We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place to stay!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Embassy Suites by Hilton Lubbock
Ranked #5 of 66 Hotels in Lubbock
Certificate of Excellence
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great place to stay!”
Reviewed 14 March 2014 via mobile

We stayed here as a stop over on a long trip for spring break. The staff members were very friendly and helpful and our room was great! We had a two bed suite with a pullout in the living room. Slept five of us just fine!
If we are ever in Lubbock again, this will definitely be where we stay!

Stayed March 2014, travelled with friends
Helpful?
Thank Bonny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, 15 March 2014
Thank you for taking the time to give us feedback on your stay with us! We're so glad to hear that you were pleased with the service and the accomodations at our property during your stop over on spring break. We hope we get another opportunity to take care of you in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

978 reviews from our community

Traveller rating
    644
    192
    65
    50
    27
See reviews for
397
138
26
329
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Hobbs, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2014

We had a lot of fun. The staff was very helpful. The room was great. The only problems was the kids playing in the hall way in the morning when you are trying to sleep a little longer. The free happy hour was nice. We made new friends from a different town.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ruel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, 15 March 2014
Thank you so much for such a nice review ! It is great to hear that your recent stay was a great one. Your satisfaction and feedback are very important to us.We are glad to hear you made new friends.On behalf of the entire team, we look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 March 2014

Had multiple youth sports teams in and what a great relaxing weekend. No issues with noise, kids running around nor adults getting too loud. Breakfast is always outstanding and the evening drinks were great. Rooms very clean and well maintained. Pool area was great for the kids.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bullhide94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, 13 March 2014
Thank You for that Great review! We are so glad you enjoyed the pool and breakfast even on a busy night with all the sports team staying. We look forward to seeing you again real soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 6 March 2014

This hotel is delightful. The rooms are beautiful and clean. The atmosphere is an oasis with beautiful foliage and coy ponds throughout! The pool and hot tub wonderful as well. The complimentary breakfast has a full buffet and a made to order omelette station! Great staff friendly and courteous! You will love it here!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jesskate20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, 9 March 2014
Thank you for all of your kind words! We are delighted to know you enjoyed our coy pond and called our hotel an oasis.We have shared your review with our team and they were excited to hear you had such a great stay with us. We look forward to having you back the next time you are in town!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 6 March 2014

Temp Day of Check In 85, at check out 31, in spite of changing weather conditions, staff was able to take care of packed house. Excellent Customer Service, Managers Special had good atmospher, music was good, food, was good also. Next morning Breakfast to order was excellent, Recomend the Omlet you decide how you like it, I had everything but onions, wife had meat, cheese, mushrooms, black olive, Son and friends, had scrambled, over easy, Fruit choices were good as well. Pool, not too crowded, considering their was a group from a baseball tournament that had the place booked up. Nice relaxing experience.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank kennethr962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, 9 March 2014
Thank You for that Wonderful review, It was great to know your son and friends had serviced that went above and beyond even with the weather not cooperating. We will definitely see you on your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Topeka, United States
1 review
Reviewed 5 March 2014

The heating/cooling system was not working properly. Our room was warm all night and I could not seem to be able to get it to cool off. Also, our TV didn't work properly although the front desk sent someone quickly up to our room to fix it and it worked fine beyond that. No expanded sports package on cable.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, 9 March 2014
I am very sorry we were not able to provide you with the quality of service you deserve. We are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, United States
1 review
Reviewed 26 February 2014

Facility is good but ordering food during the happy hour is not a good idea. All wait staff is having too much fun with the happy hour residents (happy hour and restaurant meals served in main courtyard area at same time.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael A, Guest Relations Manager at Embassy Suites by Hilton Lubbock, responded to this review, 27 February 2014
Thank you for taking the time to provide us with feedback from your recent experience with us. We sincerely apologies for the inconvenience during Managers Reception.. I hope that we get another opportunity to better serve you. All this issues will be address and Thank you again for bringing this to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lubbock hotels
1.0 mi away
Hampton Inn & Suites Lubbock Southwest
5.1 mi away
Overton Hotel and Conference Center
1.8 mi away
Hilton Garden Inn Lubbock
Show Prices
Show Prices
Show Prices
1.7 mi away
Holiday Inn Express Hotel & Suites Lubbock West
2.1 mi away
Quality Inn & Suites
Quality Inn & Suites
#2 of 66 in Lubbock
4.5 of 5 bubbles 669 reviews
2.8 mi away
Hawthorn Suites by Wyndham Lubbock
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Lubbock? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Lubbock

Property: Embassy Suites by Hilton Lubbock
Address: 5215 S Loop 289, Lubbock, TX 79424-1393
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hilton Hotels Direct, Priceline, Ebookers, Hotels.com, Odigeo, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, getaroom.com, HRS and HotelQuickly so you can book your Embassy Suites by Hilton Lubbock reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing