I booked a 2 bedroom suite here 6 months out (Sept 2013) for Mar 13-16th. Two days prior to my reservation, I requested that my dates be shifted forward a day. They obliged. Later that day, realizing I didn't have the confirmation number, I called them back. The gentleman at the desk told me my reservation had been canceled three hours after I had made the change (I was on a plane at that time, so there was NO way I could've called). After a ton of back and forth (and no one taking responsibility for the mistake), I was forced to reserve the only room they had left--a regular 2-queen bed room. We needed the 2 bedroom suite for a reason, so I canceled and booked two rooms at another hotel. I would've been more calm about the situation if someone was willing to take responsibility for the mistake. I had that room booked for 6 months with a credit card and it was pointless. Never again. Book at your own risk.
- Official Description (provided by the hotel):
- Staybridge Suites McAllen Offers Guests the Utmost in Comfort and Convenience. Ideally situated near McAllen International Airport, Staybridge Suites McAllen is in close proximity to the University of Texas Pan-Am and the McAllen Medical Center. This upscale, extended stay hotel in McAllen offers comfortable accommodations near noteworthy area attractions and major businesses. Extended stay guests of our pet friendly McAllen accommodations enjoy visiting the Basilica of Our Lady de San Juan and Bentsen-Rio Grande Valley State Park. Exciting events at the Dodge Arena and the McAllen Convention Center are also less than five miles away. Business travelers appreciate our McAllen, TX lodgings near corporations and maquiladoras, such as Panasonic, Black and Decker and TRW. In order to best accommodate our guests' business needs, over 200 sq. ft. of meeting space and free high-speed Internet access is also available on-site. During your stay, spacious suites with full-service kitchens, an outdoor pool and hot tub, a 24-hour Business Center, a well-equipped Fitness Center and complimentary laundry services are provided for your convenience. In the morning, we encourage you to visit our free, daily breakfast buffet, and, in the evening, we invite you to join us for community-oriented Sundowner Receptions. As you plan your trip, be sure to explore our excellent McAllen hotel rates and make your reservations with us today. ... more less
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- Also Known As:
- Staybridge Suites McAllen Texas