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“This is an apartment, NOT a hotel”

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WoodSpring Suites Lubbock South
Ranked #33 of 66 Hotels in Lubbock
Austin, TX
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“This is an apartment, NOT a hotel”
Reviewed 27 June 2007

Value Place appears to be similar to an Extended Stay; in fact the person who checked us in said it was. However, it is NOT. It is apartment-like living, as we soon learned. This means the front desk has limited hours (which is not too big a deal) but, more importantly, that the kitchen in each unit does not have any dishes, pots, etc. Meaning if you are there for a weekend and have not brought your own, you have two options: buy some nearby (we went this route - bought a pot and some paper plates and plastic utensils), or pay them $60 to "rent" them. I chose this hotel because it was slightly closer to where we were going than the Extended Stay in Lubbock and it was about $10-15/night cheaper. So paying $60 to cook would have killed that. We would have left immediately (even though we had already unpacked the car) except they had already charged my credit card (we checked in late at night, but they charged it right before they closed their office at 6 p.m.) The whole reason we stayed there was the cost and the kitchen. We could have stayed much cheaper at a hotel with no kitchen, or paid a little more for the Extended Stay which has very good, basic amenties and service. I don't blame orbitz where we booked - I think this hotel misrepresents itself as a hotel. Any hotel I've ever stayed at with a kitchen provides basic items to use the kitchen - if Value Place is apartment-like, then it should not list itself as a hotel on places like orbitz, expedia, etc., leading people to book it.

On top of this, our room was dirty, and had numerous bugs in it (probably partly due to the dirt - there was food (not crumbs, food) under the bed).

We would never stay at any Value Place again after this experience.

  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank l_j_s_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Additional Information about WoodSpring Suites Lubbock South

Property: WoodSpring Suites Lubbock South
Address: 1410 S Loop 289, I-27 & 289 Loop W, Lubbock, TX 79412-4107
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #33 of 66 Hotels in Lubbock
Price Range (Based on Average Rates): £
Hotel Class:2 star — WoodSpring Suites Lubbock South 2*
Number of rooms: 105
Official Description (provided by the hotel):
WoodSpring Suites Lubbcok South (formerly Value Place Lubbock South) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Now pet-friendly - see website for details. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. Extended stay hotels are different in amenities from traditional hotels. ... more   less 
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