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“Very Clean Room”

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Fairfield Inn & Suites Marshall
Ranked #1 of 14 Hotels in Marshall
Certificate of Excellence
Stillwater, Oklahoma
Level Contributor
145 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Very Clean Room”
Reviewed 12 August 2014

We stayed in 2nd floor room in August 2014. I am not sure if the room had been recently renovated, but the carpet and furniture was in excellent shape. The room was very clean. Check in was easy. Location is right off the interstate and in a safe location. A restaurant is available right next to the hotel. We chose to walk for take out. The property was clean out the outside and in the lobby area. I would stay again.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank GoTravel18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, Front Office Manager at Fairfield Inn & Suites Marshall, responded to this review, 13 August 2014
Thank you for choosing the Fairfield Inn & Suites for your recent stay in Marshall, TX. We greatly appreciate that you took the time to write about your stay, as our guests’ satisfaction is our main priority. We look forward to seeing you again during your next visit to Marshall, Texas
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400 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • Any
English first
Houston
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2014

Hotel was just remodeled 6 weeks ago, and it looks & feels brand new. The very helpful check-in staff recommended great local restaurants. Breakfast was pre-prepared omelettes, Jimmy D egg & sausage sandwiches, waffle mix & iron, cereal, muffins, etc. etc. Plenty of luggage carts, prompt workable elevators. Great value. Recommend highly. No guesswork here.

Room Tip: Even numbers face the forest (west side); odd numbers face the parking lot (east side).
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  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank KenShuHou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, Front Office Manager at Fairfield Inn & Suites Marshall, responded to this review, 12 August 2014
Thank you for choosing the Fairfield Inn & Suites for your recent stay in Marshall, TX. We greatly appreciate that you took the time to write about your stay, as our guests’ satisfaction is our main priority. We look forward to seeing you again during your next visit to Marshall, Texas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
1 review
Reviewed 11 August 2014

We stayed one night and had a wonderful experience. The staff was attentive and the property was clean and well-kept. We would have loved to have stayed there longer. The rooms were clean and inviting. Beds were comfortable and had plenty of pillows. Bathroom was stocked with toiletries and plenty of towels. We will remember this property if we travel this way again!

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gillespie0927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, Front Office Manager at Fairfield Inn & Suites Marshall, responded to this review, 12 August 2014
Thank you for choosing the Fairfield Inn & Suites for your recent stay in Marshall, TX. We greatly appreciate that you took the time to write about your stay, as our guests’ satisfaction is our main priority. We look forward to seeing you again during your next visit to Marshall, Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lubbock, Texas
Level Contributor
261 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 10 August 2014

This is a good property with a competent and friendly staff, nice rooms, and convenient access to the both I-20 and US 59. The free breakfast was nothing special but adequate for breakfast before hitting the road.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank WestTexastraveller17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, Front Office Manager at Fairfield Inn & Suites Marshall, responded to this review, 11 August 2014
Thank you for choosing the Fairfield Inn & Suites for your recent stay in Marshall, TX. We greatly appreciate that you took the time to write about your stay, as our guests’ satisfaction is our main priority. We look forward to seeing you again during your next visit to Marshall, Texas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 August 2014

Stayed one night driving thru to visit family with three kids in tow all under 7yrs alone. Just mom and kids. This hotel was very clean and service was great...they were very helpful with getting us settled in. We just wanted to order in pizza and eventually call it a night. The front desk understood and helped us along with our plans to order food, helped get a pack and play crib for our little one. Breakfast was hot and fresh too!
Definitely a family friendly hotel. Would stay again!

  • Stayed June 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank Aneesa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, Front Office Manager at Fairfield Inn & Suites Marshall, responded to this review, 5 August 2014
Thank you for choosing the Fairfield Inn & Suites for your recent stay in Marshall, TX. I am delighted to hear you had a enjoyable time at our hotel. We greatly appreciate that you took the time to write about your stay, as our guests’ satisfaction is our main priority. We look forward to seeing you again during your next visit to Marshall, Texas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Concord,
2 reviews
Reviewed 4 August 2014

From a generous military discount to wonderful service...wish we could stay another day and soaked longer in the spa! The beds were perfect with enough pillows to keep the grand kids happy for hours! We awoke refreshed and enjoyed bacon and eggs along with a waffle shaped like Texas...it really doesn't get any better! Best hotel stay this far on our epic cross country trip!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, Front Office Manager at Fairfield Inn & Suites Marshall, responded to this review, 5 August 2014
Thank you for choosing the Fairfield Inn & Suites for your recent stay in Marshall, TX. I am delighted to hear you had a enjoyable time at our hotel. We greatly appreciate that you took the time to write about your stay, as our guests’ satisfaction is our main priority. We look forward to seeing you again during your next visit to Marshall, Texas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyler, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

I took my granddaughters to this hotel in July 2011. The water in the pool was freezing cold. The hotel was well aware that I was bringing them there strictly to swim for three days and did not mention the heat in the indoor pool was broken. The kids were 5 and 6 and their lips turned blue in the pool. This year I tried again. I called several weeks ahead and got an assurance that the heater had been fixed and the pool was heated.
Well, I was there for three days and only small children would enter the pool. Every adult I saw, in three days of all-pool, would only get in the whirlpool (because it was warm). On Saturday my daughter spoke to the staff and was told they don't heat the pool in the summer. Then she was told that the Marriot would only allow them to turn the heat up to 84. We suggested that the thermostat they were looking at was not properly working. Saturday night a young man around 25 jumped in the pool and zipped straight to the hot tub complaining about the freezing water. He then suggested that we all go talk to the manager. My daughter told him that we had been complaining about it and the manager came out and dipped her finger in the pool and said it felt right to her.
This is a great hotel. It is very clean, rooms are nice, the complimentary breakfast is wonderful, the staff are very friendly, aside from the manager who entered the pool area 3 times that day and never spoke a word to us except to say the water felt fine to her. She was a little rude and not friendly at all. Really? In a service business we act mightier than the guests? Marriot training? I don't think so. The one guy who got in the pool kept saying "I thought the customer was always right"

Room Tip: Don't bring kids here to swim or even yourself if you don't want to freeze in the indoor, ai...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Melinda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, Manager at Fairfield Inn & Suites Marshall, responded to this review, 22 July 2014
Thank you for taking the time to review our property. I am sorry to hear that the pool water was cold during your visit with us. I want to assure you that this issue was addressed with our engineering department. We want our guest to have a relaxing and enjoyable stay. Please accept my apologies for falling short of your expectations. We take the confidence our guests place in us very seriously. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Marshall

Property: Fairfield Inn & Suites Marshall
Address: 105 West Interstate 20, Marshall, TX 75672
Region: United States > Texas > Marshall
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Marshall
#1 Business Hotel in Marshall
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Marshall 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Fairfield-Inn & Suites Marshall offers three-star accommodations perfectly suited for business and leisure-travelers. Spread among three-floors, Fairfield-Inn & Suites Marshall's accommodations range from king and queen deluxe-guest rooms to spacious executive and Jacuzzi suites. All rooms are beautifully-decorated in warm tones accented with vibrant touches. Fairfield-Inn & Suites Marshall accommodations are also furnished with plush-beds, feather and foam pillows, a flat screen TV, complimentary toiletries, wired and wireless Internet access and a microwave and refrigerator. ... more   less 
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Also Known As:
Fairfield Inn Marshall
Fairfield Marshall
Marshall Fairfield Inn

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