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“Gem in South Texas”

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Best Western Plus Lytle Inn & Suites
Ranked #1 of 2 Hotels in Lytle
Certificate of Excellence
GreenLeadersBronze level
Reviewed 8 June 2014

This hotel is truly a gem in the South Texas area. I have stayed at other hotels in the San Antonio area and found them dirty, unfriendly, smelling of foreign food, rude reception people, etc. At another hotel in South Texas, I had to ask the rude desk clerk to give me the cleaning supplies so that I could clean my bathroom.....she threw the supplies at me!!! BUT This hotel in Lytle, Texas was better than some of the 5 star hotels that we have in Las Vegas....where the hotel industry is #1. This hotel was tastefully appointed, cleanliness was stellar, the staff was friendly and professional, and the accommodations were superb. I will stay at the Best Western in Lytle, Texas again and again!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Lucille S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... L, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded 13 June 2014

Thank you for giving us the opportunity to serve you and we sincerely appreciate your wonderful review online. Our guests are the driving force behind what we do everyday, your kind words are inspiring and motivating for us to continue working hard to exceed our guest's expectations. We are delighted you have chosen our hotel as you home away from home. Our welcome mat is always out, we look forward to your return visits.

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Write a ReviewReviews (193)
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141 - 147 of 193 reviews

Reviewed 28 April 2014

Had a wonderful stay. Rooms were very clean and comfortable.The bed and pillows were the best I've every had at any hotel. We didn't want to leave our room. Lobby staff were all very helpful and friendly.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank carols302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... L, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded 13 June 2014

Thank you for giving us the opportunity to serve you and for taking time to share your experience in our hotel. Our guests are the driving force behind what we do everyday, thank you for noticing. Our welcome mat is always out, come back and see us again soon.

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Reviewed 22 April 2014

Stayed at Lytle BW for an area track meet. Great location.... nice, clean rooms. Outside kept nice. LOVE LOVE the comfy beds. and the pillows were WONDERFUL!!! No neck pain when i woke. Several food areas near by!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... L, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded 28 April 2014

Thank you for taking time to write a review. We are delighted you enjoyed our hotel. We certainly look forward to your return visits when you are in the area.

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Reviewed 16 April 2014

The hotel is new and very clean. Some of the workers are very kind and helpful. The manager is one of them. Some of the workers are a bit on the unkind side and not helpful. Our children were swimming in the indoor pool in the morning. It was 40 degrees outside and the doors outside were closed. When the maintenance man came in he opened the two outside doors and literally froze our children out of the pool. He said we had to keep them open, we went and asked the lady at the front desk if we could close the doors because it was simply to cold for the children to swim, she told us no, so we had to get out. Lytle is a very small town with nothing to do, our children were so excited about an indoor pool!! They just wanted to spend the day in the pool burning energy and having fun. That ruined our day and we had nothing else to do all day. We could not get in in the afternoon either because it was still to cold outside to be in the pool with the doors open.

  • Stayed: March 2014, travelled with family
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1  Thank DJ N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... L, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded 18 April 2014

We truly value the opinions of our guests and we apologize that we did not meet your expectations. Providing our guest with the best possible hospitality and service has always been our mission. We open our pool doors daily to air out the chlorine smell so that our guests will enjoy their time spent in our indoor pool. Due to a recent injury, the front desk attendant was not able to personally close the doors for you. There was some miscommunication with the maintenance on what was being requested. He was sent to close the doors for you, however he was not able to get there in time before you left the pool. We appreciate you as a guest and hope that you will consider staying with us again if you come through town.

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Reviewed 7 March 2014

When we have business in the area, but no longer living here, we ALWAYS stay at Best Western Lytle, even if our destination is in San Antonio. It's worth the extra driving for the quality and service we receive each and every time we stay here. Hasu and staff are helpful, friendly, and go out of their way to assist us in any way needed. The breakfast is top notch, especially when Hortencia is on duty. The grounds, rooms, and general surroundings are always clean, neat and well kept. Maintenance it a priority with them and it shows! We travel for business worldwide, and this always feels like "coming home". Keep up the good work!

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
Thank ez2spot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... L, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded 9 March 2014

We are humbled by your accolades about our hotel. Our team members who are so passionate about our guests and hotel had big smiles on their face that their hard work and caring attitude makes a difference to you our guest. We appreciate your continued loyalty to our Best Western Brand. Our home is your home away from home and........the welcome mat is always out!

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Reviewed 1 March 2014

First the hotel is new yes, the night clerk on the weekends is really great. But she doesn't make up for the rest of the staff. Housekeeping will knock on your door at about 8 am. Then you get up and leaver come back about 2 in the afternoon room is still a mess. We asked for a late check out the desk said okay, guess they didn't tell the cleaning staff they tried to comer into our room even though we told them we were still in bed. Ands they argued with me.
Then we go to the desk the lady at the desk yells at us. Not talks loud I mean yell. We found out that she is the Owner's wife. We asked for the Manager's number she said he is no to be disturbed on the weekend. Well when we checked out on Sunday once again she yells at us, this time she does give us a number. Either she gave a bad number or truly he does not answer his phone on the weekends. This is the worst managed BW I have ever stayed at. The one in Port Lavaca that had broken doors and smelled a bit like the bay was better to stay at. The staff there were very nice. If I stay at a BW again it will not be this one.

Room Tip: Any of the rooms are good. Don't take guff from the staff.
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  • Stayed: February 2014, travelled as a couple
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1  Thank Don C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... L, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded 5 March 2014

Dear Don C,

We are sorry you did not enjoy your recent stay with us. We appreciate all of our guests who
come to stay with us and pride ourselves in offering the best customer service possible. We
value of our guest's opinions. Our housekeeping staff arrive on property at 9:00am and their housekeeping rounds at
9:15am and continue cleaning rooms until approx. 4:30pm. Unfortunately, your room was not attended to as quickly as you would prefer. Please feel free to contact me directly at 830-772-4949 if you would like to discuss further.

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Reviewed 8 February 2014

Excellent hotel with new look and competative amenities. Indoor pool and spa. Decent weight room and a good business center. Would recommend for a comfortable stay. Easy access just outside of San Antonio.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... L, General Manager at Best Western Plus Lytle Inn & Suites, responded to this reviewResponded 11 February 2014

Thank you for taking time to write a review on TripAdvisor. We like to say "we have big city ammenities with small town charm". Our Hotel is conveniently located on IH 35 South between San Antonio and the Oil Fields, an ideal location for both business and leisure traveler. We look forward to your return.

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Additional Information about Best Western Plus Lytle Inn & Suites

Address: 19876 I-35 South, Lytle, TX 78052 (Formerly BEST WESTERN PLUS Lytle Inn & Suites)
Phone Number:
Region: United States > Texas > Lytle
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lytle
Price Range: £83 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Lytle Inn & Suites 2.5*
Number of rooms: 64
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