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“Pet Friendly”

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Best Western Executive Inn
Ranked #3 of 14 Hotels in Marshall
Certificate of Excellence
Pensacola, Florida
Level 4 Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Pet Friendly”
Reviewed 12 May 2014

ok but not for a long stay won't do it again unless I have to. Noisey Hot and miserable. It was clean though nothing else recommends it. breakfast was barely breakfast in a crowded area and the whole experience there was less than impressive. Ok place to stop on your way to somewhere else but not thrilled

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Kgar79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete P, Manager at Best Western Executive Inn, responded to this review, 21 June 2014
Thank you for your response. I would like to apologize for not exceeding your expectations and for the inconveniences you faced. I hope that you will give us another opportunity to make up for it the next time you are in our area.
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154 reviews from our community

Traveller rating
    73
    50
    18
    7
    6
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50
43
18
28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Emory, TX, United States
1 review
Reviewed 31 March 2014

I think this is erroneously billed as an "Executive Inn." There is really nothing "executive" about it. It is a typical, mid- to low-level hotel that has the very basics for a reasonable price. Room was dark and dingy, but very clean. Breakfast was packaged and the food that was not was nothing more than toast and an apple. Fine if you are looking for a place to lay your head, not fine if you will be spending any time at all at the hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Service
Review collected in partnership with Best Western

Helpful?
Thank Roberta J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
east ridge, United States
Level 2 Contributor
6 reviews
6 hotel reviews
Reviewed 22 February 2014

My wife and I stopped at the Best Western in Marshall, Tx - it had easy access on and off I-20. The desk clerk was very friendly and the room was comfortable. My only suggestion for this hotel is that they provide more of a hot breakfast - such as eggs, sausage, etc items - the items they provided were adequate enough though.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete P, Manager at Best Western Executive Inn, responded to this review, 2 March 2014
Thank you for taking the time to write a review of your recent stay at our hotel. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beebe, United States
1 review
Reviewed 5 February 2014

Uncomfortable bed, stained sheets, stained towel & wash cloth, and an extremely noisy A/C unit. It may have been pure coincidence but over the years I've been traveling, Best Western hotels were some of the best quality for your money. This one however was extremely sub-par to my expectations.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsport, Tennessee
Level 3 Contributor
11 reviews
5 hotel reviews
Reviewed 3 January 2014 via mobile

Older, is located 1/2 mi. Off I20, but local traffic is heavy and loud. Rooms are wooden ceilings and walls, resulting in outside or other room noises. You can hear others running their baths, opening and closing doors, and heavy footed idiots stomping across your ceiling until late at night and beginning early morning. The rooms were clean, fresh painted and decorated, but lacking any plush details or accents. The advertised 40 inch tv is nice, but not having HD TV signal is a bust, as you just get 40 inch of standard, crappy viewing. Ok for a one night stop, but be prepared to trade cheap for noisy. If you can sleep thru noise, it' s ok.

Stayed January 2014, travelled as a couple
Helpful?
Thank Harold W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salado
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 26 September 2013

My husband and I stayed at this hotel the night of 9-3-13. Small complex but nice parking lot, very nice, clean room. There were a couple of bulbs burned out in the room, but other than that, the room was very nice. BUT - if you are counting on a good breakfast, stay somewhere else.
There were several PACKAGED foods such as pancakes (no syrup nor butter), muffins (again no butter), thin and tasteless burritos, only one banana, and we were there middle of time breakfast was available. So - stay here if you like, but go to Denny;s or Ihop for breakfast.

Room Tip: Rooms are fine - find somewhere else to eat
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  • Stayed September 2013, travelled as a couple
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Helpful?
Thank Donella W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete P, Manager at Best Western Executive Inn, responded to this review, 1 November 2013
Thank you for your response. We apologize for the inconvenience with regards to the light bulb and breakfast, we hope you do not encounter the same again. We are also glad that overall your stay was enjoyable and we look forward to accommodating you again.

Sincerely,

Pete
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 September 2013

I was in Marshall, TX and looking for a hotel that still had smoking rooms but we're clean and updated or remodeled. Bingo, I found the perfect location. The young man at the front desk treated me like family when I arrived- I believe his name is Adam. The room was fresh, clean and updated with a 42" flat panel and a very comfortable bed. The a/c was the right size for the room and filled it with cool air in minutes. The hotel seems to have a lot of customers, but it is hauntingly quiet which is always a plus. Priced right and very comfortable!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank WilliamP50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete P, Manager at Best Western Executive Inn, responded to this review, 1 November 2013
We are so glad that you enjoyed your stay with us and are honored that you consider us to be your preferred hotel in Marshall. We appreciate your comments. Once again, Thank you for the review and we hope to see you again soon.

- Pete
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Executive Inn

Property: Best Western Executive Inn
Address: 5201 E End Blvd S, Marshall, TX 75672-8365
Phone Number:
Region: United States > Texas > Marshall
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Marshall
#4 Family Hotel in Marshall
#4 Business Hotel in Marshall
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Executive Inn 2.5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Best Western Marshall
Marshall Best Western

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