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“Could be great, needs work.”

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La Quinta Inn & Suites Lubbock North
Ranked #16 of 68 Hotels in Lubbock
Certificate of Excellence
Cedar Park, Texas
Level 4 Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Could be great, needs work.”
Reviewed 18 July 2014

We stay in many hotels of this class and unfortunately this one needs work. It could be really fantastic, but it's just not.
Good: huge rooms, comfortable beds, cold a/c and really nice grounds which includes bbq areas and huge fields for dog potty areas. Convenient location off freeway.
Bad: The staff needs training really really bad. I dont blame them for this, it is a management problem. It took 15 minutes to check in and then there were no property maps so we were directed to the wrong elevator and couldnt find the room for another 15 minutes. No maps? Really. That's like basic info every hotel has. This is a problem here because the hotel is very large with "wings" and you have to get into the correct elevator to reach your room.
The hotel is filthy - the room wasnt terrible but certainly needs more attention to detail with a moldy shower curtain, marks on the walls, stain on the sheets (and only 1 roll of toilet paper?). The carpet in the halls was stained and DIRTY. Looked like it hadnt been vacuumed in at least a week, maybe more. The elevator was hot and filthy. The sidewalks had drink spills not cleaned up and full trash cans.
Also - there are no services nearby. Restaurants, gas, nothing.
It's too bad, this could be great with a change in management and training and cleaning.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank C-monkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle T, Manager at La Quinta Inn & Suites Lubbock North, responded to this review, 31 July 2014
C-monkey,

Thank you so much for sharing your comments on your recent stay. As of August 1 the hotel will be under new management. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Your comments have helped us to improve our guest experience. We look forward to offering a better experience on your next visit to Lubbock.
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463 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
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English first
Kingston, Oklahoma, USA
2 reviews
Reviewed 16 July 2014

Very clean, updated rooms w/comfortable beds. Free wifi is always an added bonus. Mgmt/Staff strives to meet all needs and professional, pleasant atmosphere is welcoming. Breakfast could use a boost. Location is a plus for a college town as well.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Fixn22013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle T, Manager at La Quinta Inn & Suites Lubbock North, responded to this review, 31 July 2014
Fixn22013,

Thank you for your recent review! We are glad you enjoyed your stay. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 July 2014

I travel back and forth through Texas and go out of my way to stay at the La Quinta North in Lubbock. While there is a more direct route through other towns, their hotels have received fair to poor ratings and are significantly more expensive. This La Quinta is always clean, the staff friendly, and I get a great military rate.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
1 Thank 3MMMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle T, Manager at La Quinta Inn & Suites Lubbock North, responded to this review, 31 July 2014
3MMMT,

Thank you for the TripAdvisor review! We have shared your comments with our team and they were happy to hear their hard work made you a loyal guest! We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HIGHLAND PARK
Level 6 Contributor
152 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 8 July 2014

This is a large, newer La Quinta. Our room was clean, comfortable, and everything worked. Breakfast was a disappointment (the Nestle coffee machine was broken), but all-in-all a good breakfast. There is nothing in walking distance, but groceries and shopping are reasonably close by. I'd stay here again. It took 3 phone calls to get 2 extra bath towels.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank UncleScooge01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle T, Manager at La Quinta Inn & Suites Lubbock North, responded to this review, 31 July 2014
Donald H,

Thank you for taking time to share your experience at the La Quinta Lubbock North! Your satisfaction is very important to us and we appreciate your feedback. I have shared your review with our team to ensure that this is not a problem in the future. As of August 1 the hotel will be under new management and we work hard to provide a great experience for our guests. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McAllen, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2014

We were so happy & pleased on arrival. I talked to the front clerk "Chelsea" who very polite and helpful. She was able to provide with a room even that we arrived late with no reservations . Thank you Chelsea for being so nice :-) Our room was clean and refreshing for our night stay. Morning breakfast was top of line with eggs, sausage, busicuits & gravy and lots of other goodies ! To every traveler that wants to feel safe and needs a place to spend the night , this La Quinta located north of Lubbock by Loop 287 near Quaker Ave. is recommended for you !!!! We loved it !

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
1 Thank RANDY J I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle T, Manager at La Quinta Inn & Suites Lubbock North, responded to this review, 31 July 2014
Thank you very much for the great review! We’re so glad you enjoyed your stay with us. Chelsea was happy to hear she was mentioned in your review. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Central Texas
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 July 2014

Good: Every staff member we came across were friendly to us and our dogs. Lots of area to walk your dog. Good breakfast. Felt like a safe area to stay in. Clean rooms. Lots of outlets to plug in our stuff.

Bad: The only complaint I have about this hotel is the coffee at breakfast, tasted burnt.

We would definitely stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElmoOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle T, Manager at La Quinta Inn & Suites Lubbock North, responded to this review, 31 July 2014
ElmoOne,

Thank you for your recent review! We are delighted to hear that you experienced our Lubbock hospitality. I do apologize for the coffee not being fresh at breakfast. Your satisfaction is very important to us and we appreciate your feedback. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Lubbock North

Property: La Quinta Inn & Suites Lubbock North
Address: 5006 Auburn St, Lubbock, TX 79416-3031
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Lubbock
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — La Quinta Inn & Suites Lubbock North 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
The La Quinta Inn & Suites Lubbock North makes traveling a breeze, not to mention comfortable, thanks to free airport shuttle service (8am-5pm weekdays). We also feature modern amenities like flat screen televisions as well as Tempur-Pedic and pillow-top mattresses. You'll also enjoy a Free Bright Side Breakfast each morning. Take a refreshing swim in the heated indoor pool, relax in the Jacuzzi, or work out in our convenient onsite fitness center. In addition to free high-speed wired and wireless Internet access, each of our spacious guest rooms include a coffee maker, hairdryer, iron w/ironing board, work desk with extra outlets and more. Take advantage of our ample meeting space for your next business meeting or social event. The La Quinta Inn & Suites Lubbock North is located near several popular area attractions and restaurants including less than 10 minutes to Texas Tech campus. We are proud to be an Official Corporate Partner of Texas Tech University! ... more   less 
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Also Known As:
La Quinta Inn & Suites Lubbock North Hotel Lubbock
La Quinta Inn And Suites Lubbock North
La Quinta Lubbock
Lubbock La Quinta

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