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“Wonderful Staff”

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Quality Inn Marble Falls
Ranked #6 of 7 Hotels in Marble Falls
San Simeon, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Staff”
Reviewed 18 July 2013

I would have to agree with the last few reviews. The staff and GM one of the friendliest I've experienced in a long time. The cleaning lady ( Lyneel ) & Sam the GM, I think make the place. I would be back and stay here again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSammy, General Manager at Quality Inn Marble Falls, responded to this review, 29 August 2013
Thank you for completing the on-line survey and your positive comments. We strive to make each guest's stay an enjoyable one. We look forward to serving you in the future.
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140 reviews from our community

Traveller rating
    58
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    24
    8
    7
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54
39
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
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English first
Scotland
Level Contributor
254 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 11 July 2013

We booked in here for one night while doing a five day tour in the Hill Country on our motorcycle, and liked it so much we stayed an extra night. The hotel is lovely and rooms very clean and relaxing. The staff are just great,all very friendly and helpful and the manager Sam gave us the second night at the same special rate as we had paid online with the website with over a weeks notice. The breakfast is very good also, hot or cold and plenty of choice. We did not try the pool but it looked good. Could definitely recommend with no hesitation.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hunda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSammy, General Manager at Quality Inn Marble Falls, responded to this review, 29 August 2013
Thank you for completing the on-line survey and your comments. We appreciate hearing that your stay was so enjoyable that you stayed more than one night. We look forward to your future stays with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Murphy, TX
Level Contributor
87 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 July 2013

This is one of the friendliest places I have stayed. From the front desk to housekeeping to the ladies at breakfast who fixed the waffles for you, the friendliness was exceptional. Good room, nice pool and great breakfast. Though not on Lake Marble Falls, the reasonable rates and friendly people will surely bring us back and welcome others.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank revdrmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSammy, General Manager at Quality Inn Marble Falls, responded to this review, 29 August 2013
Thank you for completing the on-line survey and your comments. Our staff from the front desk to housekeeping works hard to make each guest's stay comfortable and pleasurable. We appreciate our guests and look forward to your future stays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
53 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 July 2013

The staff were extremely nice and helpful. The inside of the room was okay. The outside was poor and needed a remodel or at least some touch up. Doors with huge patches of missing paint. One room we passed going to ours had a huge wasp nest in the window with wasps flying around inside the room. Thankfully the room was vacant. The bathroom in our room had a broken door handle and could not be locked. I could go on. The room actually cost more than the Holiday Inn, where we first tried to book. I doubt we would return.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TexasaurusRex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSammy, General Manager at Quality Inn Marble Falls, responded to this review, 29 August 2013
Thank you for completing the on-line survey. A hotel is by the quality of service that it provides to its guests. I have discussed your concerns with my staff and rest assured we are working to rectify the situation. I hope you will give us a chance in the future to accommodate your lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 July 2013

This inn is located in the middle of Marble Falls. The Check-in process was very quick, as the clerk gave us all the information needed. Walked into the room, and it was very clean and comfortable. Mind you It wasn't the W, but the service and the location can not be compared. It's a clean & a decent hotel in Marble Falls. Staff is one of the BEST you'll ever experience.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rpl N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 July 2013

We were in town for a wedding and this is where our family booked us.

Check-in was fine, everyone was kind and helpful, but our room was very disappointing.

The smell when we walked in was that of Lysol covering smoke and bo. There were also stains all over the room. Thankfully there were duvet's on the bed, otherwise we wouldn't have stayed here. One of the beds had stains on the sheet, so thankfully there was another double bed in the room for us to sleep on.

We went and saw the other rooms that are family members were staying in and they were cleaner and smelled much better.

One good this about this motel was that the AC worked amazingly well. Very rarely is a room cooled to where we like it when we travel, so we were pretty impressed that we actually got cold here. The front desk staff was very kind as we departed and asked if there was anything that they could have done to make our stay better.

Would we stay here again? Only if there were no other options in the city. It is doable for one night, but I would not want to be here any longer than that.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seb02a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSammy, Guest Relations Manager at Quality Inn Marble Falls, responded to this review, 4 July 2013
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Near Lake Marble Falls.

Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit. I have shared your feedback with housekeeping to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Marble Falls
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 July 2013

My room, which was upgraded to a King suite, was no more than a King bed with a couch, and coffee table. When I walked into the room, there was a napkin on the coffee table, and a half empty water cup. The wrapper on the soap on counter top of bathroom sink was removed. There were ants crawling in the sink. This lead me to believe that someone had been in the room earlier in the evening, and chosen to leave earlier. I don't blame them. What a dive! My friend who had a room a couple of doors down has been complaining of bed bites. Definitely, this stay was not a quality experience. Stay away!!!

Stayed June 2013, travelled solo
Helpful?
1 Thank Alligator1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Marble Falls

Property: Quality Inn Marble Falls
Address: 1206 Highway 281 North, Marble Falls, TX 78654 (Formerly Ramada Limited of Marble Falls)
Phone Number:
Region: United States > Texas > Marble Falls
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Marble Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn Marble Falls 2.5*
Number of rooms: 49
Official Description (provided by the hotel):
Quality Inn Near Lake Marble Falls, a hotel in Marble Falls TexasLocated in the heart of Texas Hill Country, the Quality Inn® Near Lake Marble Falls hotel in Marble Falls provides easy access to the anual Lakefest boat races. Lake Marble Falls boasts on having one of the top 50 freshwater fish records. Whether you pack a picnic lunch for the day, hike around the lake, swim laps in the park's pool or play a game at one of the tennis or basketball courts, outdoor fun at Lakeside Park will entertain all ages. Falls Creek Park, located just to the east, is a 12,000 square-foot concrete and granite skate park. There is a canoe launch area too. ... more   less 
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Also Known As:
Marble Falls Quality Inn

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