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Holiday Inn Express Hotel Marble Falls
Ranked #4 of 7 Hotels in Marble Falls
Bryan, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great place to stay!”
Reviewed 19 August 2013

Any time we travel to Marble Falls we stay at this Holiday Inn Express. The hotel is very clean and the staff are always friendly. A big thank you to Janice, Brianna, and the rest of the hotel staff for always making our experience a great one!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EAC_2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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344 reviews from our community

Traveller rating
    273
    51
    6
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
1 review
Reviewed 18 August 2013

Great rooms and an enjoyable stay. The morning staff working the front desk and dining area were polite and just made the stay just that much better. Definitely will stay again and I recommend this hotel to anyone!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EddiePugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oskaloosa, Kansas
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 August 2013

After our awful experience at La Quinta we came here to get nice adjoining rooms. They had the rooms we needed and our family had a lovely stay. Perfect for large families. We had 2 adjoining rooms and every one had a bed. All the rooms have pull out sofa's and nice comfortable beds. The kids loved the pool in the evening. It was quiet and nice. Breakfast was good. The kids love the pancake machine. Several choices for breakfast. We will come here first next time.

  • Stayed July 2013, travelled with family
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Helpful?
Thank Amber B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy,TX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2013

This Marble Falls HIE ir highly rated for a reason. Our family reunion group was treated like family-Brandon(general mamager), Jesse, Janice, Tanner, Heather(front desk), Amie, Maria, Brianna, James K..(staff services), & Billy(maintenance man) were all very accomodating. They took care of our special needs, the rooms were clean, and the breakfast was excellent. We had 80 family members present throughout the weekend and they took care of everything we needed from the LBJ room for visiting to setting up the Vista Room for our catered dinner. We will be back year for our next reunion!! Thanks-they proved that excellent customer service is not a thing of the past!!

Room Tip: All rooms are suites so nice and roomy.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaniceMoodySijansky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
161 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 28 July 2013

The room and breakfast is what you would expect for a HIExpress. Nothing special. However, when we had an issue the staff was less than helpful. The issue was with the queen size beds. A member of our party who is older, short and has a back problem was unable to get up into the beds. While this is not a negative on the hotel, how the staff treated her was. The suggestion was a step stool (who with a back problem can twist off of a stool into a bed?!). The other suggestion was to sleep on a pull out sofa in the room (who with a back problem can sleep on that kind of a mattress?!). There was no apology and no offer for any kind of compensation. The staff was not rude but they were not helpful. Needless to say, we will not be staying there again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Cocobear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Marble Falls, responded to this review, 13 August 2013
Dear Cocobear,

Thank you for writing a review about your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is regrettable to hear your stay was negatively affected due to the some challenges you experienced with our staff. We want our guest to have a pleasant and professional experience when interacting with our team members. Rest assured that this isn't reflective of the high standards we usually pride ourselves. Your comments are being shared with the hotel management and appropriate action will be taken to improve our guest services.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anadarko, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2013

We truly enjoyed our stay at this nice new Holiday Inn Express! The room was very spacious with sitting area and everything was very clean. The best thing was the breakfast . The staff was so nice and constantly cleaning and refilling the food and condiments. I don't remember when I have been so pleased and surprised with a hotel! :)

Room Tip: Rooms on the first floor do not require waiting for the elevator or using stairs.
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  • Stayed July 2013, travelled with family
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Helpful?
1 Thank Cookie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 July 2013

Brandon and his staff at the Holiday Inn Express in Marble Falls, Texas were some of the most professional and courteous people that I have encountered. My family and I booked the hotel for my father-in-laws 60th birthday and family reunion. Brandon and his staff helped us to select the proper rooms for our senior family members who required handicapped rooms. We were searching for the best restaurants in the area for catering our reunion/birthday events and Brandon suggested "It's All Good Bar-B-Que." I must say the food was excellent and everything went off without too many glitches. Brandon again THANK YOU and YOUR STAFF for an excellent four days of fun and excitement. We will cherish the memories for years too come. I would recommend the following restaurants near the hotel. River City Grill, Brothers Bakery for those with a sweet tooth. If you don't mind a short drive It's All Good Bar-B-Que is not too far from the hotel and in my humble opinion has the best Bar-B-Que around. Ask for Dale one of the owners and he will set you up with a meal that you will never forget.

Room Tip: If you have handicapped individuals in your family or group rooms 103 and 105 are excellent choices...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank jimmywilleford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel Marble Falls

Property: Holiday Inn Express Hotel Marble Falls
Address: 714 Corazon, Marble Falls, TX 78654-6276
Phone Number:
Region: United States > Texas > Marble Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Marble Falls
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel Marble Falls 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Welcome to Marble Falls’ Newest Hotel, the Holiday Inn Express Marble Falls, TX. Nestled in the heart of Texas Hill Country, this beautifully designed spacious hotel offers a rich Tuscan feel. The Holiday Inn Express Marble Falls is located only 45 minutes west of Austin and 80 miles north of San Antonio on Hwy 281 and Hwy 71. ... more   less 
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