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“Good hotel, but bad pet policy” 4 of 5 bubbles
Review of BEST WESTERN PLUS Mansfield Inn & Suites

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BEST WESTERN PLUS Mansfield Inn & Suites
Ranked #2 of 7 Hotels in Mansfield
Certificate of Excellence
Manhattan, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good hotel, but bad pet policy”
4 of 5 bubbles Reviewed 25 January 2014

The room was clean and comfortable, with a sitting area. This hotel charges $20 per night for pets-Drury Inn and La Quinta do not. Also, we had a room near the freeway and could hear the traffic during the night.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Brenda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmansfield, General Manager at BEST WESTERN PLUS Mansfield Inn & Suites, responded to this review, 28 January 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

145 reviews from our community

Traveller rating
    70
    39
    20
    13
    3
See reviews for
68
36
10
23
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Spicewood, Texas
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 31 December 2013

My family and I needed a room for the night while visiting relatives in Mansfied,TX . There were several choices in the area with about the same price range but we decided on the Best Western. The room was clean and the staff were friendly. The free breakfast buffet was quite good. All things considered I would be happy to stay there again.

Room Tip: To cut down on highway noise ask for a room on the backside of the building.
See more room tips
  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Marinaman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmansfield, General Manager at BEST WESTERN PLUS Mansfield Inn & Suites, responded to this review, 28 January 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Garland, United States
1 review
2 of 5 bubbles Reviewed 16 November 2013

No longer any resturant. Overall, very run down, poor maintenance of grounds, halls and rooms need clean up. One of the security doors had a broken lock so there was no security at that door. Lots of weeds. Pool area unhealthy looking. I can't believe the cost of this run down motel. I was very dissappointed.

  • Stayed November 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Karyl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmansfield, General Manager at BEST WESTERN PLUS Mansfield Inn & Suites, responded to this review, 19 November 2013
Dear Guest

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (817) 539-0707.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Province of Pisa, Italy
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 28 October 2013

I have stayed at this hotel more than 100 times. I have went each and every year since it opened. It was the best hotel for the price at the time. Now, that the hotel is more than 5 years old.. it isn't what it used to be. You can find a newer hotel for the same price. They do have an indoor pool and Jacuzzi rooms if you ask. As for the staff... eh. Not the best. Not the worst. But, new ownership has the entire hotel smelling like smoke and soggy socks. I have not been back to this hotel. I rather pay $70 for a new hotel off of the same highway 287.

Room Tip: Keep looking
See more room tips
  • Stayed January 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Otis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmansfield, General Manager at BEST WESTERN PLUS Mansfield Inn & Suites, responded to this review, 31 October 2013
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Twentynine Palms, United States
Level Contributor
14 reviews
12 hotel reviews
5 of 5 bubbles Reviewed 16 September 2013

The Mansfield Best Western is best hotel for the buck. Overall, there is nothing really to complain about but there were many positive attributes to staying at this hotel. Staff was friendly, rooms were cleaned very well each day, internet functioned well, etc... The only negative I had was the breakfast; the eggs were out of a bag but I guess if I really wanted, I could have went up the street for fresh eggs. Again, this hotel was very good.

  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Weslie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmansfield, General Manager at BEST WESTERN PLUS Mansfield Inn & Suites, responded to this review, 18 September 2013
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Big Spring, Texas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 1 September 2013

Once again I stayed at this Best Western and once again a 5 Star Stay!! Great Rooms and Staff!! Great place to stay and not be in all traffic and hustle and bustle of the Metro area of Dallas! Close to Rangers Ballpark! Thanks again for a GREAT stay!! 5 Stars!!

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank TexHarleyRider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmansfield, General Manager at BEST WESTERN PLUS Mansfield Inn & Suites, responded to this review, 2 September 2013
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
141 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 26 August 2013

After a full day of driving south I pulled into Mansfield and saw several hotels along the highway. Best Western was an easy on/off freeway find.
It was neat and clean. The night shift worker that greeted me was friendly and courteous. I told him I had a pet and he said that wasn't a problem ($20 pet fee).

My room was spacious, clean, updated and the air conditioner was easy to manage. The price for my room was very reasonable.

I left early, about 15 minutes before breakfast opened. The front desk worker allowed me to grab a few things to eat as I left. The food that was being prepared wasn't ready yet but there was enough for me to have a decent breakfast.

  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pkrekeler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwmansfield, General Manager at BEST WESTERN PLUS Mansfield Inn & Suites, responded to this review, 29 August 2013
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at (817) 539-0707.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

ZAN PATEL
GENERAL MANAGER
BEST WESTERN PLUS Mansfield Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Mansfield Inn & Suites

Property: BEST WESTERN PLUS Mansfield Inn & Suites
Address: 775 Us Hwy 287, at N Walnut Creek Drive, Mansfield, TX 76063
Phone Number:
Region: United States > Texas > Mansfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Mansfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Mansfield Inn & Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
775 US 287 Highway ... more   less 
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