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“Penny pincher says AWESOME! AWESOME!”

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BEST WESTERN PLUS Lubbock Windsor Inn & Suites
Ranked #22 of 66 Hotels in Lubbock
GreenLeadersSilver level
Ruidoso, New Mexico
1 review
“Penny pincher says AWESOME! AWESOME!”
Reviewed 26 August 2013

It was finally great to stay at the real clean and full of energy motel. We stayed at several other chain hotels during this summer, none was as good as this one. Staff was very polite and swimming pool was a bonus for our kids. I would recommend it to everyone.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank j s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon B, Director of Guest Experience at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this review, 4 weeks ago
Dear Guest,

Thank you for taking time to write a review about your experience.

For over 70 years, the Best Western brand has provided incredible customer care to millions of guests who are treated like family.

It is my pleasure to inform you we have made great changes since your stay here at the Best Western PLUS Lubbock Windsor Inn. Notable changes to mention is all rooms have been updated including; replacing every refrigerator, microwave and updating beds to provide the best sleep experience. Pet friendly rooms have been updated from carpet to wood flooring to provide a more allergy-free and cleaner experience. Our property owners are making greater investments more than ever into our location. We also have purchased new Best Western approved air conditioning units for guest rooms.

Please allow our property again to meet and exceed your desires on your next visit to Lubbock, TX! You're welcome to contact me directly for your reservation needs. I will be more than happy to assist individually with a returning guest rate. I can be reached at 806.762.8400 or via email at `emailbestwestern@gmail.com’.
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747 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
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English first
Edmond, Oklahoma
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2013

Top floor has dozen rooms that allow smoking on the top that has divider door so other rooms are not disturbed. We appreciate that so we can stay here each trip to Tech!. There's not enough parking if there are big trucks/trailers from working guys since its right off the highway. Been there 3 times this year and the pool is always very COLD!! Note: Parents Weekend is in Sept and should have full house. After football would love take a dip so warm that pool up!

  • Stayed August 2013, travelled as a couple
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Okiestraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this review, 30 September 2013
Very sharp observation about divider door between smoking and and non smoking areas of hotel. Yes, we do take each and every comments made by our guests very seriously and always put our best efforts to make all our guets' stay very comfortable. Thank you so much for sharing.
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BOERNE
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 August 2013

We read reviews on this hotel that went from great to really bad. I would call it very good. The breakfast was great. The staff were friendly. The place was clean and the price was good. What else do you need. You can certainly get fancier, but you will pay a lot more. We were happy!

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank sqpeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this review, 30 September 2013
Thank You very much.
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texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2013

This hotel was just average. Front Desk girl was rude on the phone when I called to ask what exit to take? So right off had a bad first impression. Get up to the room and it reeked of musty smoke or mildew, this was supposed to be a non smoking property and maybe it is and at one time it was a smoking property and the smell just lingered. I have really bad asthma and they were booked solid so I could not get another room. The beds were also very noisy, not sure if the frame was broken or what but every time we moved it squeaked. Nasty washcloth from previous guests was left up on the top ledge of shower (this would of been housekeepings fault) I was totally unimpressed. Will stay some place else on my next trip to Lubbock.

  • Stayed August 2013, travelled with family
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Helpful?
2 Thank christy7977777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this review, 23 August 2013
We strive to ensure that each and every guest leave happy from our hotel, unfortunately we failed in your case. Please accept our apology and give us another chance in future and let us prove our huge Texan style hospitality.
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COLORADO SPRINGS
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 August 2013

Stayed here on a previous trip. Staff was very pleasant and no hassle with my mini-schnauzer. I thought I'd found a keeper so booked a room again. This time, kind of a grumpy reception (bordering on rude), and added an extra $10 for my dog. If it was a friendly place I'd pay the higher price for an obviously old hotel. So I'll keep looking for a friendlier place in town.

  • Stayed August 2013, travelled with family
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Helpful?
1 Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this review, 23 August 2013
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Hope you will give us another chance to provide you better experience next time.
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Dallas, Texas
1 review
Reviewed 11 August 2013

My kids loved the swimming pool so much I have to extend stay for two more days, we were on vacation anyways, hotel was nice overall with easy access to everywhere in Lubbock. I was surprised reading others' review, we had n excellent stay, we never ran into any issues. sorry to say, I am not cheap to blackmail retailers to get few bucks' discount or something free. I will recommend this hotel to families travelling with kids without any hesitation. Hot breakfast every morning was a deal and I saw staff working as a family members.

  • Stayed August 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank t_a452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this review, 23 August 2013
Thank You very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lubbock, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2013

Stayed here on a Sunday night, was able to get a room no problem and the price was great (even with their pet fee ($10)). I was a little nervous because some reviews had said their rooms smelled like smoke but my room smelled just fine, was very clean, and I slept great! I was able to hop about 1/2 mile down the road for some burgers and a few drinks, and able to walk back just as easily. Very nice hotel, easily accessible, and I would definitely stay here again!

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this review, 7 August 2013
Thank You so much.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Lubbock Windsor Inn & Suites

Property: BEST WESTERN PLUS Lubbock Windsor Inn & Suites
Address: 5410 Interstate 27, Lubbock, TX 79404-4500
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lubbock
#5 Best Value Hotel in Lubbock
#7 Romantic Hotel in Lubbock
#11 Business Hotel in Lubbock
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Lubbock Windsor Inn & Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
NEWLY RENOVATED BEST WESTERN PLUS & UNDER NEW MANAGEMENT IN 2017 At the Best Western Plus Lubbock Windsor Inn, we're proud to be the finest property off Interstate 27 in Lubbock, Texas. Our hotel premises are 100% NON SMOKING. We're moments away from the Lubbock Preston Smith International Airport arrivals terminal and 10 minutes from Texas Tech University, our property offers all the amenities you expect and deserve from a fine upper midscale hotel. We are pleased to provide you with a superior Lubbock hotel experience. Allow us to anticipate your every need here. By day, let your senses come alive and experience our stunning West Texas sunrise. By night, come home to experience the beautiful West Texas sunset. Whether your trip to Lubbock is a once-in-a-lifetime adventure, business trip, or a much needed escape from home, make us your first and only choice for lodging. Our warm, relaxed ambiance is the perfect end to a West Texas day. With a variety of dining and entertainment choices close-by the area, we 're sure to please leisure guests of all ages and our extended stay business guests. Our scent air system keeping our lobby smelling great, our 24 hour guest fitness center, 24 hour available guest laundry facility and 24 hour business center with free printing access for our guests will make us your favorite place to unwind. Our guests love our fresh complimentary oven baked cookies in the evening. Our beautifully suite rooms were designed with your complete comfort in mind. All guest rooms have interior corridor room entrances and include a full complimentary hot breakfast every morning and free wireless internet access. Rooms are equipped with new air conditioner units, hair dryer, iron/ironing board, newly purchased fridge & microwaves, alarm clocks, phones. We offer FREE limited truck parking in addition to our free guest parking monitored at all hours of the day via cctv. At our Lubbock hotel, you can experience a clean, safe, comfortable room. We are the only Best Western Plus hotel in Lubbock featuring a Hot Tub inside our delightful heated pool area open all months of the year. Come try us out and take a dip in our pool. We promise our guests a remarkable, memorable experience and the Best Western promise, which is to treat you and every guest like family. We have a limited number of rollaway beds and pet-friendly rooms available. A pet-friendly room reservation is required. The non-refundable pet friendly rate is $25.00 per pet, per day. A refundable pet cleaning and damage deposit of $50.00 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning. We are located immediately to your right as you exit Interstate 27 South Exit 1B or take the 50th street exit and turn around on Interstate 27 Northbound. We are at the junction of Loop 289, hwy 84 & hwy 87. Very easy entry/exit. Close to restaurants, United spirit arena, Medical district, several golf courses and downtown. ... more   less 
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Also Known As:
Best Western Lubbock Windsor Hotel Lubbock
Lubbock Best Western

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