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“Room Service” 4 of 5 bubbles
Review of BEST WESTERN PLUS Lubbock Windsor Inn

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BEST WESTERN PLUS Lubbock Windsor Inn
Ranked #21 of 64 Hotels in Lubbock
GreenLeadersSilver level
Laredo, United States
2 reviews
“Room Service”
4 of 5 bubbles Reviewed 28 July 2014

If you want your room to be cleaned, you have to leave a sign on the door. It does not make sense because as a guest, you expect your room to be clean and beds made before you arrival from your outing.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Minerva C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, 3 August 2014
It is the way opposite of what you understood. If you hang 'Do Not Disturb' sign on the door, how do you expect maids to clean your room? If you don't say or express anything than your room automatically get cleaned. Accept our sincere apology for inconvenience and hope you will give us another opportunity to serve you better.
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728 reviews from our community

Traveller rating
    375
    144
    70
    57
    82
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Joplin, Missouri
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 25 July 2014

Everything from accomodation to the staff and cleanliness was phenomenal. Price we paid was just right and can't expect more. Breakfast was a real PLUS with varieties and attendant. I would recommend it to everyone without hesitation.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank gunthur g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, 3 August 2014
Thank you so much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 23 July 2014

When reserving the room, I was told by BW I had to prepay which I did. When my wife and daughter arrived, they were made to pay again as BW didn't complete my prepayment transaction. It took way too much time to get someone to understand the problem and start to get it resolved.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, 24 July 2014
For our valued guests' safety and security, our hotel require (like all other lodging establishments in the world) physical presence of the charge card upon check in regardless the prepaid reservation or not and transaction was processed or not. 99.99% of the guests appreciate the hotel policy. The world we are living in is so transparent and our identity is so fragile that only victims of the identity theft would know how difficult it is to bring the life back on track. In some cases we do accept third party charge cards with proper documentation and proofs of identity. Hope this will explain your concern and personally you would not relate your experience with the check in or check out staff. Anyways, I hope you will give us another opportunity to serve you better in future. God bless.
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Gauteng, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

We stayed here during our USA roadtrip. The staff was friendly and accommodating. The room was clean and beautifully decorated. We really enjoyed the breakfast especially the texas shaped waffles. The hotel was very accessible form the highway, but not very noisy. We would recommend this hotel as good value for money.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TheKing0fGames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, 24 July 2014
Thank you so very much. Hope your USA roadtrip was one of the lifetime memorable trips. Will see you again next year.
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Sacramento, California
1 review
5 of 5 bubbles Reviewed 21 July 2014

Lubbock isn't the most glamorous of Texan cities, but the great accommodations here at the BW made it a pleasant stay :) I especially liked the jet bathtub! The breakfast was also very good - biscuits, sausage, eggs - plus the usual waffles, fruit, cereal, pastries available. The wifi was great - I was able to watch Netflix with no service interruptions at all. I was also pleased with the good price for having a pet in the room! My Cocker Spaniel had a lovely night, and appreciated all the pets from the staff :)

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Madeline916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, 24 July 2014
Thank You so much for your appreciation. Hope to welcome you in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corpus Christi, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

Very nice place. Just wish the maids would be a little quieter when cleaning. Woke us up with the noise they made. They were very nice when servicing our room though. Pool was nice as was the hot tub. Will stay again next time I go to Lubbock.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Roger C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, 24 July 2014
Sunday morning is the one we all in the staff call fun morning, our real work week is of three days, Thursday, Friday & Saturday, so everybody is in relax mood all Sunday. I really apologize for the noise maids made, I assure you it won't happen again and we took your comments very seriously and the concern was addressed at our weekly staff meeting. Thank you so much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, Tennessee, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 19 July 2014 via mobile

It's clean and everybody is nice. The breakfast was good and they kept it stocked pretty well. The lobby area looked like it's been remodeled but the rooms could use a lil upgrade too. I stay at best westerns all over the US and I think it's a lil over priced.

Stayed July 2014
Helpful?
Thank IUchic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review, 24 July 2014
Thanks. Understand your concern about 'overpriced' due to your stay during one of the premium weekends of Lubbock. Upgrades in the hotel is a continuous ongoing process which never stops so turn by turn one after another, thanks for noticing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Lubbock Windsor Inn

Property: BEST WESTERN PLUS Lubbock Windsor Inn
Address: 5410 Interstate 27, Lubbock, TX 79404-4500
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lubbock
#6 Best Value Hotel in Lubbock
#7 Romantic Hotel in Lubbock
#11 Business Hotel in Lubbock
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Lubbock Windsor Inn 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
100% NON SMOKING. Interior corridor room entrances. With elevator. Very friendly staff. Indoor heated swimming pool, hot tub, fitness center, business center. Complimentary full hot breakfast, free wi-fi, free parking. All rooms equipped with LCD tv, Micro/Fridge, Iron/Ironing board, hair dryer, iPhone docked alarm clock. King rooms with recliner and double queen with lounge chair and ottoman.Located off of the I 27 at a junction of loop 289, hwy 84 & hwy 87. Very easy entry/exit. Close to restaurants, Texas Tech University, United spirit arena, Medical district, airport, golf courses and downtown. ... more   less 
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Also Known As:
Best Western Lubbock Windsor Hotel Lubbock
Lubbock Best Western

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