideal mix of home comfort and hotel style, within a vibrant region of local restaurants and entertainment areas. Enjoy a hot full breakfast each morning, attend the evening social available Monday through Thursday for a light fare, or prepare your own meals in the fully equipped kitchen with granite countertops, a stovetop and microwave. Relax in front of the premium cable television or catch up with work at the full-sized desk with high-speed internet access. ... more   less 
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Also Known As:
Homewood Suites By Hilton Lubbock Hotel Lubbock
Hilton Lubbock
Homewood Suites Lubbock
Homewood Lubbock
Lubbock Homewood Suites
Lubbock Hilton

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