RUDE HORRIBLE PEOPLE and SERVICE! I called earlier in the day and reserved a "KING" Room. The girl took my credit card over the phone We are part of a discount Corporate Lodging Group. They took my Credit Card to hold the room and said my husband could come and check in anytime. When he got there the girl who did the reservation wasn't there and the person, RITA, said that they didn't have any KING rooms available. . What? It was reserved!! THEY WERE VERY RUDE when he asked what had happened to his room. I called the hotel and without telling them who I was, requested a King room for that night and was quoted a price! HA they do have King Rooms available, they just didn't want to honor the reservation! I checked the hotel web site and they had rooms available on there too! When he confronted them with that information they gave no explanation and refused to do anything about it. Refused to call the manager.
He went to the Dbl "Queen" Room to find that the "Queen" Beds were more like Single Beds and the room wasn't clean!!! He went back down and asked about it and they were RUDE AGAIN. He asked to see the manager but was told no. They wouldn't give him the name of the person who made the reservation or the manager. Said they don't have a schedule of who works when here and didn't know who it would have been. Can't give out the managers name???
Decided NOT TO GIVE THEM OUR MONEY!
He left, got a printout showing no charge and went next door to the Quality Inn. Less Money and MUCH MUCH better service.
Go to Quality Inn next door for better service, cleaner hotel and save yourself the headache!!
- Official Description (provided by the hotel):
- 100% NON SMOKING. Interior corridor room entrances. With elevator. Very friendly staff. Indoor heated swimming pool, hot tub, fitness center, business center. Complimentary full hot breakfast, free wi-fi, free parking. All rooms equipped with LCD tv, Micro/Fridge, Iron/Ironing board, hair dryer, iPhone docked alarm clock. King rooms with recliner and double queen with lounge chair and ottoman.Located off of the I 27 at a junction of loop 289, hwy 84 & hwy 87. Very easy entry/exit. Close to restaurants, Texas Tech University, United spirit arena, Medical district, airport, golf courses and downtown. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Travel Republic (UK), Traveltool, S.L.U., Agoda, Evoline ltd and HotelQuickly so you can book your BEST WESTERN PLUS Lubbock Windsor Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Lubbock Windsor Hotel Lubbock
- Lubbock Best Western