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“Very nice stay and the staff was outstanding”

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Quality Inn & Suites
Ranked #3 of 68 Hotels in Lubbock
Certificate of Excellence
Dallas, Texas
Level 5 Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Very nice stay and the staff was outstanding”
Reviewed 2 June 2014

This is a conveniently located hotel that offers spacious rooms and reasonable prices. The property is a bit dated, but was very comfortable and clean. The staff were some of the friendliest and helpful I have ever encountered, even at hotels costing twice as much. The breakfast offered a good variety of hot and cold selections. Rooms closer to the highway can hear the traffic, but overall this is a great option for your stay in Lubbock.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CDog007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danpatel00, Owner at Quality Inn & Suites, responded to this review, 3 June 2014
Dear CDog007,
Thank you so much for such kind words about out hotel and staff here at the Quality Inn & Suites in Lubbock, Texas. It was really wonderful to read that we have spacious rooms at reasonable prices. Our staff is really all about GREAT GUEST SERVICE, we love our guests and it shows. I am so happy that you were able to enjoy our delicious hot breakfast. I hope we will see you again soon. Take care until then,
Dan
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680 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
Boerne, Texas
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 May 2014

Great hotel! Friendly staff and always clean! Highly recommend! Offer a full breakfast as well. We have stayed here twice and enjoyed it both times! If you are on a budget, this is the place to stay. Not much else to say here.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kmeadows88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danpatel00, Owner at Quality Inn & Suites, responded to this review, 29 May 2014
Dear Kmeadows88,
Thank you for your kinds words about our Great Hotel, friendly staff and our clean rooms. I am so glad that this was your second visit, and I hope it won’t be your last. Hope that we will see you again soon. Until then please take care.
Dan
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Hobbs, New Mexico
Level 5 Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 May 2014

The staff was very pleasant, helpful, speedy, and responsive. The elevator on the back side of the hotel made scary noises going up. The indoor pool was nice, and they had beach balls for the guests to play with...nice bonus. The room was clean and the bathroom was really spacious. The pillows were too soft for our liking, but the beds were comfy. Breakfast was good - pretty average these days, but still worth eating -- plenty of choices and it's available until 10:00.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank heisteras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danpatel00, Owner at Quality Inn & Suites, responded to this review, 27 May 2014
Dear Heisteras,
Thank you so much for your kind words about our Quality Inn & Suites here in Lubbock, Texas. I am happy to read about my staff, they are all about GREAT GUEST SERVICE. I’m glad that you were able to enjoy both the indoor heated pool and our wonderful hot breakfast, hoped that you did try our TEXAS shaped waffles as well. I’m glad your bed was comfortable. Please come back and see us again when you are down from New Mexico.
Dan
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Sand Springs, Oklahoma, United States
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 May 2014

We often make the trip from Tulsa to Carlsbad, NM, staying somewhere along the way. This was our first time at this hotel, and my expectations were not very high for a Quality, but this was a pleasant surprise. It was a nice as many of the Comfort Inns we have stayed, and closer to a Comfort Suites. All front desk staff were super nice - thanked us both upon arrival and departure for being platinum Choice members. Room was large, clean, bed was very comfortable, and it was quiet, even though the freeway was right across the street. We will be making this a regular stop on our trips.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patti S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danpatel00, Owner at Quality Inn & Suites, responded to this review, 26 May 2014
Dear Patti,
Thank you so much for staying with us on your journey from Tulsa to Carlsbad. I read it was your first time and I am so glad that you found us. My front desk is all about GREAT GUEST SERVICE, I am so happy you had a great experience. It was so wonderful to read that your room was large, clean and your bed was comfortable. We await your next visit and welcome to our family, until then, take care.
Dan
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Wichita Falls, TX
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 21 May 2014

no complaints. nice room, friendly staff, and yummy hot breakfast! was only there one night but enjoyable and no concerns for noise or cleanliness. even had hot cookies and popcorn in the lobby in the evening for a late night snack.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Debra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danpatel00, Owner at Quality Inn & Suites, responded to this review, 22 May 2014
Dear Debra,
Thank you so much for taking time out of your day and writing such wonderful comments about the Quality Inn & Suites. I am so glad your room was clean and comfortable and you were able to enjoy our delicious freshly baked chocolate chip cookies and hot popcorn.
Come back and see us again soon,
Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 13 May 2014

We recently visited Lubbock (Texas Tech University) and stayed two nights at the Quality Inn & Suites. The room was clean and served its purpose. The breakfast in the morning is what you come to expect in most of the hotels. It feeds you, but nothing special. Fair warning, when you go up the elevator you will hear popping and grinding. You will think that the elevator is going to drop. My daughter refused to get in elevator after the first time. She preferred using the stairs up to the 3rd floor.

Room Tip: The popping sounds coming from the elevator may scare you, but it seems to do the job.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Veito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danpatel00, Owner at Quality Inn & Suites, responded to this review, 14 May 2014
Dear Veito,
Thank you so much for staying with us here at the Quality Inn & Suites in Lubbock, Texas. I am glad that your room was clean and served its purpose. I am also glad to read that you were able to sit down and enjoy our delicious hot breakfast buffet. Hope that do you come back and stay with us again.
Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, NM
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2014

Stayed here as a midpoint both coming and going on our trip from ABQ to San Antonio in mid- April. Room was clean and comfy. An excellent value for the price! Kids loved the indoor pool as a start to their day, although we needed staff assistance as room keys were not opening the door to the indoor swimming area. Staff was helpful and friendly. Continental breakfast was the average fare, water pressure in shower was slightly less than desirable. Overall a pleasant visit.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hem_iaym505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danpatel00, Owner at Quality Inn & Suites, responded to this review, 11 May 2014
Dear Amy ML,
Thank you so much for stopping and staying at the Quality Inn & Suites here in Lubbock, Texas. We are really glad that you found us. I am so glad that your room was clean and comfy, and that it was an excellent value. I am glad to read that your kids really enjoyed our indoor pool and Jacuzzi. It's always so wonderful to hear that my staff was able to assist you with everything, we are all about GREAT GUEST SERVICE! I hope that you do come back and stay with us again soon.
Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 3430 W Loop 289, 34th Street & Loop 289 South, Lubbock, TX 79407-3745
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Lubbock
#2 Business Hotel in Lubbock
#3 Romantic Hotel in Lubbock
#3 Family Hotel in Lubbock
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Quality Hotel Lubbock
Quality Inn And Suites
Quality Inn Lubbock
Lubbock Quality Inn

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