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“Not bad.” 3 of 5 bubbles
Review of Smart iStay Hotel in McAllen

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Smart iStay Hotel in McAllen
Ranked #3 of 42 Hotels in McAllen
Certificate of Excellence
memphis
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not bad.”
3 of 5 bubbles Reviewed 5 June 2012

We were in McAllen for a wedding, and the reception was at this hotel, so it made sense to simply stay here. The rooms were pretty clean, and well maintained. The pool was very nice. The free breakfast had plenty of options. There is a lot of traffic around the hotel, but that also means there is plenty of shopping and eating also nearby.

The bed was really hard, if we were staying longer than 2 nights it might have become an issue. The checkout process was not great, the gentleman at the front desk was on the phone and had me wait for about 5 minutes before telling his friend he had to go and check someone out. In addition, I booked 4 rooms for myself and other family, and for some reason no one could give me a total price. They kept saying I had to wait until checkout. I made it clear multiple times that I was covering the rooms, but they still sent the final receipt to the wrong room. This part of my experience was probably an isolated occurrence.

In general, not a bad place, especially if you don't know your way around and want to be in the middle of things. Much of the shopping and popular dining seems to be on 10th street, so it is easy to get around. OH, and if you happen to be here, stop by the HEB Plus in Pharr...the agua fresca bar is amazing!

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rosechase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Smart iStay Hotel in McAllen, responded to this review, 19 July 2012
Dear rosechase,

Thank you for leaving a review at our property. We are always happy to provide a consistently clean, comfortable and courteous place for our guests to stay. I am glad you liked the location, cleanliness of the rooms, pool amenity and choices for breakfast. I am disappointed to hear that the bed was not comfortable. Please accept our apologies due to the fact that our Front Office staff were not able provide the total cost of all rooms and check out process was lengthy.

We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction.

Best Regards,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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406 reviews from our community

Traveller rating
    203
    122
    55
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Austin, Texas
1 review
4 of 5 bubbles Reviewed 30 May 2012

I was here every week for most of 6 months. The staff was always very courtious. the rooms are spacious and well kept. We where taken care of very well by the staff. It was a very nice stay.

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ruttmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 16 May 2012

The group loved it. Outstanding staff that went above and beyond catering to our every needs. Plenty of restaurants within walking distance and shopping centers. Excellent indoor and outdoor pools. The rooms were superb and very nicely kept. The hotel grounds just beautiful period. Ms. Mary Hernandez and are staff should be commended for a job very well done. Upper management should be very proud of them.

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joelf1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 May 2012

Love the location of this hotel, lots of restaurants and shopping centers within walking distance and free shuttle service. Very nice indoor and outdoor pool. Breakfast was good! The only complaint we had was that the hot tub wasn't working the 2nd day that we were there and the rooms could be nicer!

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panhandle, Texas
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

I stayed here for three nights during a conference. The staff was tremendous. The hotel was completely booked every night I was there. The staff never missed a beat. Check-in was speedy. My room was spacious and clean. The amenities were what you would expect from a Holiday Inn Express (except no refrigerator int he room). The grounds were beautiful and very clean. Each staff member I came across was bilingual and able to help the Spanish-speaking guests just as well as those of us English-speaking guests. The breakfast bar offered much more than the usual continental fare - scrambled eggs, fresh pancakes, tortillas, waffles, and the famous cinnamon rolls. They also offered a wonderful happy hour from 5-6 with hors douvres, draft beer and bottled wine. The staff catered several of our meals during the meeting time and the food was very good. I don't often review business hotels, but this was much more than I expected from a HI Express. Good job, McAllen HIE.

There's not a bar in the hotel but there's a sports bar that shares the parking lot.

Room Tip: My room overlooked the pool and my only complaint was that kids at the pool could be heard up until...
See more room tips
  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank farmwife68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 9 February 2012

This was a very pleasant stay from start to end. The airport pickup was quick and courteous, check in went as expected, and was greeted with happy hour. The complimentary happy hour was nice, but simple. A little finger food (mini-hamburgers, peanuts, chips) and some beverages. The room was nice, clean, and well kept. The complimentary breakfast was very satisfactory with many more choices than a standard continental breakfast. The shuttle van would take you to, and pick you up from, any location within 2 miles. There were many restaurants and tons of shopping in the immediate area. The fitness center and pool looked nice, but didn't use them. Bed was comfortable and 4 pillows (2 firm/2 soft) for each bed.

Only complaint was that my toilet was leaky and ran (re-filled) every couple minutes. I could hear that the room next to me must have had a worse problem, as their toilet would run every minute. A colleague who stayed in another room mentioned his sink leaked a steady stream of water, and another colleague had a runny toilet as well. Seems like a lot of wasted water, hotel-wide.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WE9V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 January 2012

Very clean and with a great location if your plan is going shopping!

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cuadroarquitectos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Smart iStay Hotel in McAllen

Property: Smart iStay Hotel in McAllen
Address: 1921 S 10th St, McAllen, TX 78503-5403 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
Phone Number:
Region: United States > Texas > McAllen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in McAllen
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Smart iStay Hotel in McAllen 3*
Number of rooms: 191
Official Description (provided by the hotel):
Smart iStay Hotel M with 191 spacious and modern rooms has been perfectly designed as the best option when traveling for leisure but also with the best technology for the business traveler. Our rooms are designed to make your stay "A World of Sensations!" Located in the heart of McAllen, just in front of the hotel, on 10th Street Avenue is “La Plaza Mall”, one of the most successful and complete shopping centers throughout the state of Texas. We also provide complimentary hotel shuttle services to the airport; we are only 5 minutes away from McAllen’s International Airport (MFE) making us an ideal location for the business traveler. Value added include Breakfast buffet, Wi-Fi throughout the hotel, local calls, parking and self-service laundry. Among tourist attractions is Quinta Mazatlan, a true oasis in the middle of the city, just two blocks from the hotel, where you can appreciate the local flora and fauna in its beautiful facility. We are sure you will enjoy the warm welcome from our bilingual staff at Smart iStay Hotel M, as well as the local attractions that McAllen, Texas has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen
Smart iStay Hotel In McAllen Texas

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