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Baymont Inn & Suites Lubbock West
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Reviews (468)
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Reviewed 30 June 2012

Well, the staff at this hotel were very friendly and tried to help. Having said that, our room phone didn't work, and the sleeper sofa was broken. Since we needed that bed, we got the room for free so no complaints about the employee's response.
Unlike most hotels, the room TVs have not been upgraded, so our bedroom TV (we had a suite) was a large CRT (non-flat screen) and the living area TV was a VERY small (like 19" or so) LCD flat screen. It looked odd hanging on the wall. Breakfast ended at 9am, when the food area was at least 75% full. They really should extend this since there is obviously a demand for it. Only 1 elevator, so at times there was a wait. Our bed was very soft and bounced like a waterbed.

  • Stayed: June 2012, travelled with family
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Thank Robert77096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2012 via mobile

This motel is a good hotel if you are paying less 75, rooms are nice, beds are real soft, breakfast is okay, pool is very nice in picture and was once beautiful, but it has gone little down it needs a good cleaning from pool floor to walls and this could be a very nice pool again. its motel that's in a new area easy to get to.

  • Stayed: June 2012
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Thank fire860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

This is my third time to stay at this Best Western & every time I am more pleased. The hotel itself is absolutely gorgeous, with a large indoor pool & hottub, excellant fitness center, & large roomy meeting spaces. What's most appealing is the staff!!! Everyone there is friendly & goes out of their way to help guests with even the smallest need & the front desk staff is second to none, The only drawback is that its not directly off the interstate so people don't always know about it, however it's only a ten minute drive from the center of lubbock, and well worth it. As a matter of fact, Im a diamond hilton member,but I stay here every time I come to Lubbock. Try it you will find a true jewel!!

Room Tip: Corner suites are large & have a full size fridge & cooktops
  • Stayed: June 2012, travelled on business
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Thank flipflopmamaTulsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2012 via mobile

We spent two nights while in Lubbock for a wedding. Hotel is very clean and comfortable with a great, friendly staff.

Downside was screaming kids at pool from early morning on, many without supervision. Perhaps earlier morning could be reserved for adults, since it isn't supposed to open before 10:00am anyway?

With hotel fully booked, breakfast was being depleted quickly with only one very overwhelmed, underorganized attendant. Many went without or just had cereal (until the milk ran out), toast (until the bread ran out), gravy but no biscuits. I would think with a fully booked hotel they would be better prepared for the number of guests having breakfast.

  • Stayed: May 2012
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1  Thank gvgranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

Spacious lobby, friendly staff, nice dining area for free breakfast, immediate Internet Access (no passwords), coffee all day long, nice breakfast, GREAT biscuits, (no Bagels though)! Clean, spacious rooms, all non-smoking, nice toiletries (Bath and Body Works) - no flat screen TV's but I'm sure that will come. No Restaurants within walking distance that I could find - maybe further down the highway. Quiet area considering it is close to highway.

  • Stayed: March 2012, travelled on business
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Thank Averil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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