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Clarion Hotel
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Reviews (245)
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All reviewshuge atriumatrium areabit datedrefrigerator and microwavean updateexercise roomthe room was nicegreat place to staybiscuits and gravywafflesroomy
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Reviewed 27 December 2013

This is a good choice for a one night stay in Lubbock. It's an easy on and off the freeway. Location is near good restaurants. The layout of the hotel is a little dated. There are no interior hall entrances to the rooms. The breakfast was very good. The staff was very friendly and helpful.

  • Stayed: December 2013, travelled as a couple
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Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian Scott A, General Manager at Clarion Hotel, responded to this reviewResponded 30 December 2013

We thank you, Robert C, for staying with us and for your comments. We truly appreciate the compliments and hope to see you again soon. Without comments like yours we would not have the opportunity to improve upon our services, and the feedback we receive from our valued guests, like you, enables us to celebrate service and show appreciation to our staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

I called early to get room. Very well located in Lubbock off loop 289 to shopping and food. Shopping mall near by plus small retail shops. Furrs is a great place to grab a quick home cooked meal. Catch University off Loop 289 north to Texas Tech University. Leave early to get parking near by stadium.

Room Tip: Rooms on the south side are quitter. I have had rooms inside are also quite.
  • Stayed: November 2013, travelled with family
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Thank Phil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian Scott A, General Manager at Clarion Hotel, responded to this reviewResponded 14 November 2013

We thank you for staying with us and for your comments. We truly appreciate such nice comments and hope to see you again soon. Without comments like yours we would not have the opportunity to improve upon our services, and the feedback we receive from our valued guests, like you, enables us to celebrate service and show appreciation to our staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2013

We scheduled a visit to Lubbock to see a football game and our grandson. Unfortunately we waited too late to get a reservation at the hotel where we had stayed on a previous visit. As a matter of fact, it seemed as though all hotels were booked for Nov. 9th. All, that is, but this one. We made our reservations but after reading the negative reviews I was very concerned about what our accommodations would be like. We were pleasantly surprised. Yes, it is an older hotel but we found it quite comfortable. It was clean and quiet. The rooms were big and quite comfortable. The carpets, draperies and bedding all looked family new. The staff was friendly and eager to please. The location on the loop made it easy to get to wherever we wanted to go in Lubbock. We had two rooms on different floors, one a king and the other a double queen. We were in rooms facing inside which I would recommend. One suggestion I would make is to have a frig and microwave in every room. Our daughter and son-in-law had a frig, but we had neither. Upon leaving, we all agreed that we would definitely stay here again.

Stayed: November 2013, travelled with family
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian Scott A, General Manager at Clarion Hotel, responded to this reviewResponded 12 November 2013

We thank you for staying with us and for your comments. We truly appreciate the compliments and hope to see you again soon. Without comments like yours we would not have the opportunity to improve upon our services, and the feedback we receive from our valued guests, like you, enables us to celebrate service and show appreciation to our staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

Holy 80's Batman! Holiday Inn needs to sink some serious renovation money into this one! Dated decor, dated layout, dated rooms. The center domed area looked like it had a pool at one time but is now one large carpeted area with a tired hotel bar.

Bad stuff: previously mentioned decor and questionable housecleaning. When I pulled the bed apart to check for "you know whats" I found several years of other peoples' hair and dirt on the top edge of the box spring, under the headboard. (Total gross out.)

Good stuff: Lady at the desk was nice, as was the lady who was working at the breakfast buffet. I was able to get in and out quickly and the food selection was good.

The hotel choices in Lubbock are pretty limited but I am afraid this one is a pass for me next time in town.

  • Stayed: October 2013, travelled on business
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1  Thank CarryonBag78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian Scott A, General Manager at Clarion Hotel, responded to this reviewResponded 25 October 2013

We would like to thank you for staying with us and for your comments on TripAdvisor. Without comments like yours we would not have the opportunity to improve upon our services. We will definitely look into the issues with your room. We are striving to improve our services and our product, so issues like yours do not occur for our future guests. Thank you for your comments, we hope we can serve you again, and give you a better experience.

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Reviewed 12 October 2013

Due to other Holiday Inn closing I ended up here so I could get by Priority Club points. When I checked in I realized this was originally a Holidome. I had stayed here in the early '80's. Front desk staff was courteous and friendly. Not upgrades to to Texas Tech team staying here. Coaches get those rooms. Dined in restaurant Friday night. Rib Eye, mixed vegetable and baked potato was very good. Service could have been a little more attentive. $174 for a FB weekend wasn't bad price.

  • Stayed: October 2013, travelled solo
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Thank Cy2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian Scott A, General Manager at Clarion Hotel, responded to this reviewResponded 14 October 2013

We thank you for staying with us and for your comments. We truly appreciate your comments and hope to see you again soon. We like to celebrate our employees and our services, so it is always important for us to know how we are doing. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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