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Quality Inn & Suites
Ranked #11 of 14 Hotels in Lufkin
Reviewed 2 July 2013

It's the last night of our very long trip. I should have taken the reviews more seriously. There are cobwebs on the ceiling and the sink smells when the water runs. I didn't smell it in the shower but the shower was difficult to adjust. Went to vending machine for water to take meds and it ate my money. Looks like there's no breakfast. Sounded like a noisy party going on last night but I believe it came from across the highway. From wherever, the beat pounded away and you can hear the traffic going by. There was no Kleenex. Room is large.

Room Tip: Get a room away from highway.
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  • Stayed: July 2013, travelled as a couple
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Thank ada11s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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37 - 43 of 46 reviews

Reviewed 5 April 2013

Very friendly staff. Quick check in with resevations. Room was clean. My only problem was the water. The water coming from the sink and shower smelled. The smell clung to my hair. Also there was not enough hot water. Only stayed one night. For the price would stay here again for an over night stay but not longer.

  • Stayed: April 2013, travelled solo
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1  Thank dt77331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2013

My husband and I stayed for two nights during Thanksgiving weekend and then again for two nights Christmas weekend. Both times we called, made reservations and requested a handicapped room because my husband has a broken leg and is on crutches. The first time we were there, we hung out the Do Not Disturb sign until we were ready to leave the room at 9:30 am, then removed the sign. When we returned we found that our room had not been cleaned at all. By then it was late so I just walked to registration, reported problem to clerk and requested new towels and wash cloths. The clerk never said a word to me, just handed me new towels. The microwave and coffee pot were arranged in such a way that the cords would not reach the outlet so we had to rearrange things so they could be plugged in.

The second time we were there, they had realized the outlet problem and had semi dealt with it by rearranging the microwave, but we still had to make adjustments to plug in the coffee maker. This time we did not hang out the Do Not Disturb sign so when the housekeeper knocked on our door about 9:00am, I told her we would be leaving the room about 9:30am. When we returned at the end of the day, the towels had been replaced but the wet washcloths were still hanging over the edge of the tub. When I went to prepare the coffee maker for the next morning, discovered that the coffee maker had not been washed but the coffee supplies had been replenished and the coffee maker unplugged. The TV never worked while we were there the second time. Yes, it was plugged in and we tried not only the remote control but also the power button on the TV. It just did not work. Even tried a different electrical outlet. By then we decided it was easier to just read because they weren't going to do anything about it at night anyway. Next trip we plan to stay at a different facility and won't go back there again.

  • Stayed: December 2012, travelled with family
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Thank tfj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2012

Staff lady at check-in (Jesse) was very friendly and helpful. Room was clean, quiet, and everything worked as it should. Checkout next morning with Rachael was quick, efficient, and very pleasant. Much better than our last stay here. Nice folks, with a good restaurant inside the facility.

Room Tip: Ask if newer rooms are available.
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  • Stayed: October 2012, travelled as a couple
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Thank Greenfrogtrike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2012

had resevations. Check in fast and easy. desk clerk very nice. room dirty and shabby. non smokeing room smelled of smoke that they tried to cover up with spray. sink would not drain. walls and carpet were dirty. save your money and stay elsewhere.

  • Stayed: September 2012, travelled with family
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Thank LeonardV196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2012

Bed was dirty so moved to another room. Tv remote didn't work. Bed and shower but not much else.

  • Stayed: June 2012
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Thank RodLang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2011

Had reservations and checked in w/o issues. After settling into room hooked up to wifi & found good signal strength but "local only" for quality inn unit. Tried several times and with another laptop as well. Called front desk & was told "try rebooting and restarting your browser". Did not work, of course. Walked to front office @ 9:00pm to use guest computer. No such thing provided or considered. Back to room somewhat disgusted. Decided to go after diet cokes. Called office and was told only machine on property was second floor in another building. It was not working. Walked to front office, again, and was told to go next door to the Holiday Inn Express or the Comfort Suites. They had drink machines. Wow! Have stayed at many different hotels & motels around the USA and never have we encountered such a lack of facilities for guests as this place. The clerk, Terren, was most apologetic but there was nothing she could do. Uncertain who the relief clerk was this morning @ 7:35am or so but she was sullen and not friendly with anyone, including the young many she was relieving. We will not be returning to this place as there are many other facilities up the road, although the room was quite acceptable otherwise.

Room Tip: If you need to stay in this area of Lufkin try the newer Comfort Suites or Holiday Inn Express nearb...
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  • Stayed: October 2011, travelled with friends
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1  Thank Greenfrogtrike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Address: 4306 S 1st St, Lufkin, TX 75901-7343
Phone Number:
Region: United States > Texas > Lufkin
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 14 Hotels in Lufkin
Price Range: £36 - £54 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 103
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