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“Quality is heading in the wrong direction.”

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Howard Johnson Lubbock TX
Ranked #33 of 66 Hotels in Lubbock
Coppell, Texas
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Quality is heading in the wrong direction.”
Reviewed 19 August 2013

We have stayed here 3 times in the past and been very pleased, but this time things were quite different. When our room was "cleaned", they failed to leave any towels or new coffee cups. Also, it seems they are getting very stingy about the breakfast. One morning, there was almost nothing left out and no one was attending to it. I went to the desk and asked if they could replenish the breakfast and was told, "What exactily do you need, breakfast is over in 12 minutes." It doesn't matter when breakfast is over. It should look the same at 9:00 as it does at 7:00! Also, there are no coffee cups out. You have to go to the front desk to get one. There are also signs all over the place about not taking the breakfast to your room. THERE"S A FRIGDE AND MICROWAVE IN THE ROOM! It's not like you're not supposed to eat there. Like I said...stingy. We had a sofa in our room. It had food spilled on it that could easily have been cleaned off. I know this because I cleaned it off myself. They're just not paying any attention. I will say that the bed was very comfortable and the A/C working properly. They just need to care a little bit more.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeanGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TARIQ F, Manager at Howard Johnson Lubbock TX, responded to this review, 28 May 2014
Thank you for taking time to review our Hotel. Guest suggestions help us to improve our products and services. We are looking forward to have you our guest again. We take all suggestions very seriously.If we can do anything to make your stay more enjoyable please let us know.
We try our best to exceed our guest expectation.
Thank you and looking forward to have you our guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Howard Johnson Lubbock TX

Property: Howard Johnson Lubbock TX
Address: 5108 Interstate 27, Lubbock, TX 79404-4400 (Formerly Ramada)
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 66 Hotels in Lubbock
Price Range (Based on Average Rates): £
Hotel Class:2 star — Howard Johnson Lubbock TX 2*
Number of rooms: 55
Reservation Options:
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