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“Thank you Kim!”

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Hampton Inn & Suites Lubbock Southwest
Ranked #2 of 68 Hotels in Lubbock
Certificate of Excellence
1 review
“Thank you Kim!”
Reviewed 5 July 2014 via mobile

I went to 3 different hotels to find a nice suit for the for weekend. The Hampton was the 3rd one and as soon as I walked in Kim Zion greeted me with a big smile and was very accommodating. She gave me a full description of the rooms and all the amenities the hotel had to offer. Thank you Kim for greeting us with a smile and help making my stay a great one!

Stayed July 2014, travelled with friends
Helpful?
Thank Vicente Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, 10 July 2014
Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let Kim know that she helped make your trip great! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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846 reviews from our community

Traveller rating
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    9
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
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  • English first
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English first
1 review
Reviewed 4 July 2014 via mobile

We are staying for the weekend and Kim Zion was so nice and helpful no matter what we needed. Its hard to find someone that was as helpful as her late at night! The hotel was very clean and has many amenities. We will definitely be choosing the hampton again!

Stayed July 2014
Helpful?
Thank Kris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, 10 July 2014
Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let Kim know that she helped make your trip great! We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 July 2014

I havent stayed at Hamton Inn since 95 when Bristol TN gave my 3 reserved rooms away. Last weekend stay for my son's wedding was great, the staff went above and beyond, especially Kim. I will start using Hamton again after this experience, but I dout it will be the same without the same staff at every location

Green Features: Great, outstanding assistance and support at all times
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Earl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, 2 July 2014
Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let Kim know that she helped make your trip great! We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 June 2014

We stayed at the Hampton June 28 for 1 night. Check in was great, pleasant staff. Entered our room to the strongest "heavy floral" smell we've ever encountered in a hotel room. It was extremely hard to breathe. As we started to settle in, I pulled back the duvet cover to check the sheets. I'm a germ freak! To my surprise, there were no sheets on the bed. Funny thing - in the elevator there are several signs stating "sheets and duvet's are cleaned and changed for every guest". I called the front desk to inquired as to why we had no sheets. The lady laughed when I asked if there was a reason the sheets were missing. She did come up immediately to make our bed. I asked about the smell, if it was in every room. She responded with a rude "YES", it's something they spray in every room! When I explained I have allergy issues she asked if I noted that on my reservation. My husband and I travel extensively and I have NEVER had this issue. My question is, if the smell is so strong, what are they covering up? I didn't sleep a wink from trying to cover my face with wet wash cloths, sheet, pillow, anything I could find. Guess I learned my lesson to note ALL reservations. We would have changed locations but, the triathlon had all hotels sold out. Breakfast is powdered eggs, frozen fruit - tasted like it had been frozen and thawed several times, nothing for anyone wanting to eat healthy. We will not stay at this location when we return in July and will most definitely ALWAYS make note of allergies going forward.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JAT1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, 2 July 2014
An un-happy customer is rare and we take your feedback very seriously. Please accept our deepest apology for your unfortunate experience. Because of valued feedback we are able to improve and serve all of our customers better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richardson, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

stayed here for the 70.3 Buffalo Springs Half IronMan in June 14. Even before arrival Jennifer and Kim took perfectly care of us. Making sure the room was securely booked, arranging for our transport to the race place (Lake Buffalo Springs, ~20 minutes away from Hotel), ... the staff even VOLUNTEERED (!!!!) to pick up another friend with his bike at a DIFFERENT hotel! We were blown away. Triathletes always have 'special' wishes, predominantly towards breakfast (time of day and content) and stuff .. NOTHING seemed to be an issue. They even made sure we had fresh, icecold bottled water upon leaving the hotel around 4:15am on race day! On top of that: rooms were clean and nice and big and SERVICE was amazing! Also make sure to say hi to the manager Christina! The driver, Joel, was friendly and fresh at the crack of dawn ... We'll be back!! Thanks to the team here!

Room Tip: rooms seemed all to be well kept and ncie
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rolf H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, 2 July 2014
Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let Jennifer, Kim, and Joel know that they helped make your trip great! We hope to see you again soon.
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2 reviews
Reviewed 26 June 2014 via mobile

The staff went out of their way to find last minute rooms for two families on a family vacation. We had beautiful, clean rooms! They worked with us to get us a good rate. The hotel is on a quiet location with quick access to major highways and restaurants. Breakfast was ample, delicious, and happily delivered. We had lost our long standing reservation at another hotel as a result of overbooking, and after a 10 hour drive, were frustrated that we needed to go search for another place at 8:00 at night. The young man at the desk went out of his way to accommodate us, even getting us rooms next to each other. I would return to this hotel anytime and recommend it to everyone. One last thing, we were pulling a little trailer. This hotel has pull through parking, which made a huge difference for us.

Stayed June 2014
Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, 27 June 2014
I just wanted to say thanks for your recent stay here at our hotel! I’m so glad you were able to experience our warm Hamptonality. We can’t wait to see you again soon.
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Frisco, Texas
2 reviews
Reviewed 25 June 2014

The hotel was great and the staff went above and beyond. We were on a a family vacation and they were able to get us in without a reservation. The rooms were clean a spacious. Breafkast the following morning was excellent.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank rebecca l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review, 26 June 2014
Thank you for your review. Here at our hotel we are very happy to hear to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let the staff know that they helped make your trip great!

We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Lubbock Southwest

Property: Hampton Inn & Suites Lubbock Southwest
Address: 5614 Englewood Ave, Lubbock, TX 79424-1135
Phone Number:
Region: United States > Texas > Lubbock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Lubbock
#1 Family Hotel in Lubbock
#2 Romantic Hotel in Lubbock
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Lubbock Southwest 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Hampton Inn and Suites is a very nice elegant place of stay for all types of travelers whether you are family traveling to get away or visiting family here or you are here for business. We offer a Deluxe Continental Breakfast with an on site hostess. Very friendly and helpful staff to help accommodate you and meet your expectations. ... more   less 
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Also Known As:
Hampton Inn And Suites Lubbock Southwest
Hampton Inn & Suites Lubbock Southwest Hotel Lubbock
Hampton Inn Lubbock
Lubbock Hampton Inn

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