My family and I went to Lubbock for a funeral. The day of the funeral I asked for a 3pm checkout since the funeral wasn't until 4pm. With an empty hotel I figured this would not be a problem. The lady at the desk told me they would have to charge me another full days rate. I asked for the manager to review the request. I went down stairs and spoke to the manager who told me that he would have to charge me half a days rate. This shows me it was all about the amount they could get out of me. I asked if his hotel was full that night (I knew it wasn't because there were only 4 cars in the parking lot) and he told me that it didn't matter. I've worked in the hotel industry for 5 years and I am aware this is not how you handle late checkouts. When I called to complain I was told Choice Hotels stands behind their manager even if he was rude to me. I will never stay here again.
- Official Description (provided by the hotel):
- The Sleep Inn & Suites in Lubbock is the perfect hotel to dream better every time. You'll love our cozy, modern rooms and the great value we offer. ... more less
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