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“Great Staff”

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Comfort Suites McAllen
Ranked #21 of 42 Hotels in McAllen
The Woodlands, Texas
Level Contributor
187 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great Staff”
5 of 5 bubbles Reviewed 3 September 2013

I have stayed at many hotels in the Choice family and I enjoy most of them; but the staff at this Comfort Suites was exceptional! In addition, the bed was great and the location is ideal. I recommend this property to all travelers.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shortknocer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortmcallen, General Manager at Comfort Suites McAllen, responded to this review, 23 September 2013
Shortknocer,

Thank you so much for positive review and your compliment on our staff and facility.

Visit again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

49 reviews from our community

Traveller rating
    23
    10
    7
    6
    3
See reviews for
11
7
4
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Rhome, Texas, United States
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 August 2013

Big clean rooms, nice breakfast, free internet, pool was clean. Close to the airport and the shopping mall. I will stay here again. We only stayed one night, but I would definately stay again. I like that it is close to the highway with fairly easy access.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valley H, General Manager at Comfort Suites McAllen, responded to this review, 27 August 2013
Danielle,
Thank you for taking the time to write a review about your stay!! We really appreciate it, visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 31 July 2013

For business or vacation this hotel is perfectly located, less than a mile from the airport and to the largest mall in the Rio Grande Valley. The staff is friendly and aware they are there to serve you. Great attitudes from employee we came in contact with. The laundry room was clean. The wifi always worked. Close to several restaurants. The room was clean, quiet, and comfortable.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LeeLAX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortmcallen, General Manager at Comfort Suites McAllen, responded to this review, 24 September 2013
LeeLAX,

Thanks so much for taking time out of your busy schedule to leave us a positive review, and the great compliment on our facility and location thank you again.

Visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 12 July 2013

I stayed with 25 fellow church members. The rooms were a good value except for several problems the staff never cared to fix. One night no one had hot water. Our ac would not shut off. Their solution was to unplug the window unit when it gets cold. After three nights, it was still not fixed. The water, when warm was scalding hot. Adjusting the shower faucet did no good. We asked for some extra shampoo and was told no. The hot tub was broken. If all these issues didn't exist, it would have been a great place to stay for the money.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maypearltx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortmcallen, General Manager at Comfort Suites McAllen, responded to this review, 23 September 2013
Maypearltx,

Sorry for all the problems you encountered on your stay, We are in the process of getting the hot tub fixed and worked on the hot water situation.

Thank you for bringing this to our attention and taking the time to leave this review.

Maybe in the near future you can give us another try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 3 July 2013

I stayed here for 6 months it was a nice place to stay. Never had any problems and if I did they took care of it right away. Also it is close to alot of restaurants and the mall. p.s. the cookies are the bomb at the hotel

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank inurgutz37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortmcallen, General Manager at Comfort Suites McAllen, responded to this review, 6 November 2013
Thanks for the review!
Glad you enjoyed the cookies!!

Visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PLAQUEMINE
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 18 June 2013

This is the hotel to stay at if you want the best experience you have ever had at a hotel. The location is great, the room I was in was very clean and in great shape, and the staff went above and beyond on all of my needs. I was in town on a quick trip to look at some commercial property and Melissa the manager bent over backwards to help me locate a couple of properties in the area. The price of the room was also very reasonable. I am a Choice Elite member and am happy with the choices I usually have staying with them. Keep up the good work in McAllen.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rdchristensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortmcallen, General Manager at Comfort Suites McAllen, responded to this review, 19 September 2013
rdchristensen,

Thank you for taking the time out of your day to leave us a positive review, We really appreciate it.

Visit us again soon Mr. Christensen!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
93 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 11 May 2013

Due to the staff at this hotel, our experience here was fantastic. The front desk was incredibly hospitable and bent over backwards to make us comfortable. There was free cold beer and water kept in the lobby for us, along with fresh baked cookies, and some days even chicken and tacos. When we came in one night and the cookies were gone, Samantha at the front desk was quick to offer to bake up more. She even offered to ring us when they were done. We didn't take her up on the offer, but it was such a sweet gesture. She heard us talking about Whataburger, and offered us coupons; and the day staff was quick to offer a shuttle ride when we needed a lift to the local clinic. The rooms were clean, which was interesting because I have not had the best experience with Comfort Inn & Suites in the past. It was clear when we walked into the hotel that THIS particular Comfort Suites is NOT like the others we have stayed in. There were multiple WiFi options to keep the volume down and the internet fairly speedy, the TVs were large, the rooms were huge and had a full-size mini-fridge and microwave, there was free breakfast offered, and a beautiful pool outside. The only issues: the hot tub bubbles didn't work, the shower curtain needed to be longer because it didn't fit properly in the tub and our bathroom floor got soaked frequently, the water pressure in the shower was very low, the room was fairly dark, and there were few ice machines in the hotel. There was a laundry room offered. The comforter on the bed didn't feel "new," but it was still clean. Housekeeping did a great job. The hotel is in a great location for the area. Read tips for choosing rooms below.

Room Tip: Try to avoid rooms on the first floor. The ceiling is thin, and you can hear the thumps of footsteps...
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynnJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valley H, General Manager at Comfort Suites McAllen, responded to this review, 17 June 2013
Thank you "LynnJD' for the kind words and appreciate your feedback. We are glad to know that you enjoyed the service of our staff. It is great to hear that you enjoyed the various amenities here at Comfort Suites. We also take pride in our cleanliness and hospitality and it is guests like yourself that we enjoy having. We are sad to hear about some of the issues that you noted but will get taken care of as soon as possible. Our priority here at Comfort Suites are to accommodate our guests and with your feedback along with others help us in accommodating our guests even more in the future. We again, thank you for the kind words and hope to have you stay with us again here at Comfort Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites McAllen

Property: Comfort Suites McAllen
Address: 800 W Expressway 83, McAllen, TX 78501-2981
Phone Number:
Region: United States > Texas > McAllen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 42 Hotels in McAllen
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites McAllen 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
The Comfort Suites McAllen is 100% non-smoking and within 5 minutes of all McAllen attractions such as shopping, Dodge arena, and the airport. Rooms are all suites and offer free internet, free hot breakfast, and the other amenities you are looking for. ... more   less 
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Also Known As:
Comfort Suites Mcallen Hotel Mcallen
Mcallen Comfort Suites
Comfort Suites McAllen Texas

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