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“Yeah, smoking rooms available”

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BEST WESTERN PLUS Lubbock Windsor Inn & Suites
Ranked #24 of 69 Hotels in Lubbock
GreenLeadersSilver level
Reviewed 2 March 2014

very clean, room did smell like stale smoke, I suggested some sort of incense to cover stale smoke...but hey....no other smoking hotels available at time of stay.a good free breakfast, very good location to restaurants and shopping. we had a king size bed, very comfortable.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Jamie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded 7 March 2014

Smoking area is secluded on 2nd floor at far south corner. Due to the aggressive wintery weather, it became impossible to air out our smoking area, but rest of the hotel is non smoking. Please accept our sincere apology.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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518 - 524 of 822 reviews

Reviewed 26 February 2014

great friendly staff, always clean, great location off of the interstate and good value for my travel dollars I always stay here when I'm in Lubbock a little distance from quality eating establishments but this is a great hotel

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Best Western
Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded 7 March 2014

Thank You so much.

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Reviewed 24 February 2014

Rooms were clean - bed was comfy and we were quite pleased. Nice hot breakfast - friendly staff. Only complaint was cable kept cutting out but may have been cable company problem - internet was unsecured - we may have been doing something wrong - but other than that great place - would stay again.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Best Western
Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded 7 March 2014

After you brought cable problem to our attention, we called the cable company and it's all taken care of. Thank you so much for the review.

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Reviewed 13 February 2014

At first I thought it is just regular motel, by the time I checked out, my experience was much better, staff was very friendly and helpful, breakfast was restaurant style, comfortable bed, nice room, renovation of lobby was seems like about to be done. It was a good value per my opinion and I will stay there again.

  • Stayed: February 2014
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Thank Js3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded 16 February 2014

Thank You so much.

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Reviewed 11 February 2014

My stay was fair. The Hotel was being remodeled and I was not told in advance of my stay of this issue. Overall the Hotel was clean and the staff was very helpful. The room was nice but the bathroom is small and the closet door when opened prevented the bathroom door from being opened it trapped my wife inside until it came off the slide from her attempts to get out of the bathroom.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Best Western
Thank Kelley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded 16 February 2014

Thank you so much for sharing your experience with others. Yes, we do have to squeeze in all modern amenities and luxuries in one room and sometime due to the structural limitations, the things happen like you describe but I would like to assure you that we do take note of all our guests' concerns to consideration and continue to improve as a result of which you witnessed the public area renovation. Public area renovation is 100% complete now, so now I can count on you that you will give us another opportunity to greet you in newly renovated lobby and serve hot breakfast in expanded breakfast area.

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Reviewed 8 February 2014

I would recommend this hotel to anyone. I stay at this hotel very often and I always watched them running almost full and it was about time to expand lobby & specially the breakfast area which always seems to be crowded. I was there last week and I see they almost finished the expansion of breakfast area, additional seating and huge lobby. I think management was thinking the same way I was.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Best Western
Thank ll d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded 16 February 2014

Thank You so much.

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Reviewed 8 February 2014 via mobile

I usually stay there real clean and never any surprises until now . I looked at my balance on my card and their was a charge for 90.00 when I paid in cash . I called spoke to the manager they said because I didn't show up the day I said. It's not like they're overbooked but whatever. Not happy at all with the owner I spoke to her too you just lost a customer

Stayed: February 2014
1  Thank Elias607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn & Suites, responded to this reviewResponded 16 February 2014

Please accept my apology for misunderstanding. You might have been charged 'NO SHOW' fees for failure to appear on confirm reservation. Please consider it this way, how do you feel if you have a confirm reservation and when you arrive, hotel says that we don't have a room? Hotel have to keep your room vacant untill checkout time of next day,hotel CAN NOT sell that room to anyone. This practice is legal and very common in hospitality industry regardless of brand, quality or location, even international. Again I apologize for any inconvenience and I hope you will consider giving us another opportunity to provide you with better experience next time.

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Additional Information about BEST WESTERN PLUS Lubbock Windsor Inn & Suites

Address: 5410 Interstate 27, Lubbock, TX 79404-4500
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lubbock
#7 Romantic Hotel in Lubbock
#11 Business Hotel in Lubbock
Price Range: £48 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Lubbock Windsor Inn & Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
NEWLY RENOVATED BEST WESTERN PLUS & UNDER NEW MANAGEMENT IN 2017 At the Best Western Plus Lubbock Windsor Inn, we're proud to be the finest property off Interstate 27 in Lubbock, Texas. Our hotel premises are 100% NON SMOKING. We're moments away from the Lubbock Preston Smith International Airport arrivals terminal and 10 minutes from Texas Tech University, our property offers all the amenities you expect and deserve from a fine upper midscale hotel. We are pleased to provide you with a superior Lubbock hotel experience. Allow us to anticipate your every need here. By day, let your senses come alive and experience our stunning West Texas sunrise. By night, come home to experience the beautiful West Texas sunset. Whether your trip to Lubbock is a once-in-a-lifetime adventure, business trip, or a much needed escape from home, make us your first and only choice for lodging. Our warm, relaxed ambiance is the perfect end to a West Texas day. With a variety of dining and entertainment choices close-by the area, we 're sure to please leisure guests of all ages and our extended stay business guests. Our scent air system keeping our lobby smelling great, our 24 hour guest fitness center, 24 hour available guest laundry facility and 24 hour business center with free printing access for our guests will make us your favorite place to unwind. Our guests love our fresh complimentary oven baked cookies in the evening. Our beautifully suite rooms were designed with your complete comfort in mind. All guest rooms have interior corridor room entrances and include a full complimentary hot breakfast every morning and free wireless internet access. Rooms are equipped with new air conditioner units, hair dryer, iron/ironing board, newly purchased fridge & microwaves, alarm clocks, phones. We offer FREE limited truck parking in addition to our free guest parking monitored at all hours of the day via cctv. At our Lubbock hotel, you can experience a clean, safe, comfortable room. We are the only Best Western Plus hotel in Lubbock featuring a Hot Tub inside our delightful heated pool area open all months of the year. Come try us out and take a dip in our pool. We promise our guests a remarkable, memorable experience and the Best Western promise, which is to treat you and every guest like family. We have a limited number of rollaway beds and pet-friendly rooms available. A pet-friendly room reservation is required. The non-refundable pet friendly rate is $25.00 per pet, per day. A refundable pet cleaning and damage deposit of $50.00 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning. We are located immediately to your right as you exit Interstate 27 South Exit 1B or take the 50th street exit and turn around on Interstate 27 Northbound. We are at the junction of Loop 289, hwy 84 & hwy 87. Very easy entry/exit. Close to restaurants, United spirit arena, Medical district, several golf courses and downtown. ... more   less 
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Also Known As:
Best Western Lubbock Windsor Hotel Lubbock
Lubbock Best Western

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