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Holiday Inn Express Hotel Marble Falls
Ranked #4 of 7 Hotels in Marble Falls
Reviewed 16 August 2013

After our awful experience at La Quinta we came here to get nice adjoining rooms. They had the rooms we needed and our family had a lovely stay. Perfect for large families. We had 2 adjoining rooms and every one had a bed. All the rooms have pull out sofa's and nice comfortable beds. The kids loved the pool in the evening. It was quiet and nice. Breakfast was good. The kids love the pancake machine. Several choices for breakfast. We will come here first next time.

  • Stayed: July 2013, travelled with family
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Thank Amber B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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157 - 163 of 364 reviews

Reviewed 30 July 2013

This Marble Falls HIE ir highly rated for a reason. Our family reunion group was treated like family-Brandon(general mamager), Jesse, Janice, Tanner, Heather(front desk), Amie, Maria, Brianna, James K..(staff services), & Billy(maintenance man) were all very accomodating. They took care of our special needs, the rooms were clean, and the breakfast was excellent. We had 80 family members present throughout the weekend and they took care of everything we needed from the LBJ room for visiting to setting up the Vista Room for our catered dinner. We will be back year for our next reunion!! Thanks-they proved that excellent customer service is not a thing of the past!!

Room Tip: All rooms are suites so nice and roomy.
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  • Stayed: July 2013, travelled with family
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1  Thank JaniceMoodySijansky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

The room and breakfast is what you would expect for a HIExpress. Nothing special. However, when we had an issue the staff was less than helpful. The issue was with the queen size beds. A member of our party who is older, short and has a back problem was unable to get up into the beds. While this is not a negative on the hotel, how the staff treated her was. The suggestion was a step stool (who with a back problem can twist off of a stool into a bed?!). The other suggestion was to sleep on a pull out sofa in the room (who with a back problem can sleep on that kind of a mattress?!). There was no apology and no offer for any kind of compensation. The staff was not rude but they were not helpful. Needless to say, we will not be staying there again.

  • Stayed: July 2013, travelled with family
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2  Thank Cocobear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Marble Falls, responded to this reviewResponded 13 August 2013

Dear Cocobear,

Thank you for writing a review about your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is regrettable to hear your stay was negatively affected due to the some challenges you experienced with our staff. We want our guest to have a pleasant and professional experience when interacting with our team members. Rest assured that this isn't reflective of the high standards we usually pride ourselves. Your comments are being shared with the hotel management and appropriate action will be taken to improve our guest services.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2013

We truly enjoyed our stay at this nice new Holiday Inn Express! The room was very spacious with sitting area and everything was very clean. The best thing was the breakfast . The staff was so nice and constantly cleaning and refilling the food and condiments. I don't remember when I have been so pleased and surprised with a hotel! :)

Room Tip: Rooms on the first floor do not require waiting for the elevator or using stairs.
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  • Stayed: July 2013, travelled with family
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1  Thank Cookie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

Brandon and his staff at the Holiday Inn Express in Marble Falls, Texas were some of the most professional and courteous people that I have encountered. My family and I booked the hotel for my father-in-laws 60th birthday and family reunion. Brandon and his staff helped us to select the proper rooms for our senior family members who required handicapped rooms. We were searching for the best restaurants in the area for catering our reunion/birthday events and Brandon suggested "It's All Good Bar-B-Que." I must say the food was excellent and everything went off without too many glitches. Brandon again THANK YOU and YOUR STAFF for an excellent four days of fun and excitement. We will cherish the memories for years too come. I would recommend the following restaurants near the hotel. River City Grill, Brothers Bakery for those with a sweet tooth. If you don't mind a short drive It's All Good Bar-B-Que is not too far from the hotel and in my humble opinion has the best Bar-B-Que around. Ask for Dale one of the owners and he will set you up with a meal that you will never forget.

Room Tip: If you have handicapped individuals in your family or group rooms 103 and 105 are excellent choices...
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  • Stayed: July 2013, travelled with family
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1  Thank jimmywilleford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2013

We stopped through Marble Falls for just one night, and we were pleasantly surprised by this new Holiday Inn Express. It's just south of the bridge, and has a perfect vantage point on the hilltop. When we arrived, the desk clerk commented that we had a beautiful view of the sunset from our room, and she was absolutely correct! Our room was very clean, large and comfortable. It had a king bed, desk, and couch, so there was plenty of room. I really liked the Bath & Body Works toiletries, too! Breakfast had plenty of choices and was well-stocked. When I am in the area again, I will gladly stay at the Holiday Inn Express!

Room Tip: Even numbered rooms face west and have a beautiful view of the Hill Country sunset!
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  • Stayed: July 2013, travelled as a couple
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1  Thank ChristieP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

Very impressive! The room was clean and the location was great & quiet. The staff was friendly and helpful. With complimentary fresh breakfast, thats always a big plus. Will be our first choice on the next stay!

Stayed: June 2013
2  Thank NN9876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel Marble Falls

Address: 714 Corazon, Marble Falls, TX 78654-6276
Phone Number:
Region: United States > Texas > Marble Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Marble Falls
Price Range: £72 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Marble Falls 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Welcome to Marble Falls’ Newest Hotel, the Holiday Inn Express Marble Falls, TX. Nestled in the heart of Texas Hill Country, this beautifully designed spacious hotel offers a rich Tuscan feel. The Holiday Inn Express Marble Falls is located only 45 minutes west of Austin and 80 miles north of San Antonio on Hwy 281 and Hwy 71. ... more   less 
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